News & blogs - Credit Services Association Ltd

News & blogs

Read the latest news, press releases, blogs from the CSA below.

An archive of the CSA weekly Compliance Roundup updates (members only) can be viewed here.

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Press releases
17 October 2025 CSA and Lowell Win Excellence in Training at Collections and Vulnerability Awards » The Credit Services Association (CSA), the only national trade association in the UK for organisations active in the debt...
16 September 2025 Winners announced for the 2025 CSA Awards » The winners of the 2025 CSA Awards, which is hosted as part of the trade body’s annual conference – the UK Credit and Coll...
15 August 2025 CSA announces shortlist for its 2025 award ceremony » The Credit Services Association (CSA) has announced the shortlist for the 2025 CSA Awards to be held as part of its UK Cre...
27 May 2025 CSA and Lowell Win Best Training Initiative at Credit and Collections Industry Awards » The Credit Services Association (CSA), the only national trade association in the UK for organisations active in the debt...
13 May 2025 (0 Comments - view/add) Calls for reform: Financial Ombudsman Service at crossroads » The Credit Services Association (CSA), the only UK trade body for the debt collection and purchase industry, has released...
27 February 2025 (0 Comments - view/add) CSA appoints Desmond Hudson as new CSA Chair » The Credit Service Association (CSA), the UK trade body for the debt collection and purchase industry, recently held its A...
10 February 2025 (0 Comments - view/add) “Government must improve its debt collection practices” says collections industry trade body » In a new discussion paper, the Credit Services Association (CSA), the UK trade body for the debt collection and debt purch...
12 December 2024 Data on Demand announced as UKCCC 2025 headline sponsor » The Credit Services Association’s (CSA) 2025 UK Credit & Collections Conference (UKCCC) will be held at the Radisson...
06 December 2024 CSA appoints New Learning and Development Director » Credit Services Association (CSA), the voice of the UK debt collection and purchase industry, has appointed Harvey Watson...
12 November 2024 (0 Comments - view/add) Growing regulatory bill risks limiting credit availability for consumers - new CSA report » A new report from the Credit Services Association, the UK trade body for the debt collection and purchase sector, is recom...
18 September 2024 Winners announced for the 2024 CSA Awards » The winners of the 2024 Credit Services Association (CSA) Awards which is hosted as part of the trade body’s annual confer...
06 September 2024 (0 Comments - view/add) Consumers have an over-exaggerated fear of debt litigation – new report » A new report from the Credit Services Association has found that public perceptions of debt enforcement are at odds with r...
15 April 2024 Former England captain and manager Kevin Keegan confirmed as special guest at CSA Awards 2024 » The Credit Services Association (CSA) has launched the 2024 CSA Awards, with former England captain and manager Kevin Keeg...
02 April 2024 CSA publish collection of member essays on the FCA's Consumer Duty » The Credit Services Association (CSA), the only national trade association in the UK for organisations active in the debt...
27 March 2024 (0 Comments - view/add) Data on Demand announced as headline sponsor of UK Credit & Collections Conference 2024 » The Credit Services Association’s (CSA) 2024 UK Credit & Collections Conference (UKCCC) will be held at the Hilton at...
14 December 2023 (0 Comments - view/add) UK Credit & Collections Conference and CSA Awards shortlisted for Trade Association Awards 2024 » The Credit Services Association (CSA), the only national trade association in the UK for organisations active in the debt...
20 October 2023 New report on Consumer Vulnerability calls for inconsistencies across sectors to be addressed » The Credit Services Association (CSA) has published a discussion paper “ Vulnerability: The Inconsistency Problem ” taking...
20 September 2023 Winners announced for the 2023 CSA Awards » The winners of the 2023 Credit Services Association (CSA) Awards which is hosted as part of the trade body’s annual confer...
28 March 2023 Industry Trade Body Launches New Consumer Duty Online Training Module » The Credit Services Association (CSA), the only UK Trade Body for the Debt Collection and Purchase Industry, has today lau...
27 March 2023 (0 Comments - view/add) Conversational AI Customer Engagement Specialist to Headline Sponsor 2023 UKCCC » Webio – a Conversational AI technology company which specialises in credit and collections customer conversations – has, f...
19 January 2023 (0 Comments - view/add) CSA launches new learning website » The Credit Services Association (CSA) has launched a new standalone website to specifically promote its training and appre...
23 September 2022 (0 Comments - view/add) Winners announced for the 2022 CSA Awards » The winners of the 2022 Credit Services Association (CSA) Awards which is hosted as part of the trade body’s annual confer...
19 July 2022 (0 Comments - view/add) Headline sponsor confirmed for UKCCC 2022 » Webio – a Conversational AI technology company which specialises in credit and collections customer conversations – has ta...
12 July 2022 (0 Comments - view/add) Industry trade body urges HM Treasury to prioritise modernisation of consumer credit regulations » After many years making the case for change, the Credit Services Association (CSA), the UK trade body for the debt collect...
30 June 2022 (0 Comments - view/add) CSA CEO elected to the Board of FENCA » Chris Leslie, Chief Executive of the Credit Services Association (CSA), the UK trade body for debt collection and debt pur...
30 May 2022 Awards Celebrating Outstanding Performance in Collections and Debt Purchase Sector » The Credit Services Association, the trade association for the debt collection & purchase sector, has launched this ye...
24 May 2022 (0 Comments - view/add) CSA Crowned Lincolnshire Apprenticeship Training Provider Champion » The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase industry, has been recognised...
12 May 2022 (0 Comments - view/add) CSA receive Ofsted GOOD rating in first official inspection » The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase industry, has received the hi...
03 May 2022 (0 Comments - view/add) Trade body raises concerns over targets set for free-to-client debt advice » The Credit Services Association (CSA), the UK trade body for debt collection and debt purchase, has released a new report...
28 March 2022 (1 Comment - view/add) Collections sector increasingly embracing new communications technologies » A new survey by the Credit Services Association (CSA), the UK trade body for debt collection and debt purchase, found that...
25 February 2022 Cabot General Counsel Sarah Whiteley elected as a new Board member at CSA AGM » At the recent AGM of the Credit Services Association - the trade association for the debt collection and debt purchase ind...
09 February 2022 Industry Trade Body Launches New Online Learning Platform » CSA's Collections Learning Initiative (CLI) - Laying the foundations of collections capability The Credit Services As...
04 February 2022 Skills Minister Alex Burghart MP to open CSA Skills Summit during National Apprenticeship Week 2022 » Alex Burghart MP, the Parliamentary Under Secretary of State at the Department for Education, will discuss how Government...
19 January 2022 (1 Comment - view/add) Trade body urges reform of customer telephone call security processes – new report » A new report from the Credit Services Association (CSA) highlights the consequences of consumer wariness when it comes to...
13 December 2021 CSA Shortlisted for Trade Association Forum Best Practice ‘Skills Development' Award » Credit Services Association (CSA), the UK trade body for the collections and debt purchase sector and Approved Apprentices...
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