Market Insights Report 2026
The CSA collects key industry data from Full and Foundation members through our Data Gathering Initiative (DGI). In 2025, we began sharing that data as part of our Market Insights series.
In this third Market Insights publication, we present some of the key findings from the latest CSA member data submissions.
Key insights from the report
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£66bnBased on CSA member data for 2025/26, the amount of consumer debt under management by CSA members has seen an increase of around 10%, rising from £60.7 billion in 2024/25 to £66.8 billion in 2025/26. Some of this is likely attributable to rising energy debt, as well as individuals struggling amid a cost-of-living crisis.consumer debt managed by CSA membersData from CSA DGI 2025 & 2026£66bn consumer debt managed by CSA membersBased on CSA member data for 2025/26, the amount of consumer debt under management by CSA members has seen an increase of around 10%, rising from £60.7 billion in 2024/25 to £66.8 billion in 2025/26. Some of this is likely attributable to rising energy debt, as well as individuals struggling amid a cost-of-living crisis.Data from CSA DGI 2025 & 2026 -
49.2mThe overall volume of consumer accounts being managed by CSA members across 2024/25 and 2025/26 remains broadly the same (49.2 million accounts reported for 2025/26, representing a modest 0.8% drop from 49.6 million in 2024/25).consumer accounts managed by CSA membersData from CSA DGI 2025 & 202649.2m consumer accounts managed by CSA membersThe overall volume of consumer accounts being managed by CSA members across 2024/25 and 2025/26 remains broadly the same (49.2 million accounts reported for 2025/26, representing a modest 0.8% drop from 49.6 million in 2024/25).Data from CSA DGI 2025 & 2026 -
45%CSA member data shows a 45% rise in the amount of commercial debt under management by CSA members, jumping from £6.7bn in 2024/25 to £10.4bn in 2025/26. The rising cost of doing business, including increases to employer National Insurance contributions and the minimum wage, is a likely contributing factor.rise in the amount of commercial debt held by CSA membersData from CSA DGI 2025 & 202645% rise in the amount of commercial debt held by CSA membersCSA member data shows a 45% rise in the amount of commercial debt under management by CSA members, jumping from £6.7bn in 2024/25 to £10.4bn in 2025/26. The rising cost of doing business, including increases to employer National Insurance contributions and the minimum wage, is a likely contributing factor.Data from CSA DGI 2025 & 2026 -
£685,0002026 continues the upward trajectory of productivity among CSA member employees, with the average return per employee now at £685,000, a more than 13% increase on the 2024/25 figures.recovered per employeeData from CSA DGI 2025 & 2026£685,000 recovered per employee2026 continues the upward trajectory of productivity among CSA member employees, with the average return per employee now at £685,000, a more than 13% increase on the 2024/25 figures.Data from CSA DGI 2025 & 2026 -
25%Utility debt now accounts for 25% of work undertaken by CSA members, reflecting the wider increase in energy debt, with Energy UK warning earlier this year that it could reach £7 billion.of member activity now relates to utility debtData from CSA DGI 2025 & 202625% of member activity now relates to utility debtUtility debt now accounts for 25% of work undertaken by CSA members, reflecting the wider increase in energy debt, with Energy UK warning earlier this year that it could reach £7 billion.Data from CSA DGI 2025 & 2026
Daniel Spenceley
Head of Policy
About the author
Daniel has been with the CSA since 2011 and has worked in the financial services sector for over 15 years. During his time at CSA, he has occupied several roles, including Compliance Manager and Head of Regulatory Impact. In January 2024, Daniel became the CSA's Head of Policy.
As Head of Policy, Daniel is responsible for establishing and driving forward the Association's policy agenda, making sure the industry's voice is heard on critical areas of concern, and ensuring that the Association's policy positions are as representative of the membership as possible.
CSA's notable insights from it's Data Gathering Initiative