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Our people

The Association’s head office is located in Newcastle upon Tyne. It is headed up a Chief Executive Officer and consists of various different departments which assist in the smooth running of the organisation. Each department has a diverse range of highly-skilled staff who contribute towards the successful running of the Association on a daily basis. The following departments make up the Credit Services Association:

  • Sales
  • Marketing and Events
  • Membership and Compliance
  • Learning & Development/Apprenticeships
  • Finance
  • Internal Operations and Human Resources (HR)
  • Legal

Governance and Articles of Association

The CSA is governed by a Board of Directors who are an integral part of the Association.

The Board of Directors are elected by the members of the Association and together they bring with them a wealth of experience and knowledge from the  collections industry. The Board consists of representatives from member companies as well as several non-executive directors.

The CSA’s Articles of Association provide more details about the governance of the Association.

The CSA also has a number of special advisors to the board, and they advise on issues such as compliance, customer relations, technology and other important industry developments.

Credit Services Association,
2 Esh Plaza, Sir Bobby Robson Way,
Great Park, Newcastle upon Tyne,
NE13 9BA Map

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T: 0191 217 0775

F: 0191 236 2709


Credit Services Association Limited 
Registered in England and Wales No. 00089614

CSA (Services) Ltd
Registered in England and Wales No. 05055685

Registered address:
2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle upon Tyne, NE13 9BA