Job Vacancy: CSA Learning & Development Operations Coordinator

The CSA is recruiting for a Learning & Development Operations Coordinator.

Job Title: Learning & Development Operations Coordinator 

Line of Reporting: Reports to Director of Learning and Development

Location: Newcastle upon Tyne (hybrid working available)

Contract Type: Full-time, Permanent

Salary: £35k per annum

About the Organisation:
Based in Newcastle upon Tyne, the Credit Services Association (CSA) is the only National Trade Association in the UK for organisations active in the debt collection and purchase industry. Our Learning and Development department also works with almost 200 employers to deliver apprenticeships and an opportunity has arisen within L&D for an experienced Learning and Development Coordinator to join our growing team. Experience of working within apprenticeships would be advantageous. Further information on the CSA can be found at www.csa-uk.com.

Job Purpose:
To oversee and enhance the activities, policies, processes, and projects within the Learning and Development (L&D) department. Ensure central records are maintained, and policies and procedures are appropriately documented. To support the Director of Learning and Development and the L&D Strategic Adviser in their roles.

Responsibilities:

• Safeguarding Record Management: Utilize the CPOMS system to maintain accurate documentation, generate timely reports, and ensure compliance with safeguarding regulations. Assisting the Designated Safeguarding Lead (DSL) in delivering the safeguarding strategy with a potential for a deputising role.
• Tutor Record Management: Maintain continuous professional development (CPD) and training records for tutors in accordance with requirements. Completing tutor reviews. 
• Policy and Process Documentation: Update and monitor compliance with L&D policies and processes.
• Safer Recruitment Liaison: Helping to coordinate the safer recruitment process for new tutors in coordination with the CSA HR team on documentation, application forms, interview note-taking, and reference requests to ensure a high standard of compliance.
• Quality Assurance Liaison: Serve as a point of contact and support for Quality Assurance processes with the Independent Quality Assurance Consultant. Provide necessary information for the Quality Improvement Plan (QIP) and other activities.
• Secretariat for CSA Quality & Standards Sub Committee
• Feedback Collation: Collect feedback received by the L&D team to contribute to marketing materials.
• Complaint and Concern Management: Maintain records of complaints and concerns, ensuring follow-up actions are taken and feedback is incorporated into continuous improvement efforts.
• Support the ESFA funding process: in support of the Apprenticeship Manager
• Client Interaction: Handle client queries, resolve issues, and provide assistance as needed, despite not being a primary customer-facing role.
• Governance Support: Serve as the primary contact between tutors and governance groups. Coordinate group activities and provide administrative support for governance meetings, including organizing focus groups and director observations.
• Priority Management: Support the Director with policy matters and reports to Board and other governance meetings.
• Additional Duties: Perform additional or alternative duties as assigned, including supporting other departments or executives as needed. To uphold the values of the Credit Services Association at all times and to carry out all duties with due regard to Safeguarding and Health and Safety Regulations. 

Skills and Characteristics:

• Previous experience working in an apprenticeship or government-funded training provider
• Excellent written and verbal communication skills
• Strong time-management and organisational skills
• Keen attention to detail
• Proficiency in commonly used software and programs, such as Microsoft Office
• Strong interpersonal skills
• Effective project management abilities
• Sound judgment and decision-making capabilities
• Energetic and enthusiastic about tackling new projects and ideas
• Team player capable of building productive working relationships across the firm
• Resourceful, with a can-do attitude
• Ability to thrive in a fast-paced environment

Qualifications: Desirable:

• Safeguarding
• Project Management
• Training and development/education

The role is located at the CSA office in Newcastle upon Tyne. Hybrid working is available, however, there is a minimum requirement of 2 days per week based in the office. 

Candidates should be aware that the successful applicant will be required to apply for the appropriate level of DBS, up to enhanced, and offers will be conditional upon receipt of suitable references, DBS and credit check, in line with the CSA’s Safer Recruitment and Good Repute policy. The Credit Services Association is an equal opportunities employer. 

Benefits: 

• 25 days holiday per year plus bank holidays.
• Option to purchase up to an additional 5 days via holiday purchase scheme. 
• Pension.
• Death in Service Insurance.

Contact ashleigh.johnson@csa-uk.com for further information.