News & blogs - Credit Services Association Ltd

News & blogs

Read the latest news, press releases, blogs from the CSA below.

An archive of the CSA weekly Compliance Roundup updates (members only) can be viewed here.

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Blogs & case studies
06 September 2018 Blog: Tech and innovation in credit and collections: ‘Early adoption’ isn’t always the best approach » Steve Preston, co-Founder of cloud-based analytics provider elanev, is an experienced credit risk and collections professi...
21 August 2018 Blog: The UK credit and collections sector in a European context » Angela McClean (the Credit Services Association’s General Counsel) looks at Brexit implications, and Leigh Berkley (CSA Bo...
12 July 2018 Blog: GDPR in credit and collections: getting through the early stages » Daniel Spenceley is the Credit Services Association’s Compliance Manager....
05 July 2018 Blog: Senior Managers & Certification Regime (SM&CR): HR considerations for collections firms » UKCCC guest blog Katharine Harle is a Financial Services Regulatory Senior Associate at Dentons LLP; t...
03 May 2018 Blog: What we are doing in the debt collection sector to address gender diversity » Colleen Peel is Head of Marketing and Events at the Credit Services Association (CSA); the UK trade body for the debt coll...
26 April 2018 Blog: Recognising excellence in collections technology » Colin White is director of Credit Connect; a website dedicated to delivering news, insight, and reports to credit, collect...
07 March 2018 Blog: Are common myths holding back the success of the Apprenticeship Levy? » David Sheridan is a Board Director at the Credit Services Association which is a Registered Apprenticeship Training Provid...
16 February 2018 CSA Apprenticeship Case Study: Insure The Box » Stephen Johnson-Ramsey is Group Talent and Leadership Development Manager at Insure The Box; a company with a new approach...
31 January 2018 Blog: Innovation in short term lending and collections – why rich data is key to customer engagement » Stuart Sykes is Director at short term lender MYJAR and debt collection agency Secure Recoveries Ltd and sits on the Board...
29 January 2018 Blog: CSA Annual Report 2017 » John Ricketts is President of the Credit Services Association....
18 January 2018 Blog: Debt collection innovation – where do we need to be in 10 years? » Peter Wallwork is Chief Executive of the Credit Services Association....
15 November 2017 Blog: Why employers should use the Apprenticeship Levy to upskill credit control teams » Fiona Macaskill is the Credit Services Association’s Head of Learning & Development....
12 September 2017 Guest blog: SMCR: Risk culture, accountability, and what it will mean for higher management roles » Dr Roger Miles researches behavioural risk and the impacts of conduct regulation. He counsels Boards on human risk factors...
07 September 2017 Guest blog: Customers who are thinking about suicide – what can we expect of collections? » Chris Fitch is the Money Advice Trust's Vulnerability Lead, and a Research Fellow at Bristol University’s Personal Finance...
01 September 2017 Blog: How private sector regulatory standards can be applied to public sector collections » Eddie Nott is a Credit Services Association (CSA) Board Director and CEO of 1st Credit which has launched a joint venture...
31 August 2017 Blog: FENCA Code of Conduct: GDPR and e-Privacy in the European collections market » Leigh Berkley is External Affairs Director at Arrow Global, a CSA Board Director and Vice President of the Federation of E...
18 August 2017 Blog: A-Level results 2017: Why you should consider a career in debt collection » Fiona Macaskill is the Credit Services Association’s Head of Learning & Development....
10 August 2017 Blog: FCA Mission Statement 2017/18: Setting the tone for consumer credit firms' culture » Charley Taggart is a CSA Board Director and General Counsel at Cabot Credit Management....
10 August 2017 Blog: Ofwat's 'unlocking the value in customer data' report for water companies » Claire Aynsley is Head of Regulatory Compliance and Standards at the Credit Services Association. Since joining the organi...
02 August 2017 Blog: How fintech can support people with mental health problems » Nick Cherry is Chief Operating Officer at Phillips & Cohen Associates, the UK’s only dedicated deceased account manage...
25 July 2017 Blog: Good practice creditor toolkit on working collaboratively with debt advice agencies » Leigh Berkley is former President and current Board Director of the Credit Services Association (CSA), Board Director of t...
17 July 2017 Blog: Introducing the new updated CSA Code of Practice for the debt collection and purchase sector » A qualified solicitor, Sara de Tute has over 10 years’ experience as a Legal & Compliance Director within the debt col...
04 July 2017 Blog: Why lifelong learning is the future of financial services » Fiona Macaskill is the Credit Services Association’s Head of Learning & Development and was instrumental in gaining Ma...
16 May 2017 Guest blog: 'Persistent misuse': Insight into Ofcom's revised Statement of Policy » Eric Bash, Principal of Ofcom’s Consumer Group, spoke at the Credit Services Association’s Annual Members’ Meeting earlier...
15 May 2017 Blog: Preparing for Pre-action Protocol for Debt Claims » Leigh Berkley is former President and current Board Director of the Credit Services Association (CSA) and Director of Exte...
04 May 2017 Blog: Hot topics in digital debt collection » Stuart Sykes is Director at Secure Recoveries Ltd and is also now a Credit Services Association Board Director....
28 March 2017 Blog: Credit Week: How we're working on behalf of the credit industry » Peter Wallwork is CEO of the Credit Services Association....
27 March 2017 Blog: New vulnerability guide for debt collection » John Ricketts is President of the Credit Services Association....
23 March 2017 Blog: ITV Tonight programme on problem debt: Debt collection agencies can help too » Claire Aynsley is Head of Regulatory and Compliance Standards at the Credit Services Association. Since joining the organi...
13 March 2017 Blog: Cabinet Office Fairness Meeting: The Standard Financial Statement and debt collection » Peter Wallwork is chief executive of the Credit Services Association, the UK trade body for the debt collection and debt p...
07 March 2017 Blog: National Apprenticeship Week and National Careers Week 2017 » Fiona Macaskill is the Credit Services Association’s Head of Learning & Development. She is responsible for developing...
21 February 2017 Blog: The Apprenticeship Levy - which 'camp' do you sit in? » Ahead of the introduction of the Apprenticeship Levy in April, we invited Mike Thompson of Barclays to deliver a presentat...
10 February 2017 Blog for Netsend: Three new legislative requirements credit and collection firms should prepare for »
10 January 2017 Guest blog: The next generation of customer service in 2017 » Jo Causon is Chief Executive of the Institute of Customer Service. She spoke at the Credit Services Association’s UK Credi...
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