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News & blogs
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Read the latest news, press releases, blogs from the CSA below.

 

Covid-19 - Member Information

 

An archive of the CSA weekly Compliance Roundup updates (members only) can be viewed here.

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Blogs
10 August 2017
Blog: Ofwat's 'unlocking the value in customer data' report for water companies »
Claire Aynsley is Head of Regulatory Compliance and Standards at the Credit Services Association. Since joining the organi...
02 August 2017
Blog: How fintech can support people with mental health problems »
Nick Cherry is Chief Operating Officer at Phillips & Cohen Associates, the UK’s only dedicated deceased account manage...
25 July 2017
Blog: Good practice creditor toolkit on working collaboratively with debt advice agencies »
Leigh Berkley is former President and current Board Director of the Credit Services Association (CSA), Board Director of t...
17 July 2017
Blog: Introducing the new updated CSA Code of Practice for the debt collection and purchase sector »
A qualified solicitor, Sara de Tute has over 10 years’ experience as a Legal & Compliance Director within the debt col...
04 July 2017
Blog: Why lifelong learning is the future of financial services »
Fiona Macaskill is the Credit Services Association’s Head of Learning & Development and was instrumental in gaining Ma...
16 May 2017
Guest blog: 'Persistent misuse': Insight into Ofcom's revised Statement of Policy »
Eric Bash, Principal of Ofcom’s Consumer Group, spoke at the Credit Services Association’s Annual Members’ Meeting earlier...
15 May 2017
Blog: Preparing for Pre-action Protocol for Debt Claims »
Leigh Berkley is former President and current Board Director of the Credit Services Association (CSA) and Director of Exte...
04 May 2017
Blog: Hot topics in digital debt collection »
Stuart Sykes is Director at Secure Recoveries Ltd and is also now a Credit Services Association Board Director....
28 March 2017
Blog: Credit Week: How we're working on behalf of the credit industry »
Peter Wallwork is CEO of the Credit Services Association....
27 March 2017
Blog: New vulnerability guide for debt collection »
John Ricketts is President of the Credit Services Association....
23 March 2017
Blog: ITV Tonight programme on problem debt: Debt collection agencies can help too »
Claire Aynsley is Head of Regulatory and Compliance Standards at the Credit Services Association. Since joining the organi...
13 March 2017
Blog: Cabinet Office Fairness Meeting: The Standard Financial Statement and debt collection »
Peter Wallwork is chief executive of the Credit Services Association, the UK trade body for the debt collection and debt p...
07 March 2017
Blog: National Apprenticeship Week and National Careers Week 2017 »
Fiona Macaskill is the Credit Services Association’s Head of Learning & Development. She is responsible for developing...
21 February 2017
Blog: The Apprenticeship Levy - which 'camp' do you sit in? »
Ahead of the introduction of the Apprenticeship Levy in April, we invited Mike Thompson of Barclays to deliver a presentat...
10 February 2017
10 January 2017
Guest blog: The next generation of customer service in 2017 »
Jo Causon is Chief Executive of the Institute of Customer Service. She spoke at the Credit Services Association’s UK Credi...

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Credit Services Association,
2 Esh Plaza, Sir Bobby Robson Way,
Great Park, Newcastle upon Tyne,
NE13 9BA Map

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T: 0191 217 0775

E: info@csa-uk.com

Credit Services Association Limited 
Registered in England and Wales No. 00089614

CSA (Services) Ltd
Registered in England and Wales No. 05055685

Registered address:
2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle upon Tyne, NE13 9BA