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CSA Learning & Development Conference


Date: Tuesday 4 February 2020

Venue: Cloth Hall Court Map

Location: Leeds

Book online

Booking form



As part of National Apprenticeship Week 2020, the CSA will be hosting its first Learning and Development Conference on 4 February 2020 and bookings are now open.

The theme of National Apprenticeship Week 2020 is 'Look Beyond' - calling on young people to look beyond traditional routes into employment and explore the diversity of career options and industries now available to them through apprenticeships. Watch Phoebe in our video below talk about her experiences since taking on a CSA apprenticeship. The video also shows the CSA’s commitment to young learners and their professional development journeys and we look forward to welcoming them along to this new industry event next year. 

To be held at Cloth Hall Court in Leeds, the event will focus on championing people development and promoting collections as a credible career path in Financial Services. As an award-winning provider of professional qualifications and apprenticeships we want to host a new event which will enhance the reputation of the industry by promoting its commitment to well trained and skilled people.

The event will serve a diverse range of job roles across (and outside of) the sector attracting in-house collection teams, Senior Managers and L&D professionals/Training Managers. Attending will assist in helping delegates gain further knowledge and insight on industry-related qualifications, developments and changes.  

The programme will offer a host of expert speakers across a number of disciplines to help attendees upskill and develop further in their roles.


Book now

Booking form

Event format

The conference will feature three streams throughout the day:

  • Leadership & Culture
  • Apprenticeship & Professional Development
  • Wellbeing & Mental Health in the Workplace



The venue

Well Met Court
Cloth Hall Court
Quebec Street


Travel information


Registration is now open for the event - you can book online via the link below.

Book now

Booking form

Sponsorship opportunities

Sponsorship opportunities are also available for this event, contact us to learn more.

T: 0191 217 3073

Credit Services Association,
2 Esh Plaza, Sir Bobby Robson Way,
Great Park, Newcastle upon Tyne,
NE13 9BA Map

fenca iic cyber

T: 0191 217 0775


Credit Services Association Limited 
Registered in England and Wales No. 00089614

CSA (Services) Ltd
Registered in England and Wales No. 05055685

Registered address:
2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle upon Tyne, NE13 9BA