2 min read
Tackling misinformation to reduce consumer harm
The Credit Services Association (CSA), the trade body representing the UK debt purchasing and debt collection industry, has published new guidance to...
2 min read
CSA publishes new report on supporting customers with language barriers
The Credit Services Association (CSA), the sole national trade association in the UK representing organisations active in the debt collection and...
1 min read
CSA receives Strong Standard across Curriculum and Teaching in recent Ofsted inspection
CSA Learning, the learning and development arm of the Credit Services Association, has received a Strong standard from Ofsted for Curriculum and...
2 min read
Collections trade body poses questions for the Government in modernising public sector collections
In a new discussion paper, the Credit Services Association (CSA), the UK trade body for the debt collection and debt purchase sector, has set out ten...
1 min read
CSA report warns of “billion pound risks” to UK firm
The Credit Services Association (CSA), the UK trade body for the debt collection and purchase industry, has published a new report highlighting the...
3 min read
Commercial collections across borders: reflections on the international situation
I recently attended a fascinating conference – the International Association of Commercial Collectors (IACC) conference – which was held in the USA...
1 min read
Apprenticeship Update: Autumn Budget 2025 - What it means for Members
Leveraging apprenticeship reforms can help you, as CSA members, build capability, boost compliance, and manage emerging skill gaps in areas like...
1 min read
How misinformation is harming consumers – new report
A new report from the Credit Services Association, the UK trade association for debt collection and purchase, is calling on the Government and...
4 min read
FCA Regulatory Update from UKCCC 2025 - Summary
On 11 September 2025 John Wightman, Head of Consumer Finance at the Financial Conduct Authority (FCA) provided a Regulatory Update at the CSA's UK...