Our people

The Association’s head office is located in Newcastle upon Tyne. It is headed up a Chief Executive Officer and consists of various different departments which assist in the smooth running of the organisation. Each department has a diverse range of highly-skilled staff who contribute towards the successful running of the Association on a daily basis. The following departments make up the Credit Services Association:

CSA staff (click to expand/collapse headers)

Chris Leslie
Chief Executive

Chris was appointed Chief Executive of the CSA in August 2020. Chris is a former MP, Minister and Shadow Minister with proven knowledge of public policy, parliamentary affairs, financial services regulation and consumer credit.

Peter Hayle
Director of Finance and Operations

Peter is a chartered accountant who originally qualified with KPMG in Newcastle. He has worked in a number of senior roles across a range of sectors, including companies such as Rolls Royce, Sage and Your Move and has also operated in the highly regulated environment of fund management.

Peter is Director of Finance and Operations, and is responsible for management accounts and financial reporting, and helps provide operational support for the day-to-day running of the Association.

Claire Aynsley
Head of Membership & Compliance

Claire joined the Credit Services Association in 2002. She has played a vital role in the progression of the Association and is now Head of Regulatory Compliance and Standards, continuing to support and guide members.

Claire's dedication and passion for the industry have greatly enhanced the status of the Association, forging strong relationships with regulatory bodies and other industry stakeholders to ensure the CSA is at the forefront of any regulatory and legislative changes.

Mark Buckley
Head of Sales & Business Engagement

Mark has been with the CSA since April 2018 as Head of Sales responsible for new membership enquiries, event queries such as booking delegates, sponsors and exhibitors and working closely with the L&D department to promote CSA Apprenticeships and other training products the CSA provide.

With over 20 years' experience working in a sales environment in areas such as financial services, retail and international sourcing, Mark uses this to engage with members’ and non-members’ enquiries and ensuring that we provide the right solution, product and/or service required.

Ashleigh Johnson
Head of Internal Operations

Ashleigh joined the CSA in 2006 and became Head of Internal Operations in 2011. Ashleigh is responsible for HR and Office Management for the Association, and acts as Executive Assistant to the Chief Executive and Board. Ashleigh is also Designated Safeguarding Lead for CSA Apprenticeships, ensuring that the Association demonstrates the highest standards and commitment to safeguarding, and overseeing safeguarding polices and procedures.

If you have a safeguarding issue, please share your concerns or questions to the safeguarding team using safeguarding@csa-uk.com.

Angela McClean
General Counsel

Angela has over 25 years’ experience working as an in-house lawyer in the financial services industry. Prior to joining the CSA in March 2016 as General Counsel she headed the legal team at Homeloan Management Limited, who provides financial outsourcing and third-party mortgage administration services to financial institutions.

As sole legal counsel at the CSA Angela provides advice in relation to all legal matters that impact CSA from new laws that may affect our members to the contractual and regulatory work involved in the apprenticeship training side of the business.

Daniel Spenceley
Head of Policy

Daniel has worked for the CSA for over a decade, joining the organisation in 2011, during which time he has provided compliance support and insight in a range of areas, including the preparation of consultation responses, the development of policy publications, representing the Association at various working groups and committees, and communicating key compliance updates to the membership. In recent years, Daniel has also been responsible for the CSA’s risk management and its data protection and information security framework, ensuring the CSA has continued to receive its Cyber Essentials Plus accreditation for the last three years.

Prior to joining the CSA, Daniel’s background included several years working in financial services with Newcastle Building Society and CSA member, Lowell, and studying for a degree in Modern Languages at Newcastle University.

Colleen Peel
Head of Marketing and Events

Colleen joined the CSA in January 2013 as Communications, Marketing and Events Manager. With over 15 years marketing experience Colleen is a highly qualified marketer and since joining the Association has successfully managed its marketing and communications strategy.

Colleen also recently led CSA through the launch of its #heretohelp campaign which also complemented the Association’s new video marketing strategy. A first project of its kind for the trade body, the #heretohelp campaign aims to educate and reassure customers in financial difficulty to give them the confidence to engage early with CSA members for a better outcome.

Harvey Watson
Learning & Development Director

Harvey joined the CSA in 2018 having spent 31 years in the financial services sector in high profile senior leadership roles. Having worked as the Senior Tutor for the CSA for the last five years Harvey is now the CSA Learning & Development director with responsibility for the strategy and leadership of apprenticeships and commercial training in a highly regulated Independent Training Provider environment.

Russell Collins
Membership & Compliance

Russell Collins joined the Association in March 2024 as Compliance Manager. Russell has worked for a number of CSA Members, and has over 20 years of experience working in the sector. As well as offering Members additional compliance support, Russell’s role as Compliance Manager sees him monitoring compliance of members to the CSA Code of Practice, promoting high standards and establishing firm relationships, alongside Claire Aynsley, Head of Membership & Compliance.

Audrey Stevenson
Compliance Manager

Audrey joined the CSA in July 2024, having 15 years’ experience in the debt collection industry, starting as a collection agent and then moving on to compliance. Audrey has previously worked for a couple of CSA Member firms and also worked with the Scottish government agency Scottish Enterprise. Audrey's role is to manage the complaints process whilst monitoring members' adherence to the CSA Code of Practice and build relationships with all members to promote high standards and a satisfactory customer journey.

Chris Tynemouth
Senior Marketing Manager

Chris joined the CSA in 2013 as Digital Communications, Marketing & Events Executive before becoming Marketing Manager in 2019, and Senior Marketing Manager in 2023.

Chris is responsible for developing and implementing the Association's digital marketing and communications strategy.

As the Association continues to seek new ways to engage and communicate with both members and consumers, over the years Chris has been involved with the redesign and re-launch of the CSA's website, as well as developing the social media channels. Chris is also editor of the CSA newsletter.

Jack McHugh
Marketing Executive

Jack joined the CSA in 2023 and is responsible for member communication across the CSA's various channels, including email, social media and the quarterly newsletter.

Fiona Macaskill
Director of Learning and Development

Fiona has more than 35 years' experience in learning and organisation development. She has had senior operational and business development roles, managing training and education requirements for private and public sector clients.

Appointed as Head of Learning and Development for the CSA in January 2015 Fiona is responsible for further developing the Association's learning and education programmes. Fiona leads the professional development pathways designed to support established professionals and those new to the industry, as well as promoting and sharing best practice in learning and development across the industry. Fiona is responsible for the CSA's specialist Apprenticeship Training provision which was launched in October 2017 and now has over 200 apprentices from across the UK and a wide range of business sectors, from financial services and pharmaceuticals to local government and national regulators.

Zoe Dellow
Learning & Development Manager

Zoe came to the CSA in 2018 bringing with her many years of experience working for Santander designing, and delivering training solutions across the UK. Zoe brings a unique combination of energy, a passion for developing people and the ability to respond with skill to the needs of tutors, employers and learners.

As well as designing and delivering Collections training for our apprentices, Zoe has overall responsibility for the quality of the learning experience of our apprentices. She ensures all CSA learners are engaged in a high-quality apprenticeship from enrolment through to completion.

Zoe supports the tutors and coaches with regular learner focussed progress reviews, observation, coaching and feedback and preparing and distributing reports for employers. Zoe is Deputy Safeguarding Officer and has direct responsibility for the functional skills delivery team.

Arran Hope
Apprenticeship Manager

Arran has over 9 year's experience working in the Education and Skills sector and comes primarily from a funding and audit background.

Arran joined the CSA in 2017 as the Apprenticeships Coordinator to support with the launch and running of the CSA's apprenticeships. He is responsible for contract managing, funding, and the day to day running of our Apprenticeship programmes.

Colin Matthews
Client Engagement Manager

Colin is responsible for providing technical systems expertise to the team, and keeping the company up to date digitally. He also takes the lead for the business on data analysis and reporting, ensuring that the CSA is strategically focused and makes informed choices. Colin also oversees the CSA's Collector Accreditation Initiative (CAI).

Dianne Moralee
Business Development Manager

Dianne joined CSA’s Learning and Development Team in January 2023 to promote its apprenticeship programmes to Local Authorities and regulated organisations. A passionate people person with more than 30 years B2B global experience encompassing training, marketing and business development across a wide range of industries including public sector, financial services, graphic arts and education, Dianne is uniquely placed to support CSA Learning’s loyal customer base and new clients on their apprenticeship journeys..

Jamie Skiggs
Digital Learning Coordinator

Jamie came to the CSA in 2021 to assist with developing CSA Learning’s apprenticeship standards. He helped introduce the Collections Learning Initiative (CLI) and has continued developing digital training modules, including Consumer Duty, Customers in Vulnerable Situations, and assisting Samaritans with creating the recent Supportive Listening module.

Jamie has monitored advancements in technology, including Artificial Intelligence, to identify potential benefits and risks to the Debt Collection Industry.

Jamie has recently completed his Level 5 Learning and Development Consultant/Business Partner apprenticeship, and aims to use his new knowledge, skills and behaviours to produce high-quality digital training material for both members and apprentices.

Anya Taylor
Learning and Development Administrator

Anya joined the CSA in 2023 and provides support across the Learning and Development department, focusing on learner enrolment and additional learning support.

Peter Hayle
Director of Finance and Operations

Peter is a chartered accountant who originally qualified with KPMG here in Newcastle. He has worked in a number of senior roles across a range of sectors, including companies such as Rolls Royce, Sage and Your Move and has also operated in the highly regulated environment of fund management.

Peter is our director of Finance and Operations, and is responsible for management accounts and financial reporting, and helps provide operational support for the day to day running of the Association.

Elaine Small
Finance Officers

Elaine has over thirty years’ experience working within finance joining the CSA in 2008 initially as a Finance Assistant and is now Finance Officer. Elaine has gained an in-depth knowledge of the Association over the years and handles all CSA financial-related transactions.

Christine Hutchinson
PA/Administrator

Governance and Articles of Association

The CSA is governed by a Board of Directors who are an integral part of the Association.

The Board of Directors are elected by the members of the Association and together they bring with them a wealth of experience and knowledge from the collections industry. The Board consists of representatives from member companies as well as several non-executive directors.

The CSA’s Articles of Association provide more details about the governance of the Association.

The CSA also has a number of special advisors to the board, and they advise on issues such as compliance, customer relations, technology and other important industry developments.

	Edit This Favorite
Name:
Category:
Share:	Yes No, Keep Private

Edit This Favorite

CSA staff (click to expand/collapse headers)

Governance and Articles of Association