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UK Credit & Collections Conference (UKCCC)

The UK Credit & Collections Conference (UKCCC) is the CSA’s annual flagship event open to both members and non-members. Attracting in excess of 400 credit and collection professionals, the event features an exhibition showcasing industry suppliers’ cutting-edge product offerings, a plenary session with panel debates and keynote presentations from high-profile speakers. Sector-specific breakout streams enable delegates to tailor their event experience to suit their own personal business needs and interests.The 2019 event was held in Newcastle upon Tyne on 12 September.




State of the collections industry

John Ricketts (CSA Chair).


Tech, language and business - bridging the gap between generations

Lexi Mills (Shift6).


Delving beneath the surface - knowing your customer and their complaint

Sarah Lawrence and Croline Wells (CWSL Training).


De-stressing after difficult calls

Dean Howes (Warwick University).


Cybersecurity: staying one step ahead

Maxim Dobrov (Hiscox).


Consumer and stakeholder perceptions online

Steven Coppard (Cabinet Office), Helen Gill (engage comms) and Paul Jenkins (Wescot).


SM&CR: are you ready?

Dan Ridler (BCS Consulting).


Visit the UKCCC website

2018 UKCCC

The 2018 event took place at the newly refurbished four-star Crowne Plaza in Stratford-Upon-Avon on 13 September. The conference was divided into morning and afternoon plenary sessions, including an address from CSA President John Ricketts, a panel debate on the potential opportunity and threat posed by Open Banking, and a keynote address by Nathalie Nahai on the psychological drivers required to effect change that ultimately lead to action.

The Gala Dinner, which included the Credit and Collection Technology Awards 2018 powered by Credit Connect, took centre stage in the evening session, hosted by ex-political adviser turned comedian Matt Forde. A list of award winners can be found here.



Nathalie Nahai: Host introduction

UKCCC host and International author and speaker Nathalie Nahai.


John Ricketts: State of the Industry

CSA President John Ricketts opens the UK Credit & Collections Conference (UKCCC) 2018.


Morning Panel: Working together to tackle issues over mounting debt - can it be done?

Liz Barclay (MALG), Peter Wallwork (CSA CEO), Caroline Siarkiewicz (Money Advice Service), Alistair Chisholm (PayPlan), Steven Coppard (Cabinet Office).


Payment Initiation Services (PIS)

Olly Betts (OpenWrks), Paul Hughes (Open Banking Initiative), Willem Wellinghoff (ShieldPay).


Culture and governance: are they driving the right customer outcomes?

David Jenkins-Handy (ICA), John Pears (Lowell), Neville Cotton (Deloitte), Andy Nightingale (WorkSmart).


Afternoon panel: Fintech - good for customer. Good for business. Good for all?

Paul Hughes (Open Banking Initiative), Emma Steeley (Consents Online), Marcus Hughes (Bottomline Technologies), Olly Betts (OpenWrks)



UKCCC 2018 UKCCC 2018
Conference - view gallery Gala Dinner and Credit & Collections Technology Awards - view gallery



Credit Services Association,
2 Esh Plaza, Sir Bobby Robson Way,
Great Park, Newcastle upon Tyne,
NE13 9BA Map

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T: 0191 217 0775


Credit Services Association Limited 
Registered in England and Wales No. 00089614

CSA (Services) Ltd
Registered in England and Wales No. 05055685

Registered address:
2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle upon Tyne, NE13 9BA