CSA receives Strong Standard across Curriculum and Teaching in recent Ofsted inspection
CSA Learning, the learning and development arm of the Credit Services Association, has received a Strong standard from Ofsted for Curriculum and...
The Credit Services Association (CSA) is the sole national trade association in the UK representing organisations active in the debt collection and debt purchase industry. The CSA, which has a history dating back to 1906, has over 250 member companies which employ more than 11,000 people. Our diverse membership serves a wide array of clients including major financial institutions (such as banks and building societies), utility companies and government departments, and it includes specialist entities such as tracing agencies and law firms.
Does your business have unpaid invoices and would like to enquire about the services of a CSA member? Use our Member Directory to search for CSA members by services offered and location.
We have over 250 member companies based in the UK and internationally. Our members are active in the debt collection and debt purchase industry and companies range from large multinationals to small local businesses.
CSA membership is a cost-effective way to enhance your business’ credibility. The CSA has extensive knowledge of the industry and offers members guidance, staff training and events throughout the year.
One main reason why companies are members of our Association is the accreditation that comes with it - through membership you are recognised as an organisation that upholds a high standard of quality in our industry.
Through various reports and research papers, the Credit Services Association aims to engage policy-makers, support best practice and promote standards and the specialist skills our sector can bring to recoveries and the credit cycle.
Here you can find out about both upcoming CSA and third-party events. Some events may allow for online registration and the purchase of tickets.
As the voice of the collections industry, our vision is to build confidence in debt collection by making the process clear, easy-to-understand and less stressful for all those involved. The following pages cover a range of resources and information designed to help individuals better understand their situation, access support, and explore the options available to them when dealing with debt.
If you are a consumer and wish to contact us regarding one of our members or for any other information about the work of the CSA, please contact us via the listed methods.
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Harvey Watson : Updated on April 23, 2026
Leveraging apprenticeship reforms can help you, as CSA members, build capability, boost compliance, and manage emerging skill gaps in areas like operations, consumer duty, and dealing with the most vulnerable in society.
So how does the budget affect Apprenticeships and what are the key changes and updates for members?
We know most of our members are non-levy payers so we wanted to highlight the changes relevant to you, and as part of this remind you that apprenticeship schemes have ZERO training cost, low administration requirements (we do it for you!), and are a great pathway to build early career talent.
From August 2026, training and assessment for apprentices aged 16–24 will be 100% government-funded, no co-investment needed.
SMEs employing apprentices under 25 also save on employer National Insurance contributions, offering further payroll relief.
For our levy paying members, after reviewing the changes, we want to encourage you to scale up pipeline flow and align apprenticeship starts with levy availability. This will help to close operational skills gaps before funds expire.
Employers will now only receive exactly what they pay in, reducing their training budget by ~10%.
Unused levy funds will no longer roll over for 24 months—strict “use it or lose it” policy requires quicker planning.
Once levy funds are depleted, the government contribution drops from 95% to 75%, raising the employer's share from 5% to 25%.
Short, targeted modules in high-demand skills like digital and compliance can improve agility and reduce training inertia.
For more information on how you can utilise the apprenticeship levy for both non levy payers and levy payers, please get in touch – harvey.watson@csa-uk.com.
CSA Learning, the learning and development arm of the Credit Services Association, has received a Strong standard from Ofsted for Curriculum and...
In a new discussion paper, the Credit Services Association (CSA), the UK trade body for the debt collection and debt purchase sector, has set out ten...
The Credit Services Association (CSA), the UK trade body for the debt collection and purchase industry, has published a new report highlighting the...
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I recently attended a fascinating conference – the International Association of Commercial Collectors (IACC) conference – which was held in the USA...
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The winners of the 2025 CSA Awards, which is hosted as part of the trade body’s annual conference – the UK Credit and Collections Conference (UKCCC)...
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With Wednesday 24 July being ‘Samaritans Awareness Day’, the Credit Services Association (CSA) is pleased to launch a short online learning module...