LATEST UKCCC NEWS

This section contains the latest news regarding the 2019 event, plus special guest blogs from speakers and industry experts.

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latest news

10 September 2019

Cybersecurity - staying one step ahead

Maxim Dobrov heads up cybersecurity as Senior Development Underwriter (Professions and Speciality Commercial) at specialist insurer Hiscox UK. He is delivering an interactive plenary session at the UK Credit & Collections Conference (UKCCC) 2019 on how to stay one step ahead of cyber risks. Read more.



4 September 2019

Creating a 'complaints handling culture' for better customer outcomes

Sarah Lawrence is Director of CWSL Training which she runs with co-Director, Caroline Wells, an award-winning customer insight professional. Both previously worked at the Financial Ombudsman Service. They are delivering a workshop at the UK Credit & Collections Conference (UKCCC) in September entitled: ‘Delving beneath the surface - knowing your customer and their complaint’. Read more.



28 August 2019

SEO for good: Why the debt sector needs to get better at ‘hacking’ humans online

Lexi Mills is CEO of Shift6 Global; an international digital growth consultancy, and President of The Future of Search Foundation. Her research work focuses on the opportunities, ethics and risks of machine learning and Artificial Intelligence (AI) within the sector of internet search. Read more.



14 August 2019

CSA announces programme for UKCCC with emphasis on professional development

The Credit Services Association has finalised the programme for its annual flagship event – the UK Credit and Collections Conference (UKCCC), to be held on Thursday 12 September 2019 at Crowne Plaza Newcastle upon Tyne. Read more.



12 August 2019

How the debt collection sector is taking the ‘fear’ out of financial difficulty

Read Engage Comms Ltd founder Helen Gill's guest blog Read more.



1 August 2019

Credit & Collections Technology Awards 2019 shortlist released

The finalists for the third annual Credit & Collections Technology Awards, the UK’s celebration of tech innovators in credit and collections, have been revealed. Read more / View shortlist.



30 July 2019

Podcast: Technology and culture at the UKCCC

CSA Head of Sales Mark Buckley was a recent guest on ieDigital's The Shape of Money podcast to discuss some of the topics to be covered at the upcoming UK Credit & Collections Conference (UKCCC), plus how technological advancements are affecting the industry. Read more.



25 July 2019

Increase in entry levels for industry technology awards at UKCCC

A record number of entries have been reported for this year’s Credit and Collections Technology Awards, devised by Credit Connect and hosted by the Credit Services Association (CSA), as part of their annual conference and gala dinner. Read more.



25 July 2019

Fair’s Fair: Understanding how to fine-tune government debt collection from an ‘unlikely hero’

UKCCC speaker Steve Coppard has penned a guest blog. Read more.



1 May 2019

Trade association for the debt collection industry launches new website for its annual conference

The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, has launched a new event website for its award-winning annual conference, the UK Credit and Collections Conference (UKCCC), to be held on Thursday 12 September 2019. Read more.



18 March 2019

CSA partnership to host the Credit & Collections Technology Awards as conference moves to Newcastle

The Credit Services Association (CSA), the voice of the UK debt collection and debt purchase sectors, is once again hosting the annual Credit & Collections Technology Awards, and entries to the awards are now being invited. Read more.