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CSA videos

Learn more about the work of the CSA

This section contains all CSA video content. 

In a unique communications campaign, the Credit Services Association is building confidence in the debt collection sector and encouraging people in financial difficulty to engage early with its debt collection company members.

#heretohelp aims to give people in debt the confidence to engage with CSA members and speak about their money problems earlier than they are currently doing. It also warns against the risks of using the internet and so called “online experts” when it comes to getting money advice. As part of the campaign, the trade body has produced a video, fronted by Brad Burton, one of the UK’s top motivational speakers who was once £25,000 in debt. Brad interviews real life customers of debt collection companies as well as industry experts to deliver a reassuring message that early contact will always result in a better outcome. The video also educates and raises the viewer’s awareness of the work of the debt collection industry including the CSA itself.

Learn how the CSA can help you develop new and existing skills through apprenticeships to advance your career in the credit and collections industry.

In this video key stakeholders from across the credit and collections industry show their support for the CSA's #heretohelp campaign.

A selection of key sessions from the CSA's annual flagship event (plays full playlist).

The #FacingChange series from LexisNexis explores the impact of the global pandemic on government, industry and others, sharing experiences, opinions and supporting the wider conversation during these uncertain times. CSA CEO Peter Wallwork contributed to the series where discussed the impact the current environment is having on the UK consumer and business debt collection industries.

CSA CEO Peter Wallwork discusses the state of debt collection in a TSOB Podcast (28 June 2020). Peter is joined in this episode by Phillip King, Interim Small Business Commissioner (UK).

Credit Services Association,
2 Esh Plaza, Sir Bobby Robson Way,
Great Park, Newcastle upon Tyne,
NE13 9BA Map

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T: 0191 217 0775


Credit Services Association Limited 
Registered in England and Wales No. 00089614

CSA (Services) Ltd
Registered in England and Wales No. 05055685

Registered address:
2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle upon Tyne, NE13 9BA