CSA reports
Through various reports and research papers, the Credit Services Association aims to engage policy-makers, support best practice and promote standards and the specialist skills our sector can bring to recoveries and the credit cycle. Some of our recent policy and research reports are available below.
Signposting for customers who have language barriers
**COMING SOON*
Signposting for customers who have language barriers
This project explored how language affects engagement in the debt landscape, with a particular focus on how it influences a firm’s ability to signpost customers to free debt advice, and a consumer’s ability to access that support.