Affordable and flexible training for your staff

Available to both CSA members and non-members, the Collections Learning Initiative (CLI) is an affordable and effective way to upskill collections staff at all levels, giving them instant, convenient access to high quality, flexible virtual training materials tailored to the needs of the individual and the business.

Developed by industry and Learning & Development (L&D) experts, the interactive, engaging, ‘pick and mix’ modules are designed for those working in roles where knowledge of compliance and latest industry regulation and best practice is beneficial.

The modules are not part of a formal qualification but work alongside existing internal and external L&D (including CSA apprenticeships and the Collector Accreditation Initiative (CAI)) to lay the foundations of collections capability.

Key benefits

• Demonstrate your organisation's commitment to high standards and training
• Ensure collections staff are up-to-date with the latest best practice and regulation knowledge
• An affordable and effective way to invest in your staff
• Select modules relevant to your business needs
• Flexible and convenient
• Interactive and engaging content

Online interactive learning

CLI users access a user-friendly virtual learning platform where they work independently through their module(s) and then test their knowledge and understanding of the course content.

Learners receive downloadable workbooks and infographics which they can use for reference purposes after the module is complete.

The modules and test (including re-sits) must be completed within 12 months of activating the license.

Modules

Users can select to undertake modules relevant to their needs, and select as many or as few as they wish - and they are not required to be completed in any particular order. Each module takes approximately one hour to complete, and you may save your progress and resume it at a later date. Each module is active for 12 months (from activation).

AVAILABLE NOW

COMING SOON

• Compliance Process Systems and Working Practices in the Debt Collection Industry
• The Consumer Debt Collection Business Environment
• The Commercial Debt Collection Business Environment
• The Debt Sale and Purchase Business Environment
• Trace and Investigation Techniques used in the Debt Collection Industry
• Leading a Team in a Debt Collection Organisation
• Managing Third Party Relationships in the Debt Collection Industry
• Debt Collection and Back Office Administration
• The Utility Industry, Billing and Debt Collection

CLI Brochure

Cost

• Up to 10 licences:
  £125 + VAT per module (member)
  £150 + VAT per module (non-member) 

• Additional modules between 11 and 50 licences:
  £110 + VAT per module (member)
  £135 + VAT per module (non-member) 

• Additional modules between 51 and 100 licences:
  £100 + VAT per module (member)
  £125 + VAT per module (non-member) 

• After 100 modules purchased:
  Each additional is £90 + VAT per module (member)
  £115 + VAT per module (non-member)

CLI free trial

CLI booking form

Learn more

To learn more about CLI please contact us:

T: 0191 217 3073

F: Online contact form

E: sales@csa-uk.com