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News & blogs
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Read the latest news, press releases, blogs from the CSA below.


Covid-19 - Member Information


An archive of the CSA weekly Compliance Roundup updates (members only) can be viewed here.

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Blogs & case studies
14 September 2020   (0 Comments - view/add)
Cheshire East Council looks to CSA for apprenticeship training »
As a leader in apprenticeship training programmes, Cheshire East Council has over 200 different types of apprenticeships i...
14 September 2020   (0 Comments - view/add)
CSA delivers apprenticeship training to Walsall Council »
There are few better champions of apprenticeships than Walsall Council. With some 8,000 employees, it currently has around...
10 June 2020   (0 Comments - view/add)
React, adapt and succeed »
Colleen Peel is Head of Marketing & Events at the Credit Services Association....
21 February 2020   (0 Comments - view/add)
Senior moments »
Claire Aynsley is Head of Regulatory Compliance & Standards at the CSA....
14 February 2020
People Development – a key contributor to an organisation’s performance »
Fiona Macaskill is Head of Learning & Development at the Credit Services Association....
04 February 2020   (0 Comments - view/add)
Getting set for New Conference & Graduation Ceremony »
Fiona Macaskill is Head of Learning & Development at the Credit Services Association....
10 September 2019   (0 Comments - view/add)
04 September 2019   (0 Comments - view/add)
28 August 2019   (0 Comments - view/add)
SEO for good: Why the debt sector needs to get better at ‘hacking’ humans online »
Lexi Mills is CEO of Shift6 Global; an international digital growth consultancy, and President of The Future of Search Fou...
12 August 2019   (0 Comments - view/add)
Long-term quality over short-term quantity »
Henry Aitchison, Head of Policy at CSA, talks debt advice funding and CSA Member contributions....
08 August 2019   (0 Comments - view/add)
How the debt collection sector is taking the ‘fear’ out of financial difficulty »
Helen Gill is Founding Director at Engage Comms Ltd ....
25 July 2019   (0 Comments - view/add)
Fair’s Fair: Understanding how to fine-tune government debt collection from an ‘unlikely hero’ »
Steve Coppard is Deputy Director Cross-Government Debt Policy & Strategy at the Cabinet Office....
17 July 2019   (0 Comments - view/add)
14 June 2019
Making the Levy Work – How BW Legal has used its levy to create jobs and upskill the business »
Fiona Macaskill, Head of Learning and Development, Credit Services Association (CSA)...
03 May 2019
Debt collection can and should be done responsibly »
Article from The Gazette by CSA CEO Peter Wallwork. Debts need to be collected, but the industry is not without c...
29 April 2019
Stress Awareness Month 2019: Why debt and stress should no longer go hand in hand »
Peter Wallwork, Chief Executive of the Credit Services Association (CSA)...
04 March 2019
National Apprenticeship Week: Why SMEs should embrace becoming Apprenticeship Levy payers »
Fiona Macaskill is Head of Learning & Development at the Credit Services Association. She has been shortlisted for a...
20 February 2019
Blog: The collections industry’s contribution to the UK economy »
John Ricketts is President of the Credit Services Association ....
12 November 2018
Blog: Talk Money Week 2018: Breaking the debt taboo is a long-term challenge »
Colleen Peel is Head of Marketing at the Credit Services Association, the UK trade body which represents over 300-member c...
06 September 2018
Blog: Tech and innovation in credit and collections: ‘Early adoption’ isn’t always the best approach »
Steve Preston, co-Founder of cloud-based analytics provider elanev, is an experienced credit risk and collections professi...
21 August 2018
Blog: The UK credit and collections sector in a European context »
Angela McClean (the Credit Services Association’s General Counsel) looks at Brexit implications, and Leigh Berkley (CSA Bo...
12 July 2018
Blog: GDPR in credit and collections: getting through the early stages »
Daniel Spenceley is the Credit Services Association’s Compliance Manager....
05 July 2018
Blog: Senior Managers & Certification Regime (SM&CR): HR considerations for collections firms »
UKCCC guest blog Katharine Harle is a Financial Services Regulatory Senior Associate at Dentons LLP; t...
03 May 2018
Blog: What we are doing in the debt collection sector to address gender diversity »
Colleen Peel is Head of Marketing and Events at the Credit Services Association (CSA); the UK trade body for the debt coll...
26 April 2018
Blog: Recognising excellence in collections technology »
Colin White is director of Credit Connect; a website dedicated to delivering news, insight, and reports to credit, collect...
07 March 2018
Blog: Are common myths holding back the success of the Apprenticeship Levy? »
David Sheridan is a Board Director at the Credit Services Association which is a Registered Apprenticeship Training Provid...
16 February 2018
CSA Apprenticeship Case Study: Insure The Box »
Stephen Johnson-Ramsey is Group Talent and Leadership Development Manager at Insure The Box; a company with a new approach...
31 January 2018
Blog: Innovation in short term lending and collections – why rich data is key to customer engagement »
Stuart Sykes is Director at short term lender MYJAR and debt collection agency Secure Recoveries Ltd and sits on the Board...
29 January 2018
Blog: CSA Annual Report 2017 »
John Ricketts is President of the Credit Services Association....
18 January 2018
Blog: Debt collection innovation – where do we need to be in 10 years? »
Peter Wallwork is Chief Executive of the Credit Services Association....
15 November 2017
Blog: Why employers should use the Apprenticeship Levy to upskill credit control teams »
Fiona Macaskill is the Credit Services Association’s Head of Learning & Development....
12 September 2017
Guest blog: SMCR: Risk culture, accountability, and what it will mean for higher management roles »
Dr Roger Miles researches behavioural risk and the impacts of conduct regulation. He counsels Boards on human risk factors...
07 September 2017
Guest blog: Customers who are thinking about suicide – what can we expect of collections? »
Chris Fitch is the Money Advice Trust's Vulnerability Lead, and a Research Fellow at Bristol University’s Personal Finance...
01 September 2017
Blog: How private sector regulatory standards can be applied to public sector collections »
Eddie Nott is a Credit Services Association (CSA) Board Director and CEO of 1st Credit which has launched a joint venture...
31 August 2017
Blog: FENCA Code of Conduct: GDPR and e-Privacy in the European collections market »
Leigh Berkley is External Affairs Director at Arrow Global, a CSA Board Director and Vice President of the Federation of E...

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Credit Services Association,
2 Esh Plaza, Sir Bobby Robson Way,
Great Park, Newcastle upon Tyne,
NE13 9BA Map

fenca iic aelp cyber

T: 0191 217 0775


Credit Services Association Limited 
Registered in England and Wales No. 00089614

CSA (Services) Ltd
Registered in England and Wales No. 05055685

Registered address:
2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle upon Tyne, NE13 9BA