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Apprenticeship testimonials & case studies

Apprenticeship case studies

Employer testimonials

"The apprentices have found the course really beneficial so far and it has really helped them to consolidate their current levels of knowledge. The course has been really well organised and CSA have responded quickly to any feedback.  Overall, we would recommend this apprenticeship."

- Charlotte Edwards (Thurrock Council)


"We now have 4 Level 4 Regulatory Compliance Officer (RCO) apprentices working in East Sussex, the first two of which were on the first ever RCO course with the CSA. I have been pleased with the support my candidates have been provided with and am looking forward to further developing them based on some sound learning through the apprenticeship scheme."

- Richard Strawson, Team Manager (East Sussex Trading Standards)


Apprentice testimonials

 "I learnt a lot from completing my Level 3 Advanced Credit Control Specialist Collections and have found it very useful. It was a lot of studying whilst also working full time, but passing the qualification made it all worthwhile. I had a lot of support from my tutor at the CSA and she was always contactable even on weekends and bank holidays. I found that she was very willing to help me when I was unsure of things and would spend the time making sure I understood relevant topics."

- Katherine Harris (HFS)


“As a "mature" learner I was nervous about undertaking a Level 3 Apprenticeship programme, however after my first Workshop with Barbara Stephenson my outlook was one of excitement and anticipation. The nerves soon went as Barbara explained the process, learning outcomes and how I would reach the end goal of obtaining my qualifications both as a Level 3 Compliance Risk Officer and also the ICA International Advanced Certificate in Regulatory Compliance.

As my journey has gone on, I find myself excited about attending Workshops and the virtual classrooms that we attend to embed what we have been learning. I am already using my new-found knowledge and skills in my current role as Compliance Team Leader within the department and business as a whole. My confidence has grown significantly, and I have been proactive in seeking out opportunities within the business to provide evidence for my portfolio to show that I have achieved the learning outcomes expected. 

My experience so far has been amazing, and I am looking forward to the end result and showing that mature learners do have the ability to learn and achieve excellence with the help and support of fantastic tutors. I would recommend the Apprenticeship to anybody who is looking to further their career within Risk & Compliance. 

An all-round amazing journey!"

- Sharon Jamieson, Compliance Assurance Team Leader (Sofology)


"The Apprenticeship enabled me to better my knowledge about the financial industry and compliance as an area. The course delved into many areas with the industry and compliance and therefore further my knowledge and skills. It also enabled me to network with individuals in similar roles to myself and also within the wider industry. 

The knowledge and skills I gained have helped me in my current role, as I now feel more confident in the work I produce and feel like I am more likely to speak up in situations were I would not have before.

Whilst on the Apprenticeship, I was fully supported by my tutor who I could contact at any stage for help or guidance. She also mentored me through the end point assessment so I was not nervous and was as prepared as possible. I can not thank my tutor enough. 

Anybody deliberating whether to start an Apprenticeship, my advice would be to go for it. It is flexible around your workload, you are supported from start to finish and you gain so much knowledge and confidence throughout."

- Stephanie Moss (H&T Group)


"My experience so far as an apprentice working towards the Level 4 Regulatory Compliance Officer, has been fantastic. I love the way the learning is conducted, through use of OneFile to upload work and attending the workshops to both learn and receive work to complete.

The tutors are knowledgeable and explain everything in plain English. They are always on hand to provide support, and nothing is too much trouble. Feedback on work is constructive and consistent.

I have attended two CSA events one in Newcastle in September last year and one recently in Leeds. Both of which have been really well organised and content rich. They have provided the opportunity for me to learn more about CSA as a company and also to share experiences with other apprentices.

I cannot speak highly enough of all the CSA Staff and I would without doubt recommend them to anyone as a Learning provider."

- Adam Heavisides, Senior Enforcement Officer (Doncaster Council)


"I think the first thing that comes to mind is how good the tutors have been in terms of support us and understanding our work. We were involved in the floods in November quite heavily so Harvey really worked with us to fit this in to the Apprenticeship whilst understanding we were falling a little bit behind with the work.

There’s always support and honest feedback in the work that we do and the assignments are always adapted to our job roles which is really useful.

Overall, I am really enjoying the apprenticeship."

- Sean Looker, Enforcement Officer (Doncaster Council)


"Firstly I think Barbara is an absolute credit to the CSA, she has done absolutely everything throughout the support of our apprenticeship. I have really enjoyed learning more and am looking forward to applying what I have learnt into my daily role as Compliance Assistant.

I really enjoy the bi-monthly meetings in Leeds and it was good to get together with a group so we can all compare what we do and how we apply different aspects of our role to the course. I struggled at first as I am not FCA regulated, but instead the HMRC so it was nice to hear more about the FCA and the way of doing things. Barbara always went above and beyond when she was thinking of examples to support my learning.

The professional qualification was great with the ICA and again the learning with them was brilliant."

- Bryony Williams (Provident Group)


"My experience of the Level 4 Regulatory Compliance program has been very positive.

All of the workshops have been very informative and valuable. John Whisson has a wealth of experience to share owing to his time working for Trading Standards.

The knowledge that I have acquired on the course has helped to inform my activities at work and I am sure that it will continue to do so in the future.

All of the fellow students that I came in to contact with were lovely and there was a good atmosphere at each workshop."

- Fiona Osborne-Wheeler (Henry Schein Dental)

Credit Services Association,
2 Esh Plaza, Sir Bobby Robson Way,
Great Park, Newcastle upon Tyne,
NE13 9BA Map

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T: 0191 217 0775


Credit Services Association Limited 
Registered in England and Wales No. 00089614

CSA (Services) Ltd
Registered in England and Wales No. 05055685

Registered address:
2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle upon Tyne, NE13 9BA