October 2020 - CSA CEO: Industry current state of play
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|Credit Services Association's Investor in Customers Assessment 2019|
In 2019 the CSA undertook their second Investor in Customers (IIC) Assessment to help better understand member perceptions of the role of the CSA and services offered, and retained
their Silver Award. IIC provides an independent assessment of member perceptions of their customer experience and compares and contrasts it to the view held by CSA staff and senior management.
This work is a continuous journey and we will always look to better what we are doing for members in order to give them the most value out of CSA membership.
A summary of the 2019 findings can be viewed by clicking below: