April 2019 - Members' Meeting roundup
- Our Members
- Guidance for consumers
- Events & Webinars
- Member Zone
|Industry factsheets and resources for the general public|
Please click on the links below for various factsheets.
CSA guidance: Tracing factsheet - information about the tracing process, often used by CSA members to locate and/or verify contact information provided to them by the original creditor (bank/phone company/gas and electric company etc).
CSA summary: Enforcement - often referred to as 'bailiff activity', this document provides an overview of the difference between a debt collector and an enforcement agent/'bailiff', and what to do if you need to complain about enforcement.
CSA summary: Commercial collections (also referred to as business-to-business debt collection) - a brief summary on some of the rules that might apply for commercial collections.
Money Advice Service (MAS): What is a Debt Management Plan?
Money Advice Service (MAS): What to do if your debt management plan has stopped - advice from MAS for customers who use a debt management company and this company then leaves the market. This link also includes a list maintained by MAS of debt management companies that do not have FCA authorisation and therefore should not be offering debt management plans to customers.