CSA Apprenticeship case study: iPSL Level 4 Counter Fraud Investigator

Katrina Flunder, Learning & Engagement Partner at iPSL, said:

“With our vision to be a leading digital processing business in the UK, we have a range of challenges, not least ensuring that our colleagues across the business have up-to-the-minute skills.

“We were already engaged with the CSA on risk training so when the Counter Fraud Investigator Apprenticeship was recommended to us, it was the perfect fit. Our Senior Fraud Manager, Alan Rushforth, started the apprenticeship programme in April 2020 and has gained a huge amount of knowledge. Based on his experience of the programme, he recommended two other colleagues to join the programme to further bolster their capability.”

Alan Rushforth, Senior Fraud Manager, added:

“The programme is giving me exposure and knowledge that will help me continue to lead the function to manage the associated risks appropriately. It has given me a broader perspective on the complex regulatory environment in which we and our client banks operate, enabling us to advise and support them more effectively. It has also helped me to communicate key compliance processes and systems internally by understanding the bigger picture of the legal framework.

“As a senior member of the team, I am responsible for managing my own time to ensure that the apprenticeship integrates well with my day job and I’ve already been able to apply what I’m learning. I will now be able to support other team members when they come to do it, sharing my learnings and experience with them. The programme will give them the opportunity to learn, grow, and take on more complex tasks.

“Through the apprenticeship cohort and CSA team I’ve also benefited from access to industry forums where I have been able to gain best practice insight from people working in wider sectors such as insurance and fraud prevention.”

CSA Apprenticeships

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