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Tackling the engagement gap: Addressing the reluctance of consumers to discuss debt
Modernising consumer protection report

Tackling the engagement gap: Addressing the reluctance of consumers to discuss debt

September 2024

This report from the Credit Services Association addresses the public perception of debt enforcement and how they are at odds with reality, with anxieties about talking to a debt collector about arrears out of line with the likelihood of enforcement proceedings.


View the report

 

Press release

 

Back to CSA reports

Report introduction

CSA CEO Chris Leslie introduces the Tackling the Engagement Gap report.

Credit Services Association,
2 Esh Plaza, Sir Bobby Robson Way,
Great Park, Newcastle upon Tyne,
NE13 9BA Map

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T: 0191 217 0775

E: info@csa-uk.com

Credit Services Association Limited 
Registered in England and Wales No. 00089614

CSA (Services) Ltd
Registered in England and Wales No. 05055685

Registered address:
2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle upon Tyne, NE13 9BA