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Credit Services Association's Investor in Customers Assessment 2018

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In June 2018 the CSA undertook the Investor in Customers (IIC) Assessment to help better understand member perceptions of the role of the CSA and services offered, attaining a Silver Award in their first-ever assessment. IIC provides an independent assessment of member perceptions of their customer experience and compares and contrasts it to the view held by CSA staff and senior management.

Joining the IIC community allows the Association to benchmark members’ customer experience activities with other organisations across a wide spectrum of industries. Sharing best practice and learning from the reports will help the CSA to continually exceed member expectations. A summary of the 2018 findings can be found below.

 

2019 assessment

This work is a continuous journey and we will always look to better what we are doing for members in order to give them the most value out of CSA membership.

We would therefore like to invite members to take part in our 2019 Investor in Customers Assessment. Members will receive an email in July to complete the assessment and we would encourage as many staff as possible in member companies to participate.

 

A summary of the 2018 findings can be viewed by clicking below:

Credit Services Association Investor in Customers Assessment 2018

Credit Services Association,
2 Esh Plaza, Sir Bobby Robson Way,
Great Park, Newcastle upon Tyne,
NE13 9BA Map

fenca iic

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T: 0191 217 0775

F: 0191 236 2709

E: info@csa-uk.com

Credit Services Association Limited 
Registered in England and Wales No. 00089614

CSA (Services) Ltd
Registered in England and Wales No. 05055685

Registered address:
2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle upon Tyne, NE13 9BA