News & blogs - Credit Services Association Ltd

News & blogs

Read the latest news, press releases, blogs from the CSA below.

An archive of the CSA weekly Compliance Roundup updates (members only) can be viewed here.

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Blogs & case studies
24 September 2021 CSA Kickstart case study: Lackfords Debt Specialists » Lackfords Debt Specialists is a UK-wide debt collection and high court enforcement agency, based in Newton Abbot in South...
06 September 2021 CSA Apprenticeship case study: Lowell Level 3 Compliance Risk Officer » Credit Services Association (CSA) member company Lowell is one of Europe’s largest credit management companies with a miss...
01 July 2021 (0 Comments - view/add) Just over one week to go: Why enter the inaugural CSA Awards 2021? » Chris Leslie is CEO of Credit Services Association...
28 June 2021 Collections firms: How CSA Apprenticeships can help overcome your post-Covid business challenges » Chris Leslie is CEO of Credit Services Association...
07 June 2021 (0 Comments - view/add) CSA Apprenticeship case study: iPSL Level 4 Counter Fraud Investigator » iPSL have a proven track record of digital payment processing, working with clients across the financial services sector,...
13 April 2021 (0 Comments - view/add) CSA Apprenticeship case study: Animal and Plant Health Agency (APHA) » Carol Jackson is an Apprenticeships Manager at the Animal and Plant Health Agency APHA (part of the Government’s Departmen...
24 March 2021 (0 Comments - view/add) Debt Awareness Week: Why early engagement is the best first step » Chris Leslie is CEO of Credit Services Association...
10 March 2021 (0 Comments - view/add) Regulatory resilience: What we can learn from 2020 » Claire Aynsley, CSA Head of Regulatory Compliance Standards...
04 March 2021 (0 Comments - view/add) Update on debt purchase debate in House of Lords Financial Services Bill committee. » Chris Leslie is CEO of Credit Services Association...
04 March 2021 (0 Comments - view/add) Budget 2021 - CSA CEO Reaction » Chris Leslie is CEO of Credit Services Association...
02 March 2021 Why you should consider a career in the debt collection sector » Rebecca Clark is a Digital Marketing Executive at the CSA....
10 February 2021 (0 Comments - view/add) Future-proofing the Counter Fraud Investigator profession » The role of the Counter Fraud Investigator (CFI) has become critical within the law enforcement sector, particularly withi...
03 February 2021 (0 Comments - view/add) Can debt collection agencies afford not to consider apprenticeships in 2021? » Tammie Harwin is Director of Tammie Harwin Consulting Ltd....
22 January 2021 (0 Comments - view/add) Kickstarting the Government’s Kickstart Scheme in the debt collection and wider sectors » Fiona Macaskill is Director of Learning & Development at the Credit Services Association....
08 January 2021 (0 Comments - view/add) National Apprenticeship Week: Future-proofing the collections workforce in the new debt landscape » Fiona Macaskill is Director of Learning & Development at the Credit Services Association....
07 January 2021 (0 Comments - view/add) Can the Treasury square the circle in recovering Bounce Back Loans? » Chris Leslie is Chief Executive of the Credit Services Association....
04 December 2020 (0 Comments - view/add) Adapting for Recovery: credit and collections beyond the pandemic » A guest blog by CSA CEO Chris Leslie for Indesser where he discusses credit and collections beyond the pandemic can be rea...
11 November 2020 (0 Comments - view/add) Help is at hand – you’re never alone when it comes to debt » Chris Leslie is Chief Executive of the Credit Services Association....
14 September 2020 (0 Comments - view/add) Cheshire East Council looks to CSA for apprenticeship training » As a leader in apprenticeship training programmes, Cheshire East Council has over 200 different types of apprenticeships i...
14 September 2020 (0 Comments - view/add) CSA delivers apprenticeship training to Walsall Council » There are few better champions of apprenticeships than Walsall Council. With some 8,000 employees, it currently has around...
10 June 2020 (0 Comments - view/add) React, adapt and succeed » Colleen Peel is Head of Marketing & Events at the Credit Services Association....
21 February 2020 (0 Comments - view/add) Senior moments » Claire Aynsley is Head of Regulatory Compliance & Standards at the CSA....
14 February 2020 People Development – a key contributor to an organisation’s performance » Fiona Macaskill is Head of Learning & Development at the Credit Services Association....
04 February 2020 (0 Comments - view/add) Getting set for New Conference & Graduation Ceremony » Fiona Macaskill is Head of Learning & Development at the Credit Services Association....
10 September 2019 (0 Comments - view/add) Cybersecurity - staying one step ahead » Maxim Dobrov h...
04 September 2019 (0 Comments - view/add) Creating a ‘complaints handling culture’ for better customer outcomes » Sarah Lawrence is Director of CWSL Tra...
28 August 2019 (0 Comments - view/add) SEO for good: Why the debt sector needs to get better at ‘hacking’ humans online » Lexi Mills is CEO of Shift6 Global; an international digital growth consultancy, and President of The Future of Search Fou...
12 August 2019 (0 Comments - view/add) Long-term quality over short-term quantity » Henry Aitchison, Head of Policy at CSA, talks debt advice funding and CSA Member contributions....
08 August 2019 (0 Comments - view/add) How the debt collection sector is taking the ‘fear’ out of financial difficulty » Helen Gill is Founding Director at Engage Comms Ltd ....
25 July 2019 (0 Comments - view/add) Fair’s Fair: Understanding how to fine-tune government debt collection from an ‘unlikely hero’ » Steve Coppard is Deputy Director Cross-Government Debt Policy & Strategy at the Cabinet Office....
17 July 2019 (0 Comments - view/add) Why an ‘outstanding’ level of customer experience is a ‘must have’ not a ‘nice to have’ » Sandy Bryson, Director (Investor in Customers (IIC))...
14 June 2019 Making the Levy Work – How BW Legal has used its levy to create jobs and upskill the business » Fiona Macaskill, Head of Learning and Development, Credit Services Association (CSA)...
03 May 2019 Debt collection can and should be done responsibly » Article from The Gazette by CSA CEO Peter Wallwork. Debts need to be collected, but the industry is not without c...
29 April 2019 Stress Awareness Month 2019: Why debt and stress should no longer go hand in hand » Peter Wallwork, Chief Executive of the Credit Services Association (CSA)...
04 March 2019 National Apprenticeship Week: Why SMEs should embrace becoming Apprenticeship Levy payers » Fiona Macaskill is Head of Learning & Development at the Credit Services Association. She has been shortlisted for a...
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