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CSA Supplier Members
CSA Supplier Members supply services and products to the collections, debt sale and purchase industry. 

To view a full list of CSA Supplier Members, including services offered and contact details, please see below.

If you are interested in becoming a Supplier Member of the CSA please click here.


adare

Adare SEC Ltd

Adare SEC provides technology-led, outbound and inbound essential communication solutions to private and public sector clients who need to control the cost, quality and efficiency of their electrical and printed communications.

Services provided:

Outbound solutions (transactional mail, hybrid mail, postal services, pins, BPO), inbound solutions (document management) and electonic solutions(multi-channel delivery, e-Presentment)

E: enquiries@adaresec.com

T: 01484 863 411

W: www.adaresec.com




alyne

Alyne UK Ltd

Alyne is an award winning, international RegTech (Regulation Technology) company with a unique GRC Cloud based, Software-as-a-Service platform for Risk Management and Compliance and we help organisations to painlessly comply with controls, standards, laws and regulation.

Our differentiator is that we provide a carefully curated content library out-of-the-box, currently covering more than 31 mapped standards, laws and regulation relating to InfoSec, Data Privacy (incl GDPR), Operational Risk plus 900 Control Statements, 45 Assessment Templates and more than 560 interconnected risks, together with powerful workflow assessments, analytics and reporting capability, at an extremely competitive price.

Alyne is working with Risk and Compliance teams to deliver agile risk insights, bringing contextual understanding of risk and controls within the organisation, to enable you to make the right executive decisions and outcomes in real-time and to drive business advantage.

The Alyne software is designed to be as easy to use as browsing social media.  Alyne is curated content, passionately designed information, powerful functionality.

Services provided:

GRC - Regulation Technology Software-as-a-Service

Address: 41 Luke Street, Shoreditch, London, EC2A 4DP

E: pierre.silavant@alyne.com

T: 07767 444 755

W: www.alyne.com


arctick

Arctick

Arctick is an award-winning cloud based GRC RegTech solution which provides the framework needed for a firm to implement and evidence effective governance and compliance controls.

The solution enables firms to effectively identify, manage, monitor and report risks and incidents, providing a configurable and flexible capability to automate labour intensive audit, compliance and risk management processes to improve operational efficiency and reduce costs.

Arctick is aligned with the stringent regulatory compliance expectations of the FCA under SYSC 6, SYSC 7 and SMCR, enabling Accountable Individuals and Senior Managers to implement and evidence high standards of compliance, conduct and culture. 

Services provided:

Governance Risk & Compliance RegTech Software Solution 

E: ian.wilson@arctick-grc.co.uk

T: 0161 9266 00

W: www.arctick-grc.co.uk





fathom

 

Fathom Management Solutions Limited

Fathom provides  innovative  mission critical software solutions to a broad range of businesses. Industry sectors include the credit services industry, law firms, central and local government, insurance and the healthcare, to name a few. 

Powerful and flexible facilities enable configuration of the entire lifecycle of your account receivables and provides your customers with a seamless and compliant journey from account management to financial hardship. Fathom prides itself on providing exemplary support services to its customers as well as providing users with a friendly experience. 

Fathom’s CaseflowFusion® system integrates with numerous technologies including Diallers, SMS, Automated Email, all Microsoft products including SQL and Reporting Services, Direct Debit, Money Claims Online, Mailhouse, Payment Service providers and Credit Reference Agencies.

Fathom also provides migration and interfacing services to other systems. Highly scalable and modular by design, the system can grow with your business. 

With market leading feature content and functionality already in place, fast return on investment is guaranteed. 

All Fathom systems come with a variety of deployment options, whether you require an in-house or a hosted solution. 

Modular pricing together with a range of finance options means there is a Fathom solution for most requirements and budgets.

W: www.fathom.co.uk

E: Contact@fathom.co.uk

T: 01189 750044



first data

 

First Data

First Data is a global leader in commerce-enabling technology and solutions, serving approximately six million business locations and 4,000 financial institutions in 118 countries around the world. The company’s 24,000 owner-associates are dedicated to helping businesses of every size, from small start-ups to the world’s largest corporations. We enable global commerce every day by securing and processing more than 2,800 transactions per second and $2.2tn per year.

Services provided:

Merchant Account and Payment Gateway services aimed at those processing credit and debit card payments from the end user whether this be online, over the telephone or in a face-to-face environment.

E: sajid.hussain@firstdata.com / terry.roberts@firstdata.com

T: 07864 987 687 / 07951 922 357

W: www.firstdata.com



hostcomm

 

Hostcomm

Established more than 14 years ago as one of the first providers of hosted contact centre services in the UK, Hostcomm helps companies of all sizes deliver amazing omnichannel cloud-based customer engagement experiences. Its modularized solution is highly flexible and scalable enabling you to select the services that fit your business needs – dialler, VoIP, live chat, email, SMS and advanced analytics – as your business grows.

Hostcomm’s unmatched level of experience has enabled it to accumulate the expertise to deliver industry leading standards of reliability, training, functionality and customization. Its data centre and support services are all based in the UK with a commitment that your call will always go direct to a trained expert. Hostcomm continues to lead innovation in the space with its own AI chatbot for customer service automation and PCI-DSS level compliant security. It goes beyond providing a secure IVR solution for taking payments over the phone to bringing its whole contact centre solution inside PCI-DSS compliance. For those companies wanting to take payments that significantly reduces their own PCI-DSS compliance obligations. For all others, they can rest assured their important customer data is being protected by the highest independently verified security standards. Hostcomm has already implemented PCI-DSS security through its business with the final stages of compliance to finish in the next few weeks.

Services provided:

Hosted omnichannel contact centre solution, predictive dialler and hosted telephony; Web RTC; AI Chatbot development and consulting; SIP trunks.

E: chris.perkins@hostcomm.co.uk nick.brown@hostcomm.co.uk

T: 0808 1684400

W: www.hostcomm.co.uk


iic

Investor in Customers

Investor in Customers (IIC) is the UK’s leading independent customer experience (CX) agency. During the last 12 years we’ve asked more than 2 million customers and helped hundreds of businesses – including the CSA - to deliver an improved customer experience. Helping them to retain and attract more customers and leading to an increase in their profitability. 

As well as delivering in-depth CX analysis and supporting you for the following year to implement your action plan and drive your business forward, we will accredit your organisation with our industry recognised IIC Gold, Silver or Bronze award.

Services provided:

Customer experience assessments, customer journey mapping, net promotor score

E: enquiry@investorincustomers.com

 T: 0800 024 8895

W: www.investorincustomers.com/




infinian

Infinian (part of the Quint Group)

Infinian provides highly insightful data to financial services, fintech companies and some of the biggest global data businesses. 100s of data sources feed the unique Infinian database in real-time from exclusive data created by Quint Group’s market-leading consumer brands MoneyGuru, Credit Angel and Monevo.

Services provided:

ReconnectU our high-quality tracing solution, utilises 600k unique credit applications per month. Our customer contact database is continually growing and being refreshed, enabling the provision of high-quality data for tracing to find new contact attributes and to support scorecard ranking of debtors. Adding innovation to the traditional trace process.

Address: Oxford House, Oxford Road, Macclesfield, Cheshire SK11 8HS

E: ballott@quint.co.uk

T: 01625 505464

W: www.quint.co.uk

 

 

 noble


Noble Systems

Noble Systems is a global leader in the customer communications industry, providing innovative solutions for Contact Centre, Workforce Management and Analytics technologies. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. 

E: sciabattoni@noblesystems.com

T: 0161 772 7100

W: www.noblesystems.com

 



adare

Pay360 Limited

Pay360 supplies over 40 different solutions to both the private and public sector. Our solutions help organisations spot fraud, onboard new clients, make and accept payments and help with debt recovery. The solution we believe will add real value to the DCA sector is IncomeAI which is a debt recovery platform that improves collection rates and reduces processing costs by using a degree of artificial intelligence based on users habits to target debt reminders through the best channel and at the best time.

Contact: Contact form

T: 0333 313 7160

W: www.pay360.com




worksmart

 

Worksmart

Worksmart have built their reputation by supporting the UK’s leading financial service businesses through the challenges of regulatory compliance. From Training & Competence to Quality Assurance, SM&CR to Complaints Management we enable smarter business responses. Whether we are working with an SME or a large corporation, our software creates commercial improvements that also meet the demands of regulatory change. Worksmart products are simple to configure, easy to implement and will help streamline your business processes.

With our deep experience, comprehensive, award winning product range and consulting expertise, Worksmart can be trusted to ensure regulatory change can be turned into business advantage. 

Services provided:

Worksmart provide software to manage ‘people based’ regulatory processes. Serving the UK financial services industry, Worksmart also provide regulatory consultancy and training services.

Address: Beech House, Breckland, Linford Wood, Milton Keynes, MK14 6ES

E: julie.pardy@worksmart.co.uk

T: 01908 613 613

W: www.worksmart.co.uk




xactium

 

Xactium

Xactium is a cloud-based GRC software provider that helps Risk, Audit and Compliance professionals to transform the way that Financial Services organisations evaluate and manage their enterprise risk. The value of the risk process and its profile is raised through an easy to use interface and intelligence that improves efficiency as well as creating insights that influence decisions across the business. As the central risk platform used by the FCA to supervise the market, it has also been adopted by a wide range of financial services organisations including the Credit Services industry such as Lowell Group, Arrow and Hoist. Xactium is the world's first enterprise risk-intelligent system, with the revolutionary use of embedded AI (Artificial Intelligence) that dramatically improves efficiency and creates innovative analytics. Reporting is made easy and timely, and predictive insights enable senior managers to prioritise resources. Overall, Xactium releases more time and resource for the risk team to help promote best practice and demonstrate the value of risk across the business through actionable insight

E: info@xactium

T: +44 (0)114 2505 315

W: www.xactium.com

Credit Services Association,
2 Esh Plaza, Sir Bobby Robson Way,
Great Park, Newcastle upon Tyne,
NE13 9BA Map

fenca iic

ppc

T: 0191 217 0775

F: 0191 236 2709

E: info@csa-uk.com

Credit Services Association Limited 
Registered in England and Wales No. 00089614

CSA (Services) Ltd
Registered in England and Wales No. 05055685

Registered address:
2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle upon Tyne, NE13 9BA