CSA launches new learning website

The Credit Services Association (CSA) has launched a new standalone website to specifically promote its training and apprenticeship services. The CSA LEARNING website aims to educate visitors on how working with CSA can help you to “reduce churn, unlock capability and build capacity” through its training products and specialist apprenticeships standards.

In addition to being the industry trade body for the debt collection and purchase industry, the CSA is an award-winning learning & development specialist and an approved apprenticeship training provider, having recently received the highly sought-after Ofsted Good rating in 2022. It supports its member firms, and employers in wider sectors, to train, improve and assess their workforces in the specialist areas of credit, collections, compliance, counter-fraud, trading standards and debt advice.

Fiona Macaskill, Director of Learning and Development at the CSA commented on the recent launch: “The new website helps firms to see clearly the professionalism and expertise of the learning and development (L&D) side of the CSA. Our aim with CSA LEARNING has always been to ensure that professionals working in our industry and related sectors, have access to the best quality, up-to-the-minute training and development opportunities.”

Colleen Peel, Head of Marketing commented: “Launching a new CSA LEARNING website gives the L&D side of the organisation the space it deserves to promote its portfolio of services to helps firms develop their workforce. This new website will be an important tool in our continuing work towards championing collections and debt purchase as a highly regarded profession that offers attractive and rewarding career opportunities for all.”

Colleen goes on to say: “Thank you to everyone who helped with the project, including so many of our learners who agreed to share their experiences with us including the benefits working with CSA has brought them both personally and across their organisations.”

You can visit the new CSA LEARNING website here.

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Notes for Editors:

• The Credit Services Association (CSA) is the only National Trade Association in the UK for organisations active in the debt collection and debt purchase industry. The Association, which has a history dating back to 1906, has over 300 member companies which represent 90% of the industry, and employ 11,000 people. At any one time its members hold up to £60 billion for collection, returning nearly £4 billion in collections to the UK economy per annum. As the voice of the collections industry, our vision is to build confidence in debt collection by making the entire process clear, easy to understand and less stressful for all those involved. Further information on the CSA can be found at www.csa-uk.com. 
• CSA Apprenticeships are provided by CSA (Services) Ltd as a subsidiary of the Credit Services Association (CSA).
• For more information contact CSA Head of Marketing Colleen Peel on 0191 217 0775 or email colleen.peel@csa-uk.com.