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Adare SEC LtdAdare SEC provides technology-led, outbound and inbound essential communication solutions to private and public sector clients who need to control the cost, quality and efficiency of their electrical and printed communications. 01484 863 411 
ArumArum is the only truly independent company offering services across the credit management lifecycle. We have over 20 years’ experience helping our clients achieve their strategic objectives by improving their regulatory, credit risk and portfolio performance, whilst maximising returns on their technology investments. We provide a blend of professional services, consulting and unrivalled knowledge of the collections & recoveries software landscape, including benchmarking analysis across 30+ system vendors. Our team includes highly experienced operational and program directors, project delivery leads and implementation experts, the majority of whom started their careers within the financial services sector working for major banks and software houses, with a passion for sharing their knowledge and expertise. 0800 689 5056  CloverClover’s payment processing solutions allows businesses to accept credit cards, EMV chip and contactless payments from customers, safely and securely. 01785 240 680
CCS LtdComplete Communication Solutions Ltd (CCS) is an award-winning communications business specialising in digital contact solutions. Our services are accessed online (SaaS) without the need for our clients to purchase or host software and there are no set up cost or monthly hosting fees as the majority of our services are “pay per send”. We offer a variety of innovative ways in which to engage with your customer including digital secure letters, SMS messaging, email distribution, number validation, digital appointments and a truly multi-channel two-way messaging platform with chatbot. This omni-channel portal allows you to engage customers on your website, via SMS, email, or any form of social-media messaging. 01785 240 680 
Data on DemandWe provide data and insights to companies that service people, helping them to better understand and improve engagement with consumers. Our unique, alternative data sources help our clients to achieve more successful outcomes across the full consumer lifecycle. We support customers with Onboarding, Identification & Verification, Risk & Vulnerability Assessment, Customer Management and Collections & Recoveries. 07842 878 758 
EsendexThe scale and speed of new and innovative technology being adopted by your end-users is staggering. Keeping ahead of the digital curve and cultural shift, as well as consumer expectations, is a mammoth task, yet it's one that Esendex specialises in. We are proud to be one of the forerunners in introducing new ways of communicating with your customer base – taking the friction out of doing business, and balancing this with your internal cost to service accounts. The results are a fantastic blend of new feature-rich channels that allow your customers to feel empowered to manage and cure their own accounts while ensuring you retain control of the contact strategies used. 07581 302 301 
FathomFathom provides innovative mission critical software solutions to a broad range of businesses. Industry sectors include the credit services industry, law firms, central and local government, insurance and the healthcare, to name a few. Powerful and flexible facilities enable configuration of the entire lifecycle of your account receivables and provides your customers with a seamless and compliant journey from account management to financial hardship. Fathom prides itself on providing exemplary support services to its customers as well as providing users with a friendly experience. Fathom’s CaseflowFusion® system integrates with numerous technologies including Diallers, SMS, Automated Email, all Microsoft products including SQL and Reporting Services, Direct Debit, Money Claims Online, Mailhouse, Payment Service providers and Credit Reference Agencies. Fathom also provides migration and interfacing services to other systems. Highly scalable and modular by design, the system can grow with your business. With market leading feature content and functionality already in place, fast return on investment is guaranteed. All Fathom systems come with a variety of deployment options, whether you require an in-house or a hosted solution. Modular pricing together with a range of finance options means there is a Fathom solution for most requirements and budgets. 01189 750044 
PaypointPayPoint are pioneering new ways of using digital payments so organisations can seamlessly and effectively serve their customers. Our omnichannel solution – MultiPay – is an integrated solution offering a full suite of digital payments. It enables transactions online and through smartphone apps and text messages, as well as over the counter, over the phone and via interactive voice response (IVR) systems. It also supports a full range of Direct Debit options, including scheduling collections. MultiPay customers benefit from real-time visibility of all payments received, through one easy-to-use portal that is fully PCI compliant, and allows visibility of all payment channels - including cash. The platform is used by over a growing number of organisations across the UK, including many housing associations, local government authorities and utility providers. MultiPay offers cost-effective and simple digital transformation, customer journey improvements and useful self-serve tools that make technology shoulder the burden of time-consuming admin tasks to free up resources for more value-added tasks. 
TransUnionTrust Payments is a global unified payments group for global pay-in, pay-out and customer journey technologies. Our mission is to help travel businesses to optimise their sales and customer experience through facilitating speedy and seamless payments. We take a bespoke, personalised approach to every customer offering 24/7 customer support and an incredible 99.99% uptime for the last 20 years. If you are facing challenges with your payment services, or would like to review your options, we would love to hear from you. 
Trust PaymentsTrust Payments is a global unified payments group for global pay-in, pay-out and customer journey technologies. Our mission is to help travel businesses to optimise their sales and customer experience through facilitating speedy and seamless payments. We take a bespoke, personalised approach to every customer offering 24/7 customer support and an incredible 99.99% uptime for the last 20 years. If you are facing challenges with your payment services, or would like to review your options, we would love to hear from you. 0771 858 3286 
UK GlobalUKGlobal is proud to be the recognised insurance broker for Members of the Credit Services Association, providing professional, independent advice. Our technically precise approach to constructing an insurance programme, combined with our strategic procurement of insurance, means that we can often establish a more appropriate insurance programme for your business, at a reduced cost. 0161 200 1832 
WorksmartWorksmart have built their reputation by supporting the UK’s leading financial service businesses through the challenges of regulatory compliance. From Training & Competence to Quality Assurance, SM&CR to Complaints Management we enable smarter business responses. Whether we are working with an SME or a large corporation, our software creates commercial improvements that also meet the demands of regulatory change. Worksmart products are simple to configure, easy to implement and will help streamline your business processes. 01908 613 613 |
Credit Services Association,
2 Esh Plaza, Sir Bobby Robson Way,
Great Park, Newcastle upon Tyne,
NE13 9BA Map
T: 0191 217 0775
Credit Services Association Limited
Registered in England and Wales No. 00089614
CSA (Services) Ltd
Registered in England and Wales No. 05055685
Registered address:
2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle upon Tyne, NE13 9BA
