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News & blogs: General news

CSA Investor in Customers assessment - thank you for sharing your thoughts.

20 July 2018  

Thank you to those who took part in our recent Investor in Customers (IIC) assessment that will ultimately help enhance the CSA member experience. Results from the assessment will assist us in evaluating our current performance and identify areas for future improvement.

It is important to us that our members’ voices are heard and we appreciate the honest feedback provided. In collaboration with IIC, we are currently collecting data, interpreting the results, and determining what it all means. The output will help inform the CSA’s strategic plan, which we will share in due course. 

In the meantime, if you have any queries please do not hesitate to contact me on
Thanks again for your continued support.
Warm Regards,

Peter Wallwork



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Credit Services Association,
2 Esh Plaza, Sir Bobby Robson Way,
Great Park, Newcastle upon Tyne,
NE13 9BA Map

fenca iic


T: 0191 217 0775

F: 0191 236 2709


Credit Services Association Limited 
Registered in England and Wales No. 00089614

CSA (Services) Ltd
Registered in England and Wales No. 05055685

Registered address:
2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle upon Tyne, NE13 9BA