We appreciate that when contacting the CSA, you have done so with a reason that is important to you and we are here to help and assist as much as we can. We cannot always address issues immediately, but if we can resolve a problem we will endeavour to do so. However, we believe our people staff have a right to work in a safe and non-threatening environment, and to be treated with dignity and respect.  We will not tolerate abusive or aggressive behaviour towards staff, verbal or otherwise. Our company has an Unacceptable Behaviour & Aggression Policy which does not tolerate certain behaviours, including:

• Verbal abuse, threats, swearing, personal abuse directed at staff or offensive remarks
• Acts of written or verbal abuse including of a discriminatory, intimidatory or threatening nature
• Language or behaviour which is considered to be sexual harassment
• Unsubstantiated, vexatious or defamatory allegations about our employees

Our policy is to document all instances of abuse and record this and make available such records to relevant authorities or as evidence in court. Continuing abuse or aggressive behaviour could result in your call or correspondence being terminated, and you may be blocked from further communication.