UKCCC Gala Dinner & CSA Awards 2025

 

UKCCC Gala Dinner

The 2025 UKCCC concluded with the UKCCC Gala Dinner & CSA Awards, featuring a Champagne reception (sponsored by Mail Metrics) and a three-course meal with entertainment from comedian and writer Scott Bennett and boutique DJ and ensemble, We are Tartan.

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The CSA Awards

We are now closed to entries - shortlist below

The CSA Awards celebrated the outstanding work and commitment of staff and teams within its membership organisations.

The CSA Awards is an opportunity for companies to nominate individuals and teams/departments in recognition of outstanding levels of commitment and attainment of high standards over the last 12 months. The awards enable employers to celebrate the versatility, commitment and innovation of individual staff members, teams/departments or even nominate themselves as a company.

CSA CEO Chris Leslie says: “Winning an award is a way for your team and individuals to feel valued, especially since they are being judged as ‘best-in-class’ by their own Trade Association and apprenticeship provider.

“We hope that a CSA Award can reflect staff and company success, help to highlight the value of efforts made, and be used to reward the professionalism of your team and organisation, and also an opportunity to recognise and celebrate some truly outstanding achievements.”

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2025 winners

CAI Award (<100 collectors)

Awarded to companies with fewer than 100 collectors who have achieved the highest rates of distinctions (scores over 90%) in their Collections Accreditation Initiative (CAI).

• First place: CCI Credit Management Limited
• Second place: Opos Limited
• Third place: Top Service Ltd

CAI Award (>100 collectors)

Awarded to companies with more than 100 collectors who have achieved the highest rates of distinctions (scores over 90%) in their Collections Accreditation Initiative (CAI).

• First place: Moorcroft Group
• Second place: Link Financial Outsourcing
• Third place: PRA Group

Business Innovation Award

Awarded to a company/department/team or individual who has demonstrated high levels of creativity, adaptability, and inventiveness in the ever-changing work environment, delivering genuine innovation for their company with positive outcomes in areas such as improved processes, customer service, efficiency, and cost-saving.

Winner:

• Cabot Financial

Kim MacMillan Learning & Development Award

In honour of the late Kim MacMillan, this award commemorates Kim and her huge contribution and dedication to her learning and development work. Awarded to an outstanding apprentice, team leader, or a team of practitioners, who have made an outstanding contribution to Learning and Development in their company.

Winner:

• Corey Best (Resolvecall)

Best Use of Technology Award

This award recognised an outstanding achievement by an individual, team or company in the innovative, effective, and impactful integration of technology within a project, product, or service.

Winner:

• Inicio AI

Best Marketing & Communications Initiative Award

This award recognises an outstanding marketing and communications initiative that demonstrates creativity, innovation, and measurable impact. Entries should showcase strategic thinking, execution excellence, and tangible results.

Upon reviewing the submissions for this category, the judges were impressed by the high quality of entries received, and as a result an award for Marketing Initiative and one for Communications Initiative were awarded this year.

Best Marketing Initiative - Winner:

• The Digital DRA

Best Communications Initiative - Winner:

• Corporate Comms Team (Lowell Financial LTD)

CSA Honorary Membership

Honorary Membership of the CSA is bestowed on people who have devoted not only time and effort towards holding the principles of the CSA at the forefront of their endeavours, but also representing the CSA in various guises such as serving on the Board, Chair, Treasurer, President and more.

CSA Honorary Membership awarded to:

• Peter Wallwork

Best Collaboration Award

This award recognises outstanding collaboration between two or more organisations, teams, or individuals that has led to significant achievements.

Entries should highlight effective teamwork, innovation, and measurable impact.

Winner:

• Intrum & Tesco Bank

CSA International Member of the Year Award

This award recognises an outstanding CSA International member firm that has demonstrated excellence in performance, innovation, and commitment to its sector values. The winning firm will showcase exceptional contributions in service delivery, client impact, and cross-border collaboration.

Winner:

• Credit Limits International Ltd

Merit Award

The Merit Award is awarded to a frontline customer-facing individual who has made an outstanding contribution and high-level of commitment to their company in the last 12-24 months. This individual’s performance, attitudes and dedication has been to the benefit of the company, their department/team and to the customer.

Winner:

• Laurence Bowden (Dukes Bailiffs)

Highly commended: Laura Martin (Credit Limits International Ltd)

Team Award

Awarded to a department or team which has excelled in providing high levels of service, quality and dedication, as well as demonstrating outstanding teamwork in the last 12-24 months - contributing to the wider success of their company and to the benefit of the customer.

Winner:

• Collections Department (ARC (Europe) LTD

Highly commended: Operations Team (Restons Solicitors)

CSA Lifetime Achievement Award

Awarded by the judging panel, this award acknowledges the outstanding contribution and commitment from an individual to the industry.

CSA Lifetime Achievement Award - Winner:

• Sean Feast

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Judges

• Des Hudson, CSA Independent Chair
• Chris Leslie, CSA Chief Executive
• Yvonne MacDermid, CSA Independent Non-executive Director
• Jane Peacock, CSA Independent Non-executive Director
  

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Pictures from UKCCC Gala Dinner & CSA Awards 2025