February 2020 - CSA AGM 2020.
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|CSA Supplier Members|
CSA Supplier Members supply services and products to the collections, debt sale and purchase industry.
To view a full list of CSA Supplier Members, including services offered and contact details, please see below.
If you are interested in becoming a Supplier Member of the CSA please click here.
Arum is the only truly independent company offering services across the credit management lifecycle.
We have over 20 years’ experience helping our clients achieve their strategic objectives by improving their regulatory, credit risk and portfolio performance, whilst maximising returns on their technology investments. We provide a blend of professional services, consulting and unrivalled knowledge of the collections & recoveries software landscape, including benchmarking analysis across 30+ system vendors.
Our team includes highly experienced operational and program directors, project delivery leads and implementation experts, the majority of whom started their careers within the financial services sector working for major banks and software houses, with a passion for sharing their knowledge and expertise.
T: 0800 689 5056
Adare SEC provides technology-led, outbound and inbound essential communication solutions to private and public sector clients who need to control the cost, quality and efficiency of their electrical and printed communications.
Outbound solutions (transactional mail, hybrid mail, postal services, pins, BPO), inbound solutions (document management) and electonic solutions(multi-channel delivery, e-Presentment)
T: 01484 863 411
Computershare Communication Services is a global business division of Computershare, providing multi channel communication and technology solutions to our clients around the globe. We help our clients achieve better results throughout the customer lifecycle. From origination to collection, we improve the customer experience and help to lend more and collect more.
Founded in 1976, CGI is among the largest IT and business consulting services firms in the world. Operating in hundreds of locations across the globe, CGI delivers an end-to-end portfolio of capabilities, from IT and business consulting to systems integration, outsourcing services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network to help clients achieve their goals, including becoming customer-centric digital enterprises.
Fathom provides innovative mission critical software solutions to a broad range of businesses. Industry sectors include the credit services industry, law firms, central and local government, insurance and the healthcare, to name a few.
T: 01189 750044
First Data is a global leader in commerce-enabling technology and solutions, serving approximately six million business locations and 4,000 financial institutions in 118 countries around the world. The company’s 24,000 owner-associates are dedicated to helping businesses of every size, from small start-ups to the world’s largest corporations. We enable global commerce every day by securing and processing more than 2,800 transactions per second and $2.2tn per year.
Merchant Account and Payment Gateway services aimed at those processing credit and debit card payments from the end user whether this be online, over the telephone or in a face-to-face environment.
T: 07864 987 687 / 07951 922 357
Established more than 14 years ago as one of the first providers of hosted contact centre services in the UK, Hostcomm helps companies of all sizes deliver amazing omnichannel cloud-based customer engagement experiences. Its modularized solution is highly flexible and scalable enabling you to select the services that fit your business needs – dialler, VoIP, live chat, email, SMS and advanced analytics – as your business grows.
Hostcomm’s unmatched level of experience has enabled it to accumulate the expertise to deliver industry leading standards of reliability, training, functionality and customization. Its data centre and support services are all based in the UK with a commitment that your call will always go direct to a trained expert.
Hostcomm continues to lead innovation in the space with its own AI chatbot for customer service automation and PCI-DSS level compliant security. It goes beyond providing a secure IVR solution for taking payments over the phone to bringing its whole contact centre solution inside PCI-DSS compliance. For those companies wanting to take payments that significantly reduces their own PCI-DSS compliance obligations. For all others, they can rest assured their important customer data is being protected by the highest independently verified security standards. Hostcomm has already implemented PCI-DSS security through its business with the final stages of compliance to finish in the next few weeks.
Hosted omnichannel contact centre solution, predictive dialler and hosted telephony; Web RTC; AI Chatbot development and consulting; SIP trunks.
T: 0808 1684400
Investor in Customers (IIC) is the UK’s leading independent customer experience (CX) agency. During the last 12 years we’ve asked more than 2 million customers and helped hundreds of businesses – including the CSA - to deliver an improved customer experience. Helping them to retain and attract more customers and leading to an increase in their profitability.
Customer experience assessments, customer journey mapping, net promotor score
Noble Systems is a global leader in the customer communications industry, providing innovative solutions for Contact Centre, Workforce Management and Analytics technologies. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day.
T: 0161 772 7100
Pay360 supplies over 40 different solutions to both the private and public sector. Our solutions help organisations spot fraud, onboard new clients, make and accept payments and help with debt recovery. The solution we believe will add real value to the DCA sector is IncomeAI which is a debt recovery platform that improves collection rates and reduces processing costs by using a degree of artificial intelligence based on users habits to target debt reminders through the best channel and at the best time.
T: 0333 313 7160
TransUnion is the new trading name of Callcredit. We provide a range of business services, credit risk and affordability, fraud and ID, collections and recoveries, consumer market data and open banking.
UKGlobal is proud to be the recognised insurance broker for Members of the Credit Services Association, providing professional, independent advice. Our technically precise approach to constructing an insurance programme, combined with our strategic procurement of insurance, means that we can often establish a more appropriate insurance programme for your business, at a reduced cost.
T: 0161 200 1832
Worksmart have built their reputation by supporting the UK’s leading financial service businesses through the challenges of regulatory compliance. From Training & Competence to Quality Assurance, SM&CR to Complaints Management we enable smarter business responses. Whether we are working with an SME or a large corporation, our software creates commercial improvements that also meet the demands of regulatory change. Worksmart products are simple to configure, easy to implement and will help streamline your business processes.
With our deep experience, comprehensive, award winning product range and consulting expertise, Worksmart can be trusted to ensure regulatory change can be turned into business advantage.
Worksmart provide software to manage ‘people based’ regulatory processes. Serving the UK financial services industry, Worksmart also provide regulatory consultancy and training services.
T: 01908 613 613
Xactium is a cloud-based GRC software provider that helps Risk, Audit and Compliance professionals to transform the way that Financial Services organisations evaluate and manage their enterprise risk.
The value of the risk process and its profile is raised through an easy to use interface and intelligence that improves efficiency as well as creating insights that influence decisions across the business.
As the central risk platform used by the FCA to supervise the market, it has also been adopted by a wide range of financial services organisations including the Credit Services industry such as Lowell Group, Arrow and Hoist.
Xactium is the world's first enterprise risk-intelligent system, with the revolutionary use of embedded AI (Artificial Intelligence) that dramatically improves efficiency and creates innovative analytics. Reporting is made easy and timely, and predictive insights enable senior managers to prioritise resources.
Overall, Xactium releases more time and resource for the risk team to help promote best practice and demonstrate the value of risk across the business through actionable insight
T: +44 (0)114 2505 315