General News
2 min read
Tackling misinformation to reduce consumer harm
The Credit Services Association (CSA), the trade body representing the UK debt purchasing and debt collection industry, has published new guidance to...
2 min read
CSA publishes new report on supporting customers with language barriers
The Credit Services Association (CSA), the sole national trade association in the UK representing organisations active in the debt collection and...
1 min read
CSA receives Strong Standard across Curriculum and Teaching in recent Ofsted inspection
CSA Learning, the learning and development arm of the Credit Services Association, has received a Strong standard from Ofsted for Curriculum and...
3 min read
Commercial collections across borders: reflections on the international situation
I recently attended a fascinating conference – the International Association of Commercial Collectors (IACC) conference – which was held in the USA...
4 min read
FCA Regulatory Update from UKCCC 2025 - Summary
On 11 September 2025 John Wightman, Head of Consumer Finance at the Financial Conduct Authority (FCA) provided a Regulatory Update at the CSA's UK...
1 min read
CSA work with Samaritans to provide new free online learning module
With Wednesday 24 July being ‘Samaritans Awareness Day’, the Credit Services Association (CSA) is pleased to launch a short online learning module...