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News & blogs: Press releases

CSA L&D Head shortlisted for prestigious award for leading learning transformation

21 February 2019  

Fiona Macaskill, Head of Learning and Development at the Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, has been shortlisted for a Women in Credit Award for leading the ‘Transformation of the Year’.

Nominated for leading the CSA into becoming an Apprenticeships Main Provider on the Register of Apprenticeship Training Providers (RoATP), Fiona was responsible for designing new apprenticeship standards for Financial Services and Regulatory Compliance, as well as a standard that specifically addresses the needs of the debt collection/debt purchase industry.

She has dedicated the last 24 months to raising the profile and reach of the CSA by extending its role as an approved Apprenticeship training provider beyond its own membership into providing collections and compliance and risk apprenticeship to the wider financial services community. It has also reached various regulatory and governmental bodies including The Bank of England, BEIS, and multiple Local authorities.

“Fiona has been integral to this achievement,” says John Ricketts, President of the CSA, “as well as developing strong partnerships with a range of Professional Bodies including the Chartered Institute of Credit Management, the International Compliance Association and the Chartered Trading Standards Institute.

“She has helped increase the L&D team’s financial contribution to the Association – revenues that have gone to developing further products and services without a significant uplift in membership fees. The CSA now has a growing reputation as the ‘go to’ training provider in Compliance and Risk and Credit Control and Collections, and we are delighted that Fiona’s contribution has been recognised with this nomination.”

As well as Apprenticeships, Fiona has transformed the CSA’s learning and development offering, revamping and revising its Level 2 and Level 5 qualifications and its Level 3 Diploma. More than 500 learners have completed their qualifications under Fiona’s watch. She has also revised the CSA’s benchmark individual qualification – the Collector Accreditation Initiative (CAI) – with a new bank of questions that continue to be updated to ensure they are relevant to constantly changing regulation. There are now more than 6,000 registered users.

Another innovation has been the evolution of a new e-Learning package, known as CSA Compliance Essentials. These are designed as ‘bite size’ chunks of e-Learning with key compliance changes and highlights being delivered to the learner’s desktop each month saving them time having to complete the research themselves.

The Awards, which form part of Credit Week, will be announced on the evening of March 21, 2019.


Credit Services Association,
2 Esh Plaza, Sir Bobby Robson Way,
Great Park, Newcastle upon Tyne,
NE13 9BA Map

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T: 0191 217 0775

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Credit Services Association Limited 
Registered in England and Wales No. 00089614

CSA (Services) Ltd
Registered in England and Wales No. 05055685

Registered address:
2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle upon Tyne, NE13 9BA