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Our codes and standards

CSA Code of Practice

All members are expected to adhere to our Code of Practice, which guarantees that the very highest industry standards are upheld.

The CSA Code of Practice is the benchmark for industry best practice, assuring quality and professionalism in the services Members provide. We work closely with the financial services regulator, the Financial Conduct Authority (FCA), and other industry regulators to continually update the Code of Practice in line with the latest regulatory developments.

It is essential that all CSA members follow our Code of Practice and provide a declaration of compliance with statutory legislation covering our industry. Members can also be subject to annual credit checks.


CSA Code of Practice


Articles of Association of Credit Services Association

The Articles of Association is the document that defines the CSA’s purposes and sets out its basic management and administrative structure. It regulates the internal affairs of CSA including membership.  


Articles of Association of CSA

Credit Services Association,
2 Esh Plaza, Sir Bobby Robson Way,
Great Park, Newcastle upon Tyne,
NE13 9BA Map

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T: 0191 217 0775

F: 0191 236 2709


Credit Services Association Limited 
Registered in England and Wales No. 00089614

CSA (Services) Ltd
Registered in England and Wales No. 05055685

Registered address:
2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle upon Tyne, NE13 9BA