The Credit Services Association aims to engage policy-makers, support best practice and promote standards and the specialist skills our sector can bring to recoveries and the credit cycle. Some of our recent policy and research reports are available below:

The compliance conundrum: The challenges of a rising regulatory bill

November 2024

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Tackling the engagement gap: Addressing the reluctance of consumers to discuss debt

September 2024

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Vulnerability: The inconsistency problem

October 2023

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Public attitudes to collections - Polling results 2022

October 2022

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Modernising consumer protection: The case for reforming & updating the Consumer Credit Act

July 2022

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Wide of the mark? Assessing the delivery and value of free-to-client debt advice

April 2022

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Embracing Technology: the growth of digital communications in the collections sector

March 2022

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The Outbound Contact Dilemma - understanding and overcoming the barriers to customer engagement

January 2022

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Looking after Auntie: what can the debate about TV licensing tell us about the wider challenges of decriminalisation?

August 2021

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Tailored support and the need for flexibility in forbearance

July 2021

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Cost of Compliance - preliminary report 2021

March 2021

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Squaring The Circle - setting the strategy for UK business 'Bounce Back' loans collections

January 2021

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