- Our Members
- Guidance for consumers
- Events & Webinars
- Member Zone
|Our codes and standards|
CSA Code of Practice
All members are expected to adhere to our Code of Practice, which guarantees that the very highest industry standards are upheld.
The CSA Code of Practice is the benchmark for industry best practice, assuring quality and professionalism in the services Members provide. We work closely with the financial services regulator, the Financial Conduct Authority (FCA), and other industry regulators to continually update the Code of Practice in line with the latest regulatory developments.
It is essential that all CSA members follow our Code of Practice and provide a declaration of compliance with statutory legislation covering our industry. Members can also be subject to annual credit checks.
Articles of Association of Credit Services Association
The Articles of Association is the document that defines the CSA’s purposes and sets out its basic management and administrative structure. It regulates the internal affairs of CSA including membership.
Mental health voluntary statement
The CSA wants to promote an environment of mental wellbeing in which the individual can realise their potential and can cope with the normal stresses of life; and be able to work productively and fruitfully, and make a contribution to their community.
The CSA's mental health voluntary statement can be viewed here.
Voluntary statement on slavery and human trafficking
Modern slavery is a crime and a violation of fundamental human rights. It takes various forms, such as slavery, servitude, forced and compulsory labour and human trafficking, all of which have in common the deprivation of a person's liberty by another
in order to exploit them for personal or commercial gain.
The CSA's voluntary statement on slavery and human trafficking can be viewed here.
CSA Quality Assurance Policy
The purpose of the Credit Services Association (CSA) Quality Assurance Policy is to continuously improve the effectiveness and efficiency of the CSA learning and qualification programmes. This will ensure that the CSA meets the needs of our learners and maximise their ability to create future learning and professional development opportunities for themselves.
The CSA's Quality Assurance Policy can be viewed here.