16 September 2025
Winners announced for the 2025 CSA Awards
The winners of the 2025 CSA Awards, which is hosted as part of the trade body’s annual conference – the UK Credit and Collections Conference (UKCCC) In association with Data on Demand - have been announced following a live event held at Radisson Blu Manchester Airport, on Thursday 11 September.
Read more.15 August 2025
CSA announces shortlist for its 2025 award ceremony
The Credit Services Association has announced the shortlist for the 2025 CSA Awards to be held as part of its UK Credit and Collections Conference (UKCCC) on Thursday 11 September in Manchester. The awards recognise the professionalism and commitment of firms and individuals working within the debt collection and purchase industry.
Read more.12 December 2024
Data on Demand announced as UKCCC 2025 headline sponsor
The Credit Services Association’s 2025 UK Credit & Collections Conference (UKCCC) will be held at the Radisson Blu Manchester Airport, and for the second year in a row Data on Demand have been announced as headline sponsor.
Read more.18 September 2024
Winners announced for the 2024 CSA Awards
The winners of the 2024 Credit Services Association (CSA) Awards which is hosted as part of the trade body’s annual conference – the UK Credit and Collections Conference (UKCCC) - have been announced following a live event held at the home of all the England National football teams, the Hilton Hotel, St George’s Park, on Thursday 12 September.
Read more.15 April 2024
Former England captain and manager Kevin Keegan confirmed as special guest at CSA Awards 2024
The Credit Services Association has launched the 2024 CSA Awards, with former England captain and manager Kevin Keegan confirmed as special guest speaker.
Read more.27 March 2024
Data on Demand announced as headline sponsor of UK Credit & Collections Conference 2024
The Credit Services Association’s (CSA) 2024 UK Credit & Collections Conference (UKCCC) will be held at the Hilton at St George's Park, the home to all 23 of England’s national football teams.
Data on Demand, provider of alternative data solutions to consumer debt collection companies and developer of database and software solutions, have been announced as headline sponsors of the flagship annual event for the collections and debt purchase sector set to be held on Thursday 12 September. Read more.
14 December 2023
The Credit Services Association (CSA) has been shortlisted for Event of the Year (under 500 attendees) at the Trade Association Awards 2024 for their flagship UK Credit & Collections Conference (UKCCC) and CSA Awards. Read more.
20 September 2023
Winners announced for the 2023 CSA Awards
The winners of the 2023 Credit Services Association (CSA) Awards which is hosted as part of the trade body’s annual conference – the UK Credit and Collections Conference (UKCCC) - have been announced following a live event held at the Radisson Blu Hotel Manchester Airport on Thursday 14 September. Read more.
27 March 2023
Conversational AI Customer Engagement Specialist to Headline Sponsor 2023 UKCCC
Webio – a Conversational AI technology company which specialises in credit and collections customer conversations – has, for the second year running, taken headline sponsorship for the Credit Services Association’s annual conference - the UK Credit and Collections Conference (UKCCC) - to be held in Manchester on Thursday 14 September. Read more.
23 September 2022
Winners announced for the 2022 CSA Awards
The winners of the 2022 Credit Services Association (CSA) Awards which is hosted as part of the trade body’s annual conference – the UK Credit and Collections Conference - have been announced following a live event at the Radisson Blu Hotel, Manchester Airport. Read more.
24 August 2022
Blog: Are you working in Sustainability without knowing it? We were!
ESG, or Sustainability, are without doubt the buzz words of the moment, but what do they mean? Read more.
19 July 2022
Awards Celebrating Outstanding Performance in Collections and Debt Purchase Sector
The Credit Services Association has launched this year’s Membership Awards which is part of the Association’s annual conference – the UK Credit and Collections Conference (UKCCC). Read more.
30 May 2022
Headline sponsor confirmed for UKCCC 2022
Webio – a Conversational AI technology company which specialises in credit and collections customer conversations – has taken headline sponsorship for the Credit Services Association’s annual conference - the UK Credit and Collections Conference (UKCCC) - to be held in Manchester on Thursday 15 September. Read more.
17 May 2022
UK Credit & Collections Conference 2022 - Save the date
We are delighted to announce that the date for the UK Credit & Collections Conference (UKCCC) 2022 has been confirmed as Thursday 15 September. This year, the event will take place in a new venue at Radisson Blu Hotel Manchester Airport. Read more.
26 August 2021
UKCCC 2021 speaker insight: Three lessons collections firms can learn about linguistics
Leigh will be sitting on the ‘Customer care: New thinking and best practice’ panel at the UK Credit & Collections Conference 2021 in Newcastle. Here, she shares some initial thoughts ahead of the event. Read more.
19 August 2021
Inaugural CSA awards recognise individual and team achievement
The inaugural Credit Services Association (CSA) Awards will take place after the UK Credit & Collections Conference (UKCCC) in Newcastle on the 9 September, with snooker legend, Steve Davis OBE, providing the entertainment. Read more.
29 June 2021
CSA Confirms UK Credit and Collections Conference (UKCCC) for September 2021
The Credit Services Association will once again host its annual UK Credit and Collections Conference on Thursday 9 September in Newcastle – and do so ‘in person’. Tickets are on sale now via the UKCCC website. Read more.
18 May 2021
CSA Awards to Celebrate Outstanding Performance in Collections and Debt Purchase Sector
The Credit Services Association, the trade association for the debt collection & purchase sector, is launching a new Award scheme to celebrate the outstanding work and commitment of staff and teams within its membership organisations. Read more.
23 April 2021
UK Credit & Collections Conference 2021 - save the date!
We are delighted to announce that the date for the UK Credit & Collections Conference (UKCCC) 2021 has been confirmed as Thursday 9 September and it will be held in the form of a physical, face-to-face event (subject to the removal of remaining restrictions in the summer). Read more.
10 September 2019
Cybersecurity - staying one step ahead
Maxim Dobrov heads up cybersecurity as Senior Development Underwriter (Professions and Speciality Commercial) at specialist insurer Hiscox UK. He is delivering an interactive plenary session at the UK Credit & Collections Conference (UKCCC) 2019 on how to stay one step ahead of cyber risks. Read more.
4 September 2019
Creating a 'complaints handling culture' for better customer outcomes
Sarah Lawrence is Director of CWSL Training which she runs with co-Director, Caroline Wells, an award-winning customer insight professional. Both previously worked at the Financial Ombudsman Service. They are delivering a workshop at the UK Credit & Collections Conference (UKCCC) in September entitled: ‘Delving beneath the surface - knowing your customer and their complaint’. Read more.
28 August 2019
SEO for good: Why the debt sector needs to get better at ‘hacking’ humans online
Lexi Mills is CEO of Shift6 Global; an international digital growth consultancy, and President of The Future of Search Foundation. Her research work focuses on the opportunities, ethics and risks of machine learning and Artificial Intelligence (AI) within the sector of internet search. Read more.
14 August 2019
CSA announces programme for UKCCC with emphasis on professional development
The Credit Services Association has finalised the programme for its annual flagship event – the UK Credit and Collections Conference (UKCCC), to be held on Thursday 12 September 2019 at Crowne Plaza Newcastle upon Tyne. Read more.
12 August 2019
How the debt collection sector is taking the ‘fear’ out of financial difficulty
Read Engage Comms Ltd founder Helen Gill's guest blog Read more.
1 August 2019
Credit & Collections Technology Awards 2019 shortlist released
The finalists for the third annual Credit & Collections Technology Awards, the UK’s celebration of tech innovators in credit and collections, have been revealed. Read more / View shortlist.
30 July 2019
Podcast: Technology and culture at the UKCCC
CSA Head of Sales Mark Buckley was a recent guest on ieDigital's The Shape of Money podcast to discuss some of the topics to be covered at the upcoming UK Credit & Collections Conference (UKCCC), plus how technological advancements are affecting the industry. Read more.
25 July 2019
Increase in entry levels for industry technology awards at UKCCC
A record number of entries have been reported for this year’s Credit and Collections Technology Awards, devised by Credit Connect and hosted by the Credit Services Association (CSA), as part of their annual conference and gala dinner. Read more.
25 July 2019
Fair’s Fair: Understanding how to fine-tune government debt collection from an ‘unlikely hero’
UKCCC speaker Steve Coppard has penned a guest blog. Read more.
1 May 2019
Trade association for the debt collection industry launches new website for its annual conference
The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, has launched a new event website for its award-winning annual conference, the UK Credit and Collections Conference (UKCCC), to be held on Thursday 12 September 2019. Read more.
18 March 2019
CSA partnership to host the Credit & Collections Technology Awards as conference moves to Newcastle
The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, is once again hosting the annual Credit & Collections Technology Awards, and entries to the awards are now being invited. Read more.
