News & blogs - Credit Services Association Ltd

News & blogs

Read the latest news, press releases, blogs from the CSA below.

An archive of the CSA weekly Compliance Roundup updates (members only) can be viewed here.

Filter news categories via the pull-down menu above.

Blogs & case studies
16 May 2025 Breaking the silence: Overcoming consumer reluctance in debt recovery » Daniel Spenceley - Head of Policy The r...
28 March 2025 Investing in Collections Team Training: A Critical Priority for Financial Services » Fiona Macaskill, CSA Strategic Advisor (Learning & Development)...
08 January 2025 Enhancing governance through apprenticeships: Meeting FCA’s Consumer Duty expectations » Fiona Macaskill, CSA Strategic Advisor (Learning & Development)...
01 November 2024 CSA initial readout of the Chancellor’s Budget Statement » CSA Chief Executive Chris Leslie sets out his initial reaction to the Chancellor’s Budget “In her first Budget as Labou...
08 October 2024 (0 Comments - view/add) The Skills and Growth Levy: A unique opportunity for financial services - if employers speak up » Fiona Macaskill, CSA Strategic Advisor (Learning & Development)...
09 July 2024 The case for external accreditation » Fiona Macaskill, CSA Director of Learning & Development...
04 July 2024 Priorities for the new government » Chris Leslie, Chief Executive, Credit Services Association...
04 April 2024 How apprenticeships are a win‐win for learners and employers » Chris Tynemouth, CSA Interim Head of Marketing and Events...
23 January 2024 Credit Services Association - a view from Learning and Development » Fiona Macaskill, CSA Director of Learning & Development...
27 November 2023 (0 Comments - view/add) Strategies for Employee Retention in the Credit Services and Debt Collection Industry » Guest blog by HR and Health and safety experts Croner. Croner are HR and health and safety experts...
03 November 2023 What do the public really think about the collections process? » Chris Leslie, Chief Executive, Credit Services Association...
02 October 2023 Boost recruitment, retention and development through training » Chris Tynemouth, CSA Interim Head of Marketing and Events...
31 March 2023 (0 Comments - view/add) Learning leading to promotion - the ultimate apprenticeship benefit? » Colleen Peel, Head of Marketing at the CSA speaks to CSA Senior Tutor Axel Manwaring to discuss some of the learners he ha...
27 January 2023 (0 Comments - view/add) Accessing funding to unlock vital training for staff » Building a good customer experience does not happen by accident, it happens by design. As part of our ongoing commitment t...
11 November 2022 (0 Comments - view/add) Teamwork makes the dreamwork: How CSA Apprenticeships are supporting a neurodiverse workforce » Virginie Lambertucci is a Plant Health and Seed Import Inspector at the Animal and Plant Health Agency and former CSA Appr...
04 November 2022 (0 Comments - view/add) Consumer Duty - Q&A with CSA Head of Policy » Henry Aitchison is Head of Policy at the Credit Services Association (CSA) and author of the recent CSA report assessing t...
04 November 2022 (0 Comments - view/add) ESG and sustainability in collections » Chris Leslie is CEO of Credit Services Association...
04 November 2022 (0 Comments - view/add) Collections and debt purchase heading into 2023 – state of the sector » Chris Leslie is CEO of Credit Services Association...
02 September 2022 (0 Comments - view/add) UKCCC Session: Consumer duty and frontline staff - Getting ready to support a new approach » Nic Dent is Head of Client Engagement at Worksmart...
24 August 2022 (0 Comments - view/add) Are you working in Sustainability without knowing it? We were! » Carol Ord is Sustainability Manager at Lowell...
12 August 2022 (0 Comments - view/add) Engagement and dialogue – the best choice for households facing the energy bill dilemma » Chris Leslie is CEO of Credit Services Association...
27 July 2022 (0 Comments - view/add) CSA reacts to FCA final Consumer Duty Statement » Chris Leslie is CEO of Credit Services Association...
04 July 2022 (0 Comments - view/add) Just over one week to go: Why enter the CSA Awards 2022? » Chris Leslie is CEO of Credit Services Association...
03 May 2022 (0 Comments - view/add) Is debt advice delivering value for everyone? » Henry Aitchison is Head of Policy at the Credit Services Association (CSA) and author of the recent CSA report assessing t...
21 March 2022 Why early engagement with creditors & collections agencies is the best first step to problem solving » Chris Leslie is CEO of Credit Services Association...
10 March 2022 (0 Comments - view/add) Opportunities in unexpected places: How the CSA helps organisations to attract new talent » Jamie Skiggs is Training & Compliance Administrator at the Credit Services Association...
04 March 2022 Are FOS on the right course? » Chris Leslie is CEO of Credit Services Association...
22 February 2022 Strength in numbers and overcoming the fear of 20% - A line manager’s perspective » The role of the Counter Fraud Team is critical within the insurance sector. All insurers must protect not only thems...
24 January 2022 (0 Comments - view/add) Taking the hassle out of apprenticeships and for the credit and collections sector » Fiona Macaskill, Director of Learning & Development, Credit Services Association...
13 January 2022 (0 Comments - view/add) Late payments still afflicting businesses: why debt recovery should be taken seriously » Chris Leslie is CEO of Credit Services Association...
11 November 2021 Credit & Collections Technology Think Tank reflections » Chris Leslie, Chief Executive Officer at the Credit Services Association (CSA) With a return to face-to-face netwo...
09 November 2021 CSA Apprenticeship case study: Walsall Council Level 4 Regulatory Compliance Officer » Helena Baxter, Apprenticeship Programme Lead, Walsall Council “We have 400 apprentices across the Council and work wi...
20 October 2021 Taking the hassle out of apprenticeships for the credit and collections sector » Fiona Macaskill, Director of Learning & Development, Credit Services Association...
24 September 2021 CSA Kickstart case study: Lackfords Debt Specialists » Lackfords Debt Specialists is a UK-wide debt collection and high court enforcement agency, based in Newton Abbot in South...
06 September 2021 CSA Apprenticeship case study: Lowell Level 3 Compliance Risk Officer » Credit Services Association (CSA) member company Lowell is one of Europe’s largest credit management companies with a miss...
View "All News Items" »