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CSA Learning & Development Conference - agenda

Full speaker bios can be viewed here.

A downloadable version of the agenda can be accessed here.


09.45 - 09.50

Welcome address

plenary

Herringbone Suite
Fiona Macaskill, Head of Learning & Development (CSA)


09.50 - 10.30

Keynote

plenary

Herringbone Suite
Brad Burton (motivational speaker)


10.30 - 11.00

The apprenticeship reforms a success or failure? Reviewing progress and exploring the risks, challenges and opportunities.

plenary

Herringbone Suite
Simon Ashworth, Chief Policy Officer (AELP)


11.00 - 11.30

Morning break

plenary

Merchants Hall


11.30 - 12.00

Breakout sessions


Apprenticeship levy support services for businesses

plenary

Wool Room
Ian Higginbottom & Mo Mayat (Education & Skills Funding Agency) / Catherine Lunn (West Yorkshire Combined Authority)


SM&CR leadership and culture

plenary

Tweed Suite
Denise Crossley, CEO (Lantern) & CSA Board Director


Stress resilience and mindfulness for learners

plenary

Denim Room
Kathy Heath, Director (Gen.Healthy Minds Ltd)


12.00 - 12.30

Breakout sessions


Making the levy work to create jobs and upskill businesses

plenary

Wool Room
Samantha Cooke, Learning & Development Manager (BW Legal) / Zoe Dellow, Senior Learning & Development Consultant (Credit Services Association)



Positive psychology of leadership

plenary

Tweed Suite
Beth Orford, Head of People (Efficient Frontiers International)


Positive absence management

plenary

Denim Room
Daniel Windsor, Business Software Manager (Bright HR)


12.30 - 13.00

Breakout sessions


Professional qualifications for the debt collection sector

plenary

Wool Room
Michael Nicholls, Relationship Director (London Institute of Banking and Finance)


Using leadership and management apprenticeships for rapid business growth

plenary

Tweed Suite
Deborah Cooper, People Director (Marston Holdings)


3 out of 4 people are stressed at work

plenary

Denim Room
Danielle Bacon, Director of People and Business Services (Investors in People)


13.00 - 13.45

Lunch

lunch

Merchants Hall

13.45 - 14.15

Breakout sessions - Q&A sessions

Successful and effective deployment of apprenticeships

plenary

Wool Room
Emma Blackburn (Booking.com) / Stephen Johnson-Ramsey (Aioi Nissay Dowa Europe)


Don't underestimate the importance of HR

plenary

Tweed Suite
Sarah Jackman, Counsel (Dentons)


How to embed behavioural change to enhance wellbeing

plenary

Denim Room
Beth Orford (Efficient Frontiers International) / Steve Penney (Marston Holdings Ltd) / Kathy Heath (Gen.Healthy Minds Ltd)


14.15 - 15.00

Optimising your brain to make you think better

plenary

Herringbone Suite
John Sunderland-Wright, Owner (Ultima Performance Ltd)


15.00 - 16.30

Graduation ceremony and drinks reception

plenary

Herringbone Suite

Credit Services Association,
2 Esh Plaza, Sir Bobby Robson Way,
Great Park, Newcastle upon Tyne,
NE13 9BA Map

fenca iic cyber
ppc

T: 0191 217 0775

E: info@csa-uk.com

Credit Services Association Limited 
Registered in England and Wales No. 00089614

CSA (Services) Ltd
Registered in England and Wales No. 05055685

Registered address:
2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle upon Tyne, NE13 9BA