CSA Code of Practice

CSA members are expected to adhere to our Code of Practice, which guarantees that the very highest industry standards are upheld.

The CSA Code of Practice is the benchmark for industry best practice, assuring quality and professionalism in the services Members provide. We work closely with the financial services regulator, the Financial Conduct Authority (FCA), and other industry regulators to continually update the Code of Practice in line with the latest regulatory developments.

It is essential that CSA members follow our Code of Practice and provide a declaration of compliance with statutory legislation covering our industry. Members can also be subject to annual credit checks.

CSA Code of Practice

Articles of Association of Credit Services Association

The Articles of Association is the document that defines the CSA’s purposes and sets out its basic management and administrative structure. It regulates the internal affairs of CSA including membership.  

Articles of Association of CSA

Mental health voluntary statement

The CSA wants to promote an environment of mental wellbeing in which the individual can realise their potential and can cope with the normal stresses of life; and be able to work productively and fruitfully, and make a contribution to their community.

The CSA's mental health voluntary statement can be viewed here.

Voluntary statement on slavery and human trafficking

Modern slavery is a crime and a violation of fundamental human rights. It takes various forms, such as slavery, servitude, forced and compulsory labour and human trafficking, all of which have in common the deprivation of a person's liberty by another in order to exploit them for personal or commercial gain. 

The Credit Services Association is making a voluntary statement on modern slavery and human trafficking relating to section 54 of the Modern Slavery Act 2015. 

The CSA's voluntary statement on slavery and human trafficking can be viewed here.

CSA Quality Assurance Policy

The purpose of the Credit Services Association Quality Assurance Policy is to continuously improve the effectiveness and efficiency of the CSA learning and qualification programmes. This will ensure that the CSA meets the needs of our learners and maximise their ability to create future learning and professional development opportunities for themselves.

The CSA's Quality Assurance Policy can be viewed here.

Safeguarding and Prevent Duty Policy

This policy sets out CSA (Services) Limited’s approach to assuring the safety and wellbeing of learners so that they can achieve and progress in their careers and everyday lives. We are especially committed to promoting open debate and free expression, while recognising the need to challenge prejudice, eliminate discrimination and prevent radicalisation. We aim to develop our learners to be effective citizens in a democratic society.

The CSA's Safeguarding and Prevent Duty Policy can be viewed here.

Equality, diversity and inclusion

The Credit Services Association is committed to a working environment for all our people, which is built on the principles of Equality, Diversity and Inclusion. We believe that a diverse and inclusive environment with equal opportunity for all, is not only beneficial for the working lives of our people, but will also help us meet the needs of our members and other stakeholders.

The CSA's statement on Equality, Diversity and Inclusion can be viewed here.

CSA Statement of Competition Law Compliance

As a trade association it is important for the Credit Services Association to act in accordance with Competition Law. The CSA Statement of Competition Law Compliance sets out our approach to compliance with Competition Law and can be viewed can be viewed here.