A new report from the Credit Services Association is calling on the Government and Information Commissioner to turn the tables on online ‘influencers’ who give inaccurate advice to unsuspecting consumers, including those already facing significant problem debt. The new report has found that one of the biggest issues facing these consumers is searching online for trustworthy help and understanding what steps to take to resolve their situation. 

The report – Misinformation: Addressing and preventing consumer harm – recommends Ministers strengthen existing Online Safety Act protections against inaccurate and potentially financially harmful online advice, and is calling for a unified, cross sector response involving regulators, government bodies and consumer organisations to agree on interventions that would support consumers in debt to get accurate information and guidance online. 

View the paper

View the press release

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