Annual Report

The CSA’s Annual Report is intended to provide members and other stakeholders with information about our activities during the last year and our future plans together with a financial summary of the Association’s performance. The most recent CSA Annual Report can be downloaded below.

Find out more about the CSA's work in 2025

Download the report
CSA Man White

CEO foreword
Chris Leslie - short

Chris Leslie

CSA CEO
"2025 marked a period of growth and achievement for the Credit Services Association, despite persistent regulatory dynamics that we will continue to navigate in the year ahead.
"Ensuring our members derive maximum benefit from CSA membership is our foremost objective, prompting us to prioritise feedback, take up opportunities to visit member firms on-site where feasible, influence policymakers effectively and enhance our work via networking and insights.
"Looking to 2026, our core aim is to reinforce with oversight bodies the vital role a well-functioning collections and debt purchase market plays in bolstering creditor balance sheets, thereby aiding wider credit availability essential for economic growth."