Data on Demand

Data On Demand provide data and insights to companies that service people, helping them better understand and improve engagement with customers.

FinTrace provides DCAs, Debt Purchasers and collections departments with fresh contact data to raise customer contact levels and optimise recovery outcomes.

Know Your Vulnerable Customer (KYVC) combines high-quality third-party datasets into one unified view, allowing organisations to detect customers living in vulnerable or challenging circumstances.

FinTrace website
KYVC website
07542 848 481
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Acquired Limited

Acquired.com's all-in-one, scalable platform powers the entire payment lifecycle. Providing seamless customer onboarding by setting up payments across open banking, direct debit, cards, and digital wallets, optimising ongoing recurring payments and intelligently recovering failed payments to maximise your revenue and elevate customer success.

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07946 321 724
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allpay

allpay is a leading UK payments specialist, making payments easy for organisations and their customers. Established in 1994, we’ve built over 30 years of expertise in payment aggregation, supporting more than 900 public and private sector clients.

Today, we process over £9.4 billion annually through 66.4 million transactions, offering seamless bill payment solutions across all major methods.

From collection to distribution, our services are designed to simplify and streamline payments at scale, helping organisations improve efficiency and customer experience.

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01432 852 464
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CFH Docmail

CFH is a trusted multichannel communication partner to over 250 financial organisations across the UK. With trusted expertise in the collections and credit sector, we help firms meet regulatory obligations, engage customers, and reach vulnerable individuals through secure, efficient print, post and digital solutions.

Whether managing time-sensitive collection letters or scheduled workflows of repeat mailings, our hybrid and digital services offer full communication control with built-in compliance and data security. By improving delivery outcomes, streamlining processes, and freeing up internal resources, we understand the sector’s unique demands and deliver communication solutions that make a measurable impact.

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01761 416 311
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Data on Demand

Data On Demand provide data and insights to companies that service people, helping them better understand and improve engagement with customers.

FinTrace provides DCAs, Debt Purchasers and collections departments with fresh contact data to raise customer contact levels and optimise recovery outcomes.

Know Your Vulnerable Customer (KYVC) combines high-quality third-party datasets into one unified view, allowing organisations to detect customers living in vulnerable or challenging circumstances.

FinTrace website
KYVC website
07542 848 481
Contact

DDI Software

Ascent, developed by DDI Software, is a leading collections automation platform designed for credit control, debt recovery, and customer engagement. Since 2004, we have specialised in digital collections and automation, delivering innovative solutions for contact centres and finance teams. Ascent provides enterprise-level tools for automated customer contact, payments, complaint management, quality assurance, portal integration, and business intelligence.

Trusted across banking, insurance, utilities, and telecoms, Ascent helps organisations reduce bad debt, enhance customer experience, and protect brand reputation. Scalable and cost-effective, Ascent delivers rapid ROI and adapts to businesses of all sizes.

www.collections-automation.com

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07825 084 145
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Equifax

At Equifax we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers and government agencies make critical decisions with greater confidence.

Our unique blend of differentiated data, analytics and cloud technology drives insights to power decisions to move people forward. Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe and the Asia Pacific region.

Equifax Ltd is one of the Equifax group companies based in the UK. Equifax Ltd is authorised and regulated by the Financial Conduct Authority.

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07887 901 792
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HLR Lookup

At hlrlookup.com, we support credit and collections professionals with fast, reliable mobile number validation - including detection of disposable or ‘burner’ numbers that often block recovery efforts.

Our real-time HLR checks improve contact rates, reduce wasted resource, and help ensure compliance.

Established in 2005, we offer scalable API or web access, with no setup fees and highly competitive pricing, HLR Lookup are trusted by teams around the world.

Website
0754 0822 872
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Indigo Cloud

At Indigo Cloud, we’re proud to bring DebtView to the UKCCC stage - a fully cloud-based, SaaS collections platform built for performance, precision, and progress. Spanning creditor collections, recoveries, litigation, and enforcement, DebtView is designed to flex with your business.

With 30+ years of industry insight, our client-first approach delivers smarter workflows and stronger outcomes. Constantly evolving with market needs, DebtView integrates seamlessly and scales effortlessly.

Join the leaders transforming collections contact Ian Simpson at ian@indigo-cloud.com or visit debtview.uk

Website
01789 610 522
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Lantern Group

Lantern Group is a leading force in debt purchase and credit management – proving that doing business the right way delivers for everyone. As the parent of a growing family of specialist brands, we’re united by a belief that every customer deserves to be treated with dignity, even in difficult circumstances. We’re setting new standards for how our industry operates.

For lender partners, that means confidence their customers are in safe hands. For those facing financial challenges, it means a fairer, more human experience – and a glimmer of light at the end of the tunnel. Rooted in our original purpose and powered by our people, we continue to show there’s a better way to succeed – one that puts people first and delivers lasting impact.

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Lowell

Lowell formed in 2015 following the merger of the UK and German market leaders and is backed by global private equity firms Permira and Ontario Teachers Pension Plan. Lowell is now one of the largest credit management services providers in Europe operating across eight countries with over 4,000 employees; 1,850 are based in the UK with the company headquartered in Leeds.

Lowell interacts with over 8million customers across the UK to set fair and affordable repayment plans and purchases non-performing loans or accounts from providers including telecoms, utilities, retail and financial services.

Lowell believes in making credit work better for all with a commitment to fair and ethical customer practices and leads the industry with its approach to supporting customers in vulnerable situations to ensure the best support is provided when customers need us most.

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Mail Metrics

Mail Metrics helps organisations manage regulated, critical customer communications via one platform, unifying digital and print. The Mail Metrics platform provides teams with real-time analysis for total control, and customers with the communication experiences they expect.

As a trusted partner, Mail Metrics consults with clients in both private and public sector to deliver tailored insight, enabling organisations to maximise the effectiveness of their communications. A suite of certifications across our secure sites provides robust evidence of Mail Metrics’ dedication to operational compliance and integrity. 

The acquisition of Adare SEC in 2024 positions Mail Metrics as a major player in the UK and Ireland, growing the business to 600 employees and £175 (€210m) million revenue.

Services provided: Mail Metrics Platform for outbound solutions (transactional mail, email SMS, portals and, hybrid mail) and, inbound solutions (document management)

Website
0754 555 6921
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MaxContact

MaxContact is the AI-powered contact centre platform that transforms customer conversations into measurable business outcomes. Built around industry-leading predictive dialling technology and intelligent automation, we help teams connect with the right customers at the right time, while AI-powered capabilities drive consistent performance improvements.

Our platform delivers exceptional results - from 200-300% increases in contact rates to doubling campaign conversion rates. Whether driving sales, improving retention, or optimising debt recovery, MaxContact empowers businesses to scale performance predictably. Trusted by growing companies handling millions of interactions annually and backed by 5-star UK-based support, MaxContact proves that smart technology amplifies human potential rather than replacing it.

Website
0330 159 6570
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Policy in Practice

Policy in Practice is a social policy, software and analytics company helping credit and collections organisations support vulnerable customers and improve outcomes.

Our self-serve tools integrate seamlessly into customer journeys, while real time reporting shows the impact of clients’ support, helping meet regulatory requirements and reducing operational costs.

Website
0330 088 9242
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Qualco

QUALCO delivers advanced software solutions that empower businesses to navigate the complexities of the credit and lending landscape while maintaining compliance with industry and regulatory standards. Spanning the entire credit value chain, QUALCO harnesses advanced analytics and digital innovation to optimise operations, elevate customer experience, and equip financial institutions with the agility to scale efficiently and achieve sustainable growth in a digital-first world.

Website
Contact
+30 693 673 1759

Synertec Ltd

Synertec are a proprietary software solution provider, specialising in physical and digital communications. We enable you to ensure that the right communication, lands with the right recipient, at the right time and importantly, in the correct format for the individual needs of the Addressee.

To find out how we may add value and help you achieve full compliance with your communications please contact robert.ward@synertec.co.uk.

Website
0730 860 2268
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TCN

TCN is a global provider of a comprehensive, cloud-based call centre platform for enterprises, contact centres, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN combines a deep understanding of the needs of call centres with a unique approach to pricing – no contracts, monthly minimums or maintenance fees - that supports rapid scaling and instant flexibility to changing business needs.

TCN’s contact centre platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility.

In addition, its suite of compliance tools makes it easy to meet Ofcom regulations and other international compliance rules. TCN’s secure platform integrates seamlessly with leading APIs and is trusted by Fortune 500 companies and enterprises of all sizes in multiple industries in many countries.

Website
0790 991 2284
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UKGlobal Broking Group Limited - Part of Howden

UKGlobal is proud to be the recognised insurance broker for Members of the Credit Services Association, providing members with professional, independent, advice for over 10 years. This experience brings with it, an extensive knowledge and understanding of the trade and business activities of the debt collection community to enable us to provide a portfolio of cover designed specifically to meet your business needs.

For more information, or to obtain a quotation, please contact Amanda Walsh on 07949 483 415.

Website
07949 483 415
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Credit Connect

Credit Connect exists to deliver news and information to the credit, collections and insolvency sector by sharing news, insight and reports with industry professionals. The brand has been developed to help credit professionals become more knowledgeable.

Website
01622 535075
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Credit Strategy

A premium brand with a broad footfall in financial services, Credit Strategy serves a set of credit-related functions across a huge range of sectors. Wherever there's a credit agreement, there's a credit strategy.

Across print, online or in-person, our community includes chief risk officers, chief credit officers and heads of collections, coming form creditors of all kinds. We also speak to providers of specialist credit management services to creditors, including debt collection agencies and BPOs, debt purchasers, solicitors, judicial services providers, credit information providers, debt management providers, personal insolvency specialists, technology providers, credit insurers and others.

Website
020 7940 4805
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deafPLUS

The CSA is pleased to welcome deafPLUS as the charity partner of UKCCC 2025.

deafPLUS is a charity that works to improve the lives of deaf and hard of hearing people in the UK by offering deaf friendly advice where needed. Providing services to ensure that deaf and hard of hearing people have access to resources they need to live a full and independent life, deafPLUS offers support and advice across a range of areas, including debt and consumer issues.

deafPLUS' mission is to empower deaf people to take control of their own lives, by developing their potential and supporting them to achieve independence, and depend on your support to help build an inclusive world for deaf people.

We are delighted to welcome Reg Cobb, Chief Executive of deafPLUS, and his interpreter Russell Andrews to the event as special guests. deafPLUS are a fundraising organisation who relies on support from individuals, in addition to trusts, councils and corporate donors to deliver their vital work for the deaf community.

If you wish to learn more click here, or to make a donation please click here. 

Website
020 7790 8478
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