CSA Supplier Members

Acquired.com

Acquired.com have built a next generation payments platform focused on powering recurring commerce and the digital economy.

We exist to give businesses competitive advantage and help them achieve their goals in the digital economy. Acquired.com provides businesses with next generation payments infrastructure and technology that allows businesses to unify, manage and optimise the entire payment lifecycle across payment methods, through a single strategic and commercial relationship.

In addition to next generation capabilities, our merchants benefit from exceptional sector expertise and a highly personal and tailored service focused on long-term partnerships with our clients.

Acquired.com are an FCA-regulated business, an EMD Agent, and a licensed Payment Initiation Service Provider.

Website
0203 982 6580
Email

Acudo

Acudo helps credit and collections teams improve contactability, reduce wasted resources, and strengthen customer communications through trusted phone number intelligence.

Bringing the expertise of HLR Lookup, TPS Unlimited and e164 into one unified solution, Acudo brings together real-time mobile number verification and validation, carrier and line-type insight, fraud prevention signals, compliance support and SMS communications into one platform.

For businesses that rely on accurate customer contact data, Acudo helps confirm whether numbers are real, active, reachable and correctly formatted before time and budget are spent on calls, texts or workflows built on poor-quality data.

Acudo supports organisations with scalable API and bulk processing options, helping teams improve right-party contact, identify gone-away or risky numbers, reduce failed outreach and maintain cleaner customer records.

Services offered

• Mobile number validation
• HLR lookup and reachability checks
• Line type and carrier insight
• Fraud and risk detection
• Number cleansing and formatting
• SMS communications
• Compliance-focused data checks

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Data on Demand

Data On Demand provide data and insights to companies that service people, helping them better understand and improve engagement with customers. FinTrace provides DCAs, Debt Purchasers and collections departments with fresh contact data to raise customer contact levels and optimise recovery outcomes.

Know Your Vulnerable Customer (KYVC) combines high-quality third-party datasets into one unified view, allowing organisations to detect customers living in vulnerable or challenging circumstances.

FinTrace
KYVC
07542 848 481
Email

Debtstream

DebtStream is a fintech disruptor driving innovation in collections, with a white label, self service collections portal, built by collections specialists for the collections industry. It is the only digital collections portal that covers the entire collections journey and offers unparalleled levels of end user customisation. Our customers have all reported that using the DebtStream portal has reduced operational costs, increased operational capacity and increased cash collected with no increase in headcount.

Website
07710 900 330
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Esendex

The scale and speed of new and innovative technology being adopted by your end-users is staggering. Keeping ahead of the digital curve and cultural shift, as well as consumer expectations, is a mammoth task, yet it's one that Esendex specialises in. We are proud to be one of the forerunners in introducing new ways of communicating with your customer base – taking the friction out of doing business, and balancing this with your internal cost to service accounts. The results are a fantastic blend of new feature-rich channels that allow your customers to feel empowered to manage and cure their own accounts while ensuring you retain control of the contact strategies used.

Website
07581 302 301
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Fathom Management Solutions Limited

Fathom provides innovative mission critical software solutions to a broad range of businesses. Industry sectors include the credit services industry, law firms, central and local government, insurance and the healthcare, to name a few.

Powerful and flexible facilities enable configuration of the entire lifecycle of your account receivables and provides your customers with a seamless and compliant journey from account management to financial hardship. Fathom prides itself on providing exemplary support services to its customers as well as providing users with a friendly experience.

Fathom’s CaseflowFusion® system integrates with numerous technologies including Diallers, SMS, Automated Email, all Microsoft products including SQL and Reporting Services, Direct Debit, Money Claims Online, Mailhouse, Payment Service providers and Credit Reference Agencies.

Fathom also provides migration and interfacing services to other systems. Highly scalable and modular by design, the system can grow with your business.

With market leading feature content and functionality already in place, fast return on investment is guaranteed.

All Fathom systems come with a variety of deployment options, whether you require an in-house or a hosted solution.

Modular pricing together with a range of finance options means there is a Fathom solution for most requirements and budgets.

Website
01189 750 044
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Financial Cloud

Financial Cloud is a leading provider of enterprise software for Financial Services. We offer a unified CRM platform with a single, shared view of every customer, streamlining operations and enhancing customer experiences.

Our mission is to revolutionise the way Financial Services deliver customer experience. We aim to enhance efficiency while also offering enjoyable and supportive services. Whether you're a customer, a call center agent, or even the CEO of a bank, we are dedicated to ensuring a more positive, helpful, and impactful experience for everyone involved.

Website
0800 368 6840
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Genius Software Solutions Limited

Genius Omni Channel Contact Centre platform, Commpli and our Credit & Collections Debt Recovery platform, Adept are mission critical solutions chosen by contact centres, business process outsourcing and financial service providers to support their customer service, telemarketing, credit management, debt collection and other customer centric service delivery.

Incorporated in 2009, Genius management team combines decades of operational knowledge and experience across our target sectors. We really understand what you’re trying to achieve.

With commercial and operational flexibility at its core, our business is built on trust, we don’t like late surprises either!

With customers operating from locations across the globe, whether those sites are an office, from home, or out in the field, Genius can help your operations excel, bringing your team together via our global data centre network.

One partner, many solutions, seamless integration and top tier post implementation support at a fair price. It costs nothing to have a chat, reach out.

• Inbound and Outbound Voice & IVR Routing
• Call & Screen Recording
• SMS, Email, Webchat
• PCI DSS - DTMF Payment Processing
• Self-Serve IVR and Safe Payment link options.
• Quality Modules including Speech Transcription
• Real Time & Historic Data Analytics
• Data & Workflow Prioritisation
• Asset & Doorstep Recovery Management Portal

Website
0141 280 0275
Email 

Howden

Howden (previously UKGlobal) is proud to be the recognised insurance broker for Members of the Credit Services Association, providing professional, independent advice. Our technically precise approach to constructing an insurance programme, combined with our strategic procurement of insurance, means that we can often establish a more appropriate insurance programme for your business, at a reduced cost.

Website
0161 200 1837
Email

Indigo Cloud (Trading style DebtView)

Indigo Cloud was formed in 2012 when we created DebtView, the SaaS Collections platform that was one of the earliest adopters of cloud processing We operate an agile business model which leans heavily into the cloud-based, digital-first approach that is still the heart of the design ethos for DebtView.

Combining this with over 30 years of industry experience, we have built a base covering a wide range of industries delivering a breadth of collection services.

Our Clients use DebtView for early arrears for personal debt and late invoice payments, through to pre-legal and pre-action recoveries into post-judgement collection and enforcement.

Website
01789 610 522
Email

Inicio AI

Inicio AI is the only affordability specialist with a uniquely trained avatar which ensures consumers can self-serve to complete detailed, accurate and auditable affordability assessments/I&E forms.

The service is provided to businesses as fully white-labelled software which operates seamlessly integrated with existing CRM/dialler/proprietary tech, or as a completely standalone system. The solution can also be delivered as a third-party brand which can enable increased engagement with no contact bases.

The solution has an inbuilt benefits check to identify missing income and offers open banking more gently for consumers that will consent and also operates completely manually where they won’t.

The solution is highly configurable to ensure it can be adapted to relevant segments and A/B testing MI reporting is built in. Consumers are provided a copy of the form as standard and Inicio is also the first and only I&E specialist with the FCA authorisation to passport I&E data to other creditors should the consumer wish to – this is an optional service for businesses to offer.

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Mail Metrics

Mail Metrics helps organisations manage regulated, critical customer communications via one platform, unifying digital and print. The Mail Metrics platform provides teams with real-time analysis for total control, and customers with the communication experiences they expect. As a trusted partner, Mail Metrics consults with clients in both private and public sector to deliver tailored insight, enabling organisations to maximise the effectiveness of their communications.

A suite of certifications across our secure sites provides robust evidence of Mail Metrics’ dedication to operational compliance and integrity. The acquisition of Adare SEC in 2024 positions Mail Metrics as a major player in the UK and Ireland, growing the business to 600 employees and £175 (€210m) million revenue.

Services provided: Mail Metrics Platform for outbound solutions (transactional mail, email SMS, portals and, hybrid mail) and, inbound solutions (document management)

Website
01484 863 411
Email

MEGA

MEGA is an AI voice platform built specifically for organisations that operate in regulated environments, where compliance, control and auditability matter as much as performance. MEGA gives you a fully governed, fully auditable AI voice agent that operates only within your rules, your scripts and your regulatory obligations.

Every AI agent MEGA deploys is driven by client defined logic: contact frequency, Consumer Duty constraints, vulnerability handling rules, ID&V steps, escalation pathways and tone are all configured by you and enforced automatically through real time API integration with your collections or customer service platform. This ensures every conversation is consistent, compliant and aligned with your operational strategies.

MEGA’s platform is hosted in Microsoft Azure UK South with strict UK only data residency and is certified to ISO 27001, ISO 27701, ISO 42001 and SOC 2 Type II. Continuous control monitoring through Vanta provides always-on evidence of compliance across policies, training and security.

For your customers, MEGA delivers natural, accurate and secure voice interactions 24/7. For your compliance, audit and risk teams, it delivers complete transcripts, call recordings and audit logs for every interaction. And for your operations, it automates the repetitive conversations that absorb agent time while giving you full regulatory control and transparency.

MEGA combines the scale of automation with the safety and predictability that regulated industries require. If you need to automate voice at scale without compromising governance, MEGA is built for exactly that.

Website
4560454000
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Micom

Most organisations in credit and collections don’t struggle with sending communications. They struggle with keeping them consistent, compliant, and under control.

Different systems for print. Another for email. SMS handled somewhere else.

Over time, it works… until it doesn’t. Messages get delayed, processes become harder to audit, and risk starts to creep in. Micom brings those channels together.

Our platform allows organisations to manage print, email, and SMS in one place, giving teams a single, controlled way to deliver everything from regulatory notices to payment reminders. Every message follows a defined process, with full visibility and audit trails built in.

The result is simpler operations, stronger compliance, and more reliable customer contact.

Because in regulated environments, it’s not just about getting a message out. It’s about knowing it was sent the right way, at the right time, every time.

Website
0333 090 5394
Email 

Relational

We are Relational.

A leading business software provider with just about 30 years of experience, international footprint and a long track record of serving major industry players, providing invaluable support and driving real business impact. We deliver Loan Origination, Loan Management and Debt Management solutions through our own i-Apply, Segmentation and Arotron products.

Our long-lasting partnership with a number of international software vendors such as SAP, Informatica, BMC, and Atlassian allows us to also offer Business Service Management, Analytics and Data Governance solutions.

As your strategic partner, we are committed to offer you the best tools to grow your business and excel. And we are there for you along the way.

Website
0776 835 870
Email

Synertex

Synertec operate to help organisations create, manage, process and deliver their critical communications. Whether that be managing outbound communications such as financial collection requests integrating online payment technology, Account statements, reminders, general communications and more. Unifying print and digital, through email and SMS platforms, allows Synertec to provide a truly tailored approach to a communications strategy.

Building on trusted partnerships, Synertec has secured a portfolio of clients across both public and private sectors and backed by all of the necessary accreditations and certifications we are able to ensure a fully compliant, secure, and auditable communications solution. We never forget that to the sender, and recipient, each piece of communication is critical and because of that we offer various accessibility offerings which cater for the vulnerable and those with physical or learning disability. Large font, Easy Read, Clear Read, Braille and more can all be offered to ensure your communication stands the best chance of getting the intended message delivered.

To ensure a truly end to end service we are also able to provide; Inbound Mailroom services, Document storage, archiving & retrieval, both offsite and digital, digital transformation services aiding in the conversion of printed communications to digital and secure online payment services incorporated physical and digital communications.

Website
01823 652360 / 07308 6022 268
Email

Sytel Ltd

The Sytel AI Dialer is a cloud-based predictive dialing solution for contact centres, supporting banks, insurers and debt owners with specific use cases for your business. Designed to excel under mandatory Ofcom compliance, the Sytel AI Dialer puts the consumer first and ensures every call starts well - no cancel dials, no silent calls, and only minimal abandoned calls, typically 1-3%. This is achieved without compromising performance. The Sytel AI Dialer delivers exceptional talk time, minimising wasted time and enabling more live conversations per hour. Hardened and proven over many years in live environments, the Sytel AI Dialer is flexible and fully API-based, making it easy to integrate with any collections or CRM platform. Sytel also offers a comprehensive suite of contact centre services, fully integrated with the dialer, including inbound routing and blending, transcription feeds for AI and QA, IVR, call recording, agent scripting, reporting, and digital channels such as chat, email, and SMS. All services are fully managed in the cloud by Sytel - simply connect and go. We are a UK based business established in 1994.

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TCN

TCN is a global leader in cloud-based contact centre solutions, specifically engineered for accounts receivable management (ARM), BPOs, and every scale of enterprise. TCN’s comprehensive suite features the advanced TCN Operator platform, providing omnichannel communications, automation, predictive dialling, and IVR. With integrated tools such as Click2Pay, robust compliance modules, and real-time analytics, TCN empowers organisations to drive operational efficiency while ensuring superior customer satisfaction. Committed to seamless scalability and industry-leading UK-based support, TCN provides the technology and expertise to meet the evolving needs of the credit and collections industry. For further details, visit www.tcn.com.

Website
0800 088 5089
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Transunion

TransUnion is the new trading name of Callcredit. We provide a range of business services, credit risk and affordability, fraud and ID, collections and recoveries, consumer market data and open banking.

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