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News & blogs
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Read the latest news, press releases, blogs from the CSA below.

An archive of the CSA weekly Compliance Roundup updates (members only) can be viewed here.

Filter news categories via the pull-down menu above.

Press releases
30 September 2019   (0 Comments - view/add)
Major new campaign to help people struggling with debt »
The trade body representing the debt collection industry has launched #heretohelp , a campaign designed to encourage cust...
30 September 2019
CSA appoints new Director of Finance and Operations »
The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase industries, has appointed Pet...
18 September 2019
CSA celebrates first batch of successful apprentices »
Following months of hard work, the first apprentices undertaking their training on Apprenticeship Standards delivered by...
16 September 2019   (0 Comments - view/add)
CSA presents #heretohelp campaign »
In a unique communications campaign, the Credit Services Association (CSA) is building confidence in the debt collection s...
19 August 2019   (0 Comments - view/add)
Ofsted report shows Credit Services Association on right track for apprenticeships excellence »
The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, has successfully pas...

General news
10 October 2019
New version of Debt & Mental Health Evidence Form »
As you may be aware, a new version of the Debt and Mental Health Evidence Form (Version 4) has now been released, effect...
14 August 2019
New DGI Portal live launch Monday 19 August 2019 - please start preparing your data now »
The new Data Gathering Initiative (DGI) Portal will open at Midnight on Monday 19 August 2019 for a two-week period only...
01 August 2019
Credit & Collections Technology Awards 2019 shortlist released »
The finalists for the third annual Credit & Collections Technology Awards, the UK’s celebration of tech innovators in...
30 July 2019
Podcast: Technology and culture at the UKCCC »
CSA Head of Sales Mark Buckley was a recent guest on ieDigital 's The Shape of Money podcast to discuss some of the topic...
24 June 2019
IIC Assessment 2018 - member feedback »
In June 2018 we undertook an Investor in Customers (IIC) Assessment to help us better understand member perceptions of t...

Blogs
10 September 2019   (0 Comments - view/add)
04 September 2019   (0 Comments - view/add)
28 August 2019   (0 Comments - view/add)
SEO for good: Why the debt sector needs to get better at ‘hacking’ humans online »
Lexi Mills is CEO of Shift6 Global; an international digital growth consultancy, and President of The Future of Search Fou...
12 August 2019   (0 Comments - view/add)
Long-term quality over short-term quantity »
Henry Aitchison, Head of Policy at CSA, talks debt advice funding and CSA Member contributions....
08 August 2019   (0 Comments - view/add)
How the debt collection sector is taking the ‘fear’ out of financial difficulty »
Helen Gill is Founding Director at Engage Comms Ltd ....

Compliance Roundups
17 hours ago
Compliance Roundup - 15 October 2019 »
Final CSA events of 2019 available to book Government encourages firms to use Brexit online toolkit FCA publishes...
08 October 2019
Compliance Roundup - 8 October 2019 »
In this issue - click to view: Final CSA events of 2019 available to book CSA Supplier webinars: Customer Experie...
03 October 2019
Compliance Roundup - 3 October 2019 »
In this issue - click to view: Final CSA events of 2019 available to book CSA Supplier webinars: Customer Experie...
26 September 2019
Compliance Roundup - 26 September 2019 »
In this issue - click to view: Final CSA events of 2019 available to book CIVEA releases new civil enforcement co...
19 September 2019
Compliance Roundup - 19 September 2019 »
In this issue - click to view Brexit: Government shares guidance to help prepare firms and announces series of ‘Busin...

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Credit Services Association Limited 
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CSA (Services) Ltd
Registered in England and Wales No. 05055685

Registered address:
2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle upon Tyne, NE13 9BA