CSA Apprenticeships - Credit Services Association

CSA Apprenticeships

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CSA Apprenticeships – boosting your credit, collections, compliance, counter fraud, and debt advice capability

Credit Services Association (CSA) is the only UK trade body for the collections and debt purchase industry with more than 250 member companies, employing approximately 11,000 people.

We have extensive experience in developing and delivering Learning & Development solutions designed to increase capability, professionalism, standards, talent retention, and social mobility in this heavily regulated and complex sector.

In 2017, CSA (Services) Ltd became an Approved Apprenticeship Training Provider (you can find us on the Register of Apprenticeship Training Providers (RoATP)) and we are also now an accredited centre for Functional Skills Assessment and were a ‘gateway organisation’ for the Government’s Kickstart Scheme.

Our aim is to use our specialist expertise in regulatory compliance, risk, and debt and advice services to enable employers large and small from the public and private sectors to up-skill or re-skill existing or new employees in these business-critical areas for enhanced organisational performance and social value.

Our apprenticeships team, which combines training, coaching, and assessment excellence, has a track record of delivering tangible organisational and learner outcomes for more than 80 employers (including 40 Local Authorities), over 90% of whom would recommend us (according to CSA apprenticeship evaluation feedback carried out in 2021).

The blended learning programmes, which we offer both digitally and face-to-face to 200+ apprentices, build career pathways in roles including:

Credit Controller & Collector (Level 2)
Advanced Credit Controller and Debt Collection Specialist (Level 3) **Please note that no new cohorts for this standard will begin until Q2 2023**
Compliance Risk Officer (Level 3)
Debt Adviser (Level 3)
Counter Fraud Investigator (Level 4)
Regulatory Compliance Officer (Level 4)
Senior Compliance Risk Specialist (Level 6)

More coming soon – please enquire to discuss related areas of interest.

These programmes are open to Apprenticeship Levy paying and non-Levy paying organisations across England through their digital apprenticeship account and can be combined with other relevant qualifications and internal training for a fully integrated learning & development (L&D) package.

We sit on the following public sector frameworks as an apprenticeship training provider:

ESPO
YPO
NEPO
Yortender
Crown Commercial Service
The Chest
Proactis

Getting started

We have produced a simple step-by-step guide to help you get started on your apprenticeship journey:

View guide

The apprenticeship levy

Some key facts about the apprenticeship levy:

The levy - key facts

What to expect from CSA Apprenticeships:

Free consultancy on your skills and talent requirements and how they can be met through the delivery of our specialist apprenticeships and other L&D solutions.
Advice and guidance on the Apprenticeship Levy and specific Government incentives for apprenticeships, and how these can be used to maximise ROI.
Integration and mapping of your own policies, procedures, training content, and competence frameworks into the apprenticeship programmes to ensure relevance and business impact.
Dedicated account management and support through the entire process, including regular progress reports, from a friendly and knowledgeable team.
Expert professional coaching, training, and assessment of your apprentices using innovative approaches to blended learning which add real value to your organisational performance.
Access to our e-learning academy for flexible work-based learning throughout the apprenticeship.
Scheduled group workshops that support the development of the knowledge, skills, and behaviours required for the role – 96% of CSA apprentices say they can directly apply learning from these workshops to their daily work.
Personal development, safeguarding, and pastoral support for learner wellbeing and mental health including access to CSA’s Employee Assistance Programme.
Robust quality assurance policies and procedures.

Learn about training with the CSA.

Director of Learning & Development Fiona Macaskill explains how CSA training can help upskill existing staff and also provide training to those new to the industry.