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News & blogs: General news

IIC Assessment 2018 - member feedback

24 June 2019  

In June 2018 we undertook an Investor in Customers (IIC) Assessment to help us better understand member perceptions of the role of the CSA and the services we offer. We were delighted to achieve a Silver Award in our first-ever assessment and I would like to take this opportunity to thank everyone who took part.

The 2018 assessment has not only helped to strengthen the CSA’s ongoing strategy but has allowed us to address issues and concerns which will help us to continue to add value and provide the best service possible to members. As part of our ongoing commitment to this, we will be carrying out a follow-up IIC Assessment, exactly one year on. CSA members will receive an email in July inviting you to complete the 2019 assessment and we would encourage as many staff as possible in member companies to participate.

Thank you once again for your feedback and ongoing support and I look forward to receiving your responses to the 2019 Assessment.

Colleen Peel
CSA Head of Marketing & Events

View the report

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Credit Services Association,
2 Esh Plaza, Sir Bobby Robson Way,
Great Park, Newcastle upon Tyne,
NE13 9BA Map

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T: 0191 217 0775


Credit Services Association Limited 
Registered in England and Wales No. 00089614

CSA (Services) Ltd
Registered in England and Wales No. 05055685

Registered address:
2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle upon Tyne, NE13 9BA