The Association’s head office is located in Newcastle upon Tyne. It is headed up a Chief Executive Officer and consists of various different departments which assist in the smooth running of the organisation. Each department has a diverse range of highly-skilled staff who contribute towards the successful running of the Association on a daily basis. The following departments make up the Credit Services Association:

• Sales
• Marketing and Events
• Membership and Compliance
• Learning & Development/Apprenticeships
• Finance
• Internal Operations and Human Resources (HR)
• Legal

Governance and Articles of Association

The CSA is governed by a Board of Directors who are an integral part of the Association.

The Board of Directors are elected by the members of the Association and together they bring with them a wealth of experience and knowledge from the  collections industry. The Board consists of representatives from member companies as well as several non-executive directors.

The CSA’s Articles of Association provide more details about the governance of the Association.

The CSA also has a number of special advisors to the board, and they advise on issues such as compliance, customer relations, technology and other important industry developments.