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News & blogs: Blogs

CSA Apprenticeship Case Study: Insure The Box

16 February 2018  

Stephen Johnson-Ramsey is Group Talent and Leadership Development Manager at Insure The Box; a company with a new approach to car insurance based on telematics. He approached the Credit Services Association (CSA) in 2017 after carrying out a training needs analysis and identifying how they could spend their Apprenticeship Levy funds for maximum business impact. Compliance was identified as a business-critical area that required long term succession planning to ensure that the skills and knowledge required for the future were retained within the team when the Group Compliance Officer retires. Compliance Monitoring Officer Stephen Southern was enrolled onto the CSA’s Level 6 Senior Compliance Risk Specialist degree apprenticeship and after just four months on the programme, is already reaping the benefits:

Stephen Johnson-Ramsey said: “We are seeing the Apprenticeship Levy as a huge opportunity to invest in our people at all levels and have carefully identified the niche areas of the business where the ‘off the job’ training and one-to-one tutoring from experts outside the business will have the greatest long-term impact. The Level 6 degree apprenticeship is a great way of nurturing managers of the future and compliance is critical to our future growth and success. Internal mobility is as important to us as new talent attraction so investing in our existing people in this way helps to make us an employer of choice, as well as bringing short and long-term business benefits.”

“One of the main reasons we chose the CSA as our apprenticeship training provider is the fact that they are a trade association and combine a deep understanding of what compliance means to financial services businesses and its wider repercussions, with L&D capability and a hands-on team. Stephen’s confidence, drive and wider understanding of the compliance function has already grown significantly thanks to the way the workshops, coaching, assignments, and collaborative group work are structured. As a result, he will be representing the company at a forthcoming ICO conference where the focus will be on GDPR.”

“We’re now keen to get our two other Compliance Monitoring Officers started on the Level 3 Compliance Risk Officer apprenticeship and are looking at other credit control qualifications with the CSA.”


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Credit Services Association Limited 
Registered in England and Wales No. 00089614

CSA (Services) Ltd
Registered in England and Wales No. 05055685

Registered address:
2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle upon Tyne, NE13 9BA