Level 2 Credit Controller and Collector Apprenticeship

Duration: 15 months (12 months for learning delivery plus 3 months for End Point Assessment).

Qualification: Level 2 Apprenticeship (entry level, suitable for those with Level 2 Maths and English).

Funding: We will work with you to maximise Apprenticeship Levy funds (which are available to both Levy paying and non-Levy paying organisations) and access any other support or incentives that are available to fund the programme.

CSA blended learning delivery: Flexible combination of group workshops, e-learning, structured workplace learning, tutorials, and mini projects – can be fully integrated with wider internal training and organisational needs.

Level 2 Credit Controller and Collector Apprenticeship brochure

As the only national trade association in the UK for organisations active in the debt collection and debt purchase industry with a history dating back to 1906 and an industry-leading Code of Practice designed to uphold the highest standards, we have unrivalled knowledge and experience of the credit management and debt collection function. At any one time, our members hold up to £60bn for collection, returning nearly £4bn in collections to the UK economy per annum. Find out more about us and the full range of apprenticeship standards we offer here.

Credit control and debt collection roles are at the centre of operations across all sectors of UK and international commerce. Those working in these roles are responsible for managing and protecting cash flow, and recovering unpaid money owed while achieving fair outcomes for all. They are required to have detailed knowledge of law, regulations, and the business environment, as well excellent interpersonal and technical skills so that they can proactively interact with potentially ‘high risk’ consumers and commercial customers.

The Apprenticeship Levy funded Level 2 Credit Controller and Collector Apprenticeship Standard is a cost effective way for public and private sector organisations to up-skill or re-skill new or existing employees from a standing start on a successful career pathway in this business-critical area.

The programme develops the knowledge, skills, and behaviours needed to carry out the range of activities credit controllers and collectors are responsible for, including:

Monitoring and managing customer accounts and payments.
Following organisational policies and ensuring that quality targets are met.
Processing credit applications.
Agreeing credit terms and/or payment arrangements.
Invoicing.
Allocating and reconciling cash.
Proactively contacting customers who have reached credit limits or terms in order to minimise bad debts while retaining positive relationships for the long term.
Resolving straight-forward disputes to recover outstanding balances.
Debt support, advice, and signposting.

Our expert team of account managers and tutors guide learners and their line managers/mentors through the apprenticeship from enrolment through to the independent End Point Assessment. Following initial learning assessments, we tailor the programme to individual learner’s needs.