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News & blogs
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Read the latest news, press releases, blogs from the CSA below.

An archive of the CSA weekly Compliance Roundup updates (members only) can be viewed here.

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Press releases
25 November 2019   (0 Comments - view/add)
CSA Launches New People Development Conference for 2020 National Apprenticeship Week »
The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, is launching a new...
12 November 2019   (0 Comments - view/add)
CSA recognised for providing ‘outstanding’ experience to its Members by Investor in Customers »
The Credit Services Association, the voice of the UK debt collection and debt purchase sectors, has maintained its Silver...
17 October 2019
CSA wins Excellence in Training Award for String of Learning and Development Achievements »
The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, has won the Excellen...
30 September 2019
Major new campaign to help people struggling with debt »
The trade body representing the debt collection industry has launched #heretohelp , a campaign designed to encourage cust...
30 September 2019
CSA appoints new Director of Finance and Operations »
The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase industries, has appointed Pet...
18 September 2019
CSA celebrates first batch of successful apprentices »
Following months of hard work, the first apprentices undertaking their training on Apprenticeship Standards delivered...
16 September 2019   (0 Comments - view/add)
CSA presents #heretohelp campaign »
In a unique communications campaign, the Credit Services Association (CSA) is building confidence in the debt collection s...
19 August 2019   (0 Comments - view/add)
Ofsted report shows Credit Services Association on right track for apprenticeships excellence »
The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, has successfully pas...
14 August 2019   (0 Comments - view/add)
UKCCCC full programme now released with emphasis on Professional Development »
  The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, has final...
25 July 2019
Increase in entry levels for industry technology awards at UKCCC »
A record number of entries have been reported for this year’s Credit and Collections Technology Awards , devised by Credi...
12 July 2019
Peter Wallwork elected to MALG board »
Peter Wallwork, Chief Executive of the Credit Services Association (CSA), has been appointed to the Board of the Money Ad...
10 July 2019
Trade body for debt collection industry wins Skills Development Award at Best Practice Awards »
The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase industry, has been recognised...
19 June 2019
Government's 60-day breathing space welcomed by Credit Services Association »
Peter Wallwork, Chief Executive of the Credit Services Association (CSA), welcomes the announcement by Government to intro...
04 June 2019   (0 Comments - view/add)
Trade Body’s ‘dismay’ at announcement on future funding of debt advice »
A leading trade association has expressed dismay at suggestions that seemingly only the Financial Services community shoul...
23 May 2019
Credit Services Association shortlisted for Best Practice Award in Skills Development »
The Credit Services Association (CSA) has been shortlisted by the Trade Association Forum (TAF) in its Best Practice Aw...
07 May 2019   (0 Comments - view/add)
Government committed to improving debt collection practices »
Comment from Peter Wallwork, Chief Executive of the Credit Services Association (CSA), in response to recent Cabinet Offic...
01 May 2019
Trade association for the debt collection industry launches new website for its annual conference »
The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, has launched a new...
18 April 2019
Collections industry calls for greater transparency on funding of debt advice »
CSA wants greater clarity on the ‘money merry-go-round’ of debt advice Trade Association is ready to work closely w...
27 March 2019
The money merry-go-round of debt advice »
Authors: Peter Wallwork, CEO Credit Services Association (CSA) and Henry Aitchison, Head of Policy. Few, if any of us,...
20 March 2019
CSA appoints new Complaint and Compliance Administrator »
The Credit Services Association (CSA), the voice of the UK debt collection and purchase industries, has appointed Chris Ga...
21 February 2019
CSA L&D Head shortlisted for prestigious award for leading learning transformation »
Fiona Macaskill, Head of Learning and Development at the Credit Services Association (CSA), the voice of the UK debt colle...
20 February 2019
CSA welcomes BMA pledge to stop charging for DMHEF »
Statement from Peter Wallwork, Chief Executive of the Credit Services Association (CSA), in response to today’s news from...
18 February 2019
CSA partnership to host the Credit & Collections Technology Awards as conference moves to Newcastle »
The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, is once again hostin...
18 February 2019
Debt collection the only credit activity to see a fall in complaints »
The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sector, has reacted with disa...
08 February 2019
CSA responds to recent FOS media coverage »
Recent media reports using figures from the Financial Ombudsman Service (FOS) fail to mention that the total number of com...
08 February 2019
CSA further strengthens Board with four new appointments »
The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, has further strength...
17 January 2019
CSA appoints new Head of Policy »
The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase industries, has appointed Hen...
20 November 2018
Debt Buyers show commitment to voluntary fairshare funding of debt advice to the tune of £25.5mil. »
Debt buyers contribute half of the entire amount paid by financial services firms Fragmented debt advice sector needs...
16 November 2018
CSA appoints new Senior Learning & Development Consultant »
The Credit Services Association (CSA), the voice of the UK debt collection and purchase industry, has appointed Zoe Dellow...
16 November 2018
Filling the Compliance Gap »
Well-designed and properly-enforced regulation plays a vital role in improving the way markets work for the benefit of bus...
19 September 2018
CSA hails success of UKCCC »
The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, has hailed the succe...
05 September 2018
CSA announces stellar entertainment line-up for UKCCC »
The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, has confirmed Matt F...
20 August 2018
CSA recognised for ‘outstanding’ levels of customer service by the IIC »
The Credit Services Association, the voice of the UK debt collection and debt purchase sectors, has registered ‘outstandin...
14 August 2018
Record entry levels for industry technology awards at UKCCC »
A record number of entries have been reported for the Credit and Collections Technology Awards, devised by Credit Connect...
23 July 2018
CSA nominated as Best Overall Association in The Association Excellence Awards 2018 »
The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, has been shortlisted...

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Credit Services Association,
2 Esh Plaza, Sir Bobby Robson Way,
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NE13 9BA Map

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Credit Services Association Limited 
Registered in England and Wales No. 00089614

CSA (Services) Ltd
Registered in England and Wales No. 05055685

Registered address:
2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle upon Tyne, NE13 9BA