The Association’s head office is located in Newcastle upon Tyne. It is headed up a Chief Executive Officer and consists of various different departments which assist in the smooth running of the organisation. Each department has a diverse range of highly-skilled staff who contribute towards the successful running of the Association on a daily basis. The following departments make up the Credit Services Association:

• Sales
• Marketing and Events
• Membership and Compliance
• Learning & Development/Apprenticeships
• Finance
• Internal Operations and Human Resources (HR)
• Legal

Governance and Articles of Association

The CSA is governed by a Board of Directors who are an integral part of the Association.

The Board of Directors are elected by the members of the Association and together they bring with them a wealth of experience and knowledge from the  collections industry. The Board consists of representatives from member companies as well as several non-executive directors.

The CSA’s Articles of Association provide more details about the governance of the Association.

The CSA also has a number of special advisors to the board, and they advise on issues such as compliance, customer relations, technology and other important industry developments.

Mental health voluntary statement

The CSA wants to promote an environment of mental wellbeing in which the individual can realise their potential and can cope with the normal stresses of life; and be able to work productively and fruitfully, and make a contribution to their community.

The CSA's mental health voluntary statement can be viewed here.