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News & blogs
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Read the latest news, press releases, blogs from the CSA below.

An archive of the CSA weekly Compliance Roundup updates (members only) can be viewed here.

Filter news categories via the pull-down menu above.

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Blogs
10 September 2019   (0 Comments - view/add)
04 September 2019   (0 Comments - view/add)
28 August 2019   (0 Comments - view/add)
SEO for good: Why the debt sector needs to get better at ‘hacking’ humans online »
Lexi Mills is CEO of Shift6 Global; an international digital growth consultancy, and President of The Future of Search Fou...
12 August 2019   (0 Comments - view/add)
Long-term quality over short-term quantity »
Henry Aitchison, Head of Policy at CSA, talks debt advice funding and CSA Member contributions....
08 August 2019   (0 Comments - view/add)
How the debt collection sector is taking the ‘fear’ out of financial difficulty »
Helen Gill is Founding Director at Engage Comms Ltd ....
25 July 2019   (0 Comments - view/add)
Fair’s Fair: Understanding how to fine-tune government debt collection from an ‘unlikely hero’ »
Steve Coppard is Deputy Director Cross-Government Debt Policy & Strategy at the Cabinet Office....
17 July 2019   (0 Comments - view/add)
14 June 2019
Making the Levy Work – How BW Legal has used its levy to create jobs and upskill the business »
Fiona Macaskill, Head of Learning and Development, Credit Services Association (CSA)...
03 May 2019
Debt collection can and should be done responsibly »
Article from The Gazette by CSA CEO Peter Wallwork. Debts need to be collected, but the industry is not without c...
29 April 2019
Stress Awareness Month 2019: Why debt and stress should no longer go hand in hand »
Peter Wallwork, Chief Executive of the Credit Services Association (CSA)...
04 March 2019
National Apprenticeship Week: Why SMEs should embrace becoming Apprenticeship Levy payers »
Fiona Macaskill is Head of Learning & Development at the Credit Services Association. She has been shortlisted for a...
20 February 2019
Blog: The collections industry’s contribution to the UK economy »
John Ricketts is President of the Credit Services Association ....
12 November 2018
Blog: Talk Money Week 2018: Breaking the debt taboo is a long-term challenge »
Colleen Peel is Head of Marketing at the Credit Services Association, the UK trade body which represents over 300-member c...
06 September 2018
Blog: Tech and innovation in credit and collections: ‘Early adoption’ isn’t always the best approach »
Steve Preston, co-Founder of cloud-based analytics provider elanev, is an experienced credit risk and collections professi...
21 August 2018
Blog: The UK credit and collections sector in a European context »
Angela McClean (the Credit Services Association’s General Counsel) looks at Brexit implications, and Leigh Berkley (CSA Bo...
12 July 2018
Blog: GDPR in credit and collections: getting through the early stages »
Daniel Spenceley is the Credit Services Association’s Compliance Manager....
05 July 2018
Blog: Senior Managers & Certification Regime (SM&CR): HR considerations for collections firms »
UKCCC guest blog Katharine Harle is a Financial Services Regulatory Senior Associate at Dentons LLP; t...
03 May 2018
Blog: What we are doing in the debt collection sector to address gender diversity »
Colleen Peel is Head of Marketing and Events at the Credit Services Association (CSA); the UK trade body for the debt coll...
26 April 2018
Blog: Recognising excellence in collections technology »
Colin White is director of Credit Connect; a website dedicated to delivering news, insight, and reports to credit, collect...
07 March 2018
Blog: Are common myths holding back the success of the Apprenticeship Levy? »
David Sheridan is a Board Director at the Credit Services Association which is a Registered Apprenticeship Training Provid...
16 February 2018
CSA Apprenticeship Case Study: Insure The Box »
Stephen Johnson-Ramsey is Group Talent and Leadership Development Manager at Insure The Box; a company with a new approach...
31 January 2018
Blog: Innovation in short term lending and collections – why rich data is key to customer engagement »
Stuart Sykes is Director at short term lender MYJAR and debt collection agency Secure Recoveries Ltd and sits on the Board...
29 January 2018
Blog: CSA Annual Report 2017 »
John Ricketts is President of the Credit Services Association....
18 January 2018
Blog: Debt collection innovation – where do we need to be in 10 years? »
Peter Wallwork is Chief Executive of the Credit Services Association....
15 November 2017
Blog: Why employers should use the Apprenticeship Levy to upskill credit control teams »
Fiona Macaskill is the Credit Services Association’s Head of Learning & Development....
12 September 2017
Guest blog: SMCR: Risk culture, accountability, and what it will mean for higher management roles »
Dr Roger Miles researches behavioural risk and the impacts of conduct regulation. He counsels Boards on human risk factors...
07 September 2017
Guest blog: Customers who are thinking about suicide – what can we expect of collections? »
Chris Fitch is the Money Advice Trust's Vulnerability Lead, and a Research Fellow at Bristol University’s Personal Finance...
01 September 2017
Blog: How private sector regulatory standards can be applied to public sector collections »
Eddie Nott is a Credit Services Association (CSA) Board Director and CEO of 1st Credit which has launched a joint venture...
31 August 2017
Blog: FENCA Code of Conduct: GDPR and e-Privacy in the European collections market »
Leigh Berkley is External Affairs Director at Arrow Global, a CSA Board Director and Vice President of the Federation of E...
18 August 2017
Blog: A-Level results 2017: Why you should consider a career in debt collection »
Fiona Macaskill is the Credit Services Association’s Head of Learning & Development....
10 August 2017
Blog: FCA Mission Statement 2017/18: Setting the tone for consumer credit firms' culture »
Charley Taggart is a CSA Board Director and General Counsel at Cabot Credit Management....
10 August 2017
Blog: Ofwat's 'unlocking the value in customer data' report for water companies »
Claire Aynsley is Head of Regulatory Compliance and Standards at the Credit Services Association. Since joining the organi...
02 August 2017
Blog: How fintech can support people with mental health problems »
Nick Cherry is Chief Operating Officer at Phillips & Cohen Associates, the UK’s only dedicated deceased account manage...
25 July 2017
Blog: Good practice creditor toolkit on working collaboratively with debt advice agencies »
Leigh Berkley is former President and current Board Director of the Credit Services Association (CSA), Board Director of t...
17 July 2017
Blog: Introducing the new updated CSA Code of Practice for the debt collection and purchase sector »
A qualified solicitor, Sara de Tute has over 10 years’ experience as a Legal & Compliance Director within the debt col...

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2 Esh Plaza, Sir Bobby Robson Way,
Great Park, Newcastle upon Tyne,
NE13 9BA Map

fenca iic

ppc

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E: info@csa-uk.com

Credit Services Association Limited 
Registered in England and Wales No. 00089614

CSA (Services) Ltd
Registered in England and Wales No. 05055685

Registered address:
2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle upon Tyne, NE13 9BA