Level 4 Regulatory Compliance Officer - Credit Services Association

Level 4 Regulatory Compliance Officer Apprenticeship

Duration: 16 months (14 months learning delivery, plus 2 months for End Point Assessment).

Qualification: Level 4 Apprenticeship – Foundation degree equivalent, suitable for those with Level 2/GCSE Maths and English (however these qualifications can be delivered alongside the apprenticeship if required.)

Funding: We will work with you to maximise Apprenticeship Levy funds (which are available to both Levy paying and non-Levy paying organisations) and access any other support or incentives that are available to fund the programme.

CSA blended learning delivery: Flexible combination of group workshops, e-learning, structured workplace learning, tutorials, and mini projects – can be fully integrated with wider internal training and organisational needs.

Level 4 RCO brochure

Read Defra APHA case study

Read Walsall Council case study

Credit Services Association (CSA) is the only UK trade body for the collections and debt purchase industry and an Approved Apprenticeship Training Provider. Our Code of Practice is the benchmark for industry best practice and we work closely with the Financial Conduct Authority and other regulators to ensure that it guarantees the highest compliance standards. Find out more about us and the full range of apprenticeship standards we offer here.

Well designed and enforced regulation plays a vital role in improving the way markets work for the benefit of business, employees, and citizens, supporting sustainable growth, trade and investment and improved social and environmental outcomes. Regulatory compliance can be both complex and costly. To help to mitigate this, we draw on our industry expertise in a heavily regulated, compliance-driven sector to offer the Apprenticeship Levy funded Level 4 Regulatory Compliance Officer Apprenticeship Standard to employers across a range of sectors from financial services firms to Local Authorities, looking for a cost effective way to up-skill or re-skill new or existing employees on a successful career pathway in this business-critical area.

The programme is designed to take learners from a standing start to a highly skilled professional who will add real value to your organisation/team and help to demonstrate compliance competence. It develops the knowledge, skills, and behaviours needed to perform, monitor, and support key regulatory compliance activities within public and private sector organisations including:

Assessing the extent to which a business meets the requirements of the law and/or relevant audit standards.
Working with businesses to help them comply with relevant legislation in their sector and/or meet the requirements of private standards e.g.
International Organisation for Standardisations (ISO).
Providing information, guidance and advice to businesses on how to comply with legislation or meet audit requirements in their sectors.
Collecting and analysing business data to build a picture of business compliance.
Conducting risk assessments and highlighting hazards which may result in non compliance by the business.
Auditing and monitoring business compliance in relation to the regulations which apply to a specific sector.
Writing reports following inspections or audits.
Liaising with businesses/regulators to resolve any issues of non-compliance.
Managing relationships with businesses and providing customer service.
Dealing with complaints from consumers and other businesses and investigating them.

Our expert team of account managers and tutors guide learners and their line managers/mentors through the apprenticeship from enrolment through to the independent End Point Assessment. Following initial learning assessments, we tailor the programme to individual learners needs.

Our experience in delivering the Level 4 Regulatory Compliance Officer Apprenticeship ranges from working with several high profile private sector employers to boost their compliance competence, to helping Government departments and Local Authorities develop new capability and talent by upskilling apprentices to fill essential roles in areas such as Coronavirus support, environmental health, and EU Exit regulatory services.

In 2021, Laura Elliott, an apprentice regulatory compliance officer at Northumberland County Council, gained a merit in the End Point Assessment of the CSA Level 4 Regulatory Compliance Officer Apprenticeship before winning in the ‘Advanced’ category at the Council’s Apprentice of the Year Awards. Her mentor Laura Southwell, a Trading Standards Officer, who also won an award for mentoring the apprenticeship, said: “I want to convey my sincere thanks to the CSA apprenticeships team for their hard work and support in encouraging Laura to reach her potential through the apprenticeship process. It has been a pleasure to work with them as part of her learning journey.”