Level 3 Debt Adviser - Credit Services Association

Level 3 Debt Adviser Apprenticeship

Duration: 18 months (14 months for learning delivery plus 4 months for End Point Assessment).

Qualification: Level 3 Apprenticeship (A Level equivalent, suitable for those with Level 2/five GCSEs).

Funding: We will work with you to maximise Apprenticeship Levy funds (which are available to both Levy paying and non-Levy paying organisations) and access any other support or incentives that are available to fund the programme.

CSA blended learning delivery: Flexible combination of group workshops, e-learning, structured workplace learning, tutorials, and mini projects – can be fully integrated with wider internal training and organisational needs.

Level 3 Debt Advisor Apprenticeship brochure

As the only national trade association in the UK for organisations active in the debt collection and debt purchase industry with a history dating back to 1906 and an industry-leading Code of Practice designed to uphold the highest standards, we have unrivalled knowledge and experience of the credit management and debt collection function. At any one time, our members hold up to £60bn for collection, returning nearly £4bn in collections to the UK economy per annum. Find out more about us and the full range of apprenticeship standards we offer here.

The role of debt advisers, working in organisations from Local Authorities and government agencies to charities and commercial companies, is to support customers in financial difficulty by assessing their circumstances and providing suitable advice to best manage their debts. Such support is often provided against a challenging back-drop, involving multi-complex vulnerabilities and stigma around talking about personal finances.

The Apprenticeship Levy funded Level 3 Debt Adviser Apprenticeship Standard is a first-of-its-kind cross-sector qualification. It provides a cost effective way for public, third, and private sector organisations to up-skill or re-skill new or existing employees from a standing start on a successful career pathway in this vital area.

The programme equips those working in this compliance-led role with the knowledge, skills, and behaviours needed to deliver high quality advice in line with Financial Conduct Authority and other regulatory rules, guidance and principles.

As a not-for-profit trade association with social aims, we are committed to ensuring that the apprenticeship enables an increase in the capacity and quality of debt advice in the UK, especially in response to the economic impact of Covid-19.

Our expert team of account managers and tutors guide learners and their line managers/mentors through the apprenticeship from enrolment through to the independent End Point Assessment. Following initial learning assessments, we tailor the programme to individual learner’s needs.