News & blogs - Credit Services Association Ltd

News & blogs

Read the latest news, press releases, blogs from the CSA below.

An archive of the CSA weekly Compliance Roundup updates (members only) can be viewed here.

Filter news categories via the pull-down menu above.

Press releases
20 November 2025 (0 Comments - view/add) How misinformation is harming consumers – new report » A new report from the Credit Services Association, the UK trade association for debt collection and purchase, is calling o...
17 October 2025 CSA and Lowell Win Excellence in Training at Collections and Vulnerability Awards » The Credit Services Association (CSA), the only national trade association in the UK for organisations active in the debt...
16 September 2025 Winners announced for the 2025 CSA Awards » The winners of the 2025 CSA Awards, which is hosted as part of the trade body’s annual conference – the UK Credit and Coll...
15 August 2025 CSA announces shortlist for its 2025 award ceremony » The Credit Services Association (CSA) has announced the shortlist for the 2025 CSA Awards to be held as part of its UK Cre...
27 May 2025 CSA and Lowell Win Best Training Initiative at Credit and Collections Industry Awards » The Credit Services Association (CSA), the only national trade association in the UK for organisations active in the debt...
View more in "Press releases" »
General news
26 November 2025 CSA reacts to the Chancellor’s Budget » Analysis of measures as they impact on the collections and debt purchase sector With his early thoughts reflecting on tod...
12 November 2025 (0 Comments - view/add) FCA Regulatory Update from UKCCC 2025 - Summary » On 11 September 2025 John Wightman, Head of Consumer Finance at the Financial Conduct Authority (FCA) provided a Regulator...
03 October 2025 Mazur and Stuart v Charles Russell Speechlys LLP 2025 » On 16 September 2025 a decision in this high court appeal case made it clear that the Legal Services Act 2007 prohibits an...
22 May 2025 Job Vacancy: CSA expands Learning and Development Team » An opportunity has arisen for an experienced Internal Quality Assurer (IQA) to work within an established independent trai...
24 July 2024 CSA work with Samaritans to provide new free online learning module » With Wednesday 24 July being ‘Samaritans Awareness Day’, the Credit Services Association (CSA) is pleased to launch a shor...
View more in "General news" »
Blogs & case studies
23 hours ago Legal Services Board and the Mazur decision » Angela McClean - General Counsel (Regulatory) ...
21 November 2025 Addressing Industry Challenges - Customer Behaviour, Affordability and the Credit Landscape » Claire Aynsley - Head of Membership & Compliance...
16 May 2025 Breaking the silence: Overcoming consumer reluctance in debt recovery » Daniel Spenceley - Head of Policy The r...
28 March 2025 Investing in Collections Team Training: A Critical Priority for Financial Services » Fiona Macaskill, CSA Strategic Advisor (Learning & Development)...
08 January 2025 Enhancing governance through apprenticeships: Meeting FCA’s Consumer Duty expectations » Fiona Macaskill, CSA Strategic Advisor (Learning & Development)...
View more in "Blogs & case studies" »
Compliance Roundups
03 December 2025 Compliance Roundup - 3 December 2025 » In this issue: CSA Motor Finance Redress Scheme Webinar CSA publishes paper calling for action to tack...
12 November 2025 Compliance Roundup - 13 November 2025 » In this issue: FCA shares UKCCC regulatory update with CSA Members Clarifying FCA expectations on Product Sales Da...
06 November 2025 CSA Compliance Roundup - 7 November 2025 » In this issue: CSA responds to ICO consultation on data protection complaints Legal Executives granted...
29 October 2025 CSA Compliance Roundup - 29 October 2025 » In this issue: HMT publishes their regulation action plan update DBT launches business questionnaire - Unlocking Bu...
22 October 2025 CSA Compliance Roundup - 22 October 2025 » In this issue: CSA responds to the ICO’s complaints guidance for organisations consultation DRFC lauches call for vi...
View more in "Compliance Roundups" »