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Industry factsheets and resources for the general public
Please click on the links below for various factsheets.

 

CSA guidance: Tracing factsheet - information about the tracing process, often used by CSA members to locate and/or verify contact information provided to them by the original creditor (bank/phone company/gas and electric company etc).

CSA summary: Enforcement - often referred to as 'bailiff activity', this document provides an overview of the difference between a debt collector and an enforcement agent/'bailiff', and what to do if you need to complain about enforcement.

CSA summary: Commercial collections (also referred to as business-to-business debt collection) - a brief summary on some of the rules that might apply for commercial collections.

Money Advice Service (MAS): What is a Debt Management Plan?

Money Advice Service (MAS): What to do if your debt management plan has stopped - advice from MAS for customers who use a debt management company and this company then leaves the market. This link also includes a list maintained by MAS of debt management companies that do not have FCA authorisation and therefore should not be offering debt management plans to customers.

Credit Services Association,
2 Esh Plaza, Sir Bobby Robson Way,
Great Park, Newcastle upon Tyne,
NE13 9BA Map

fenca iic

ppc

T: 0191 217 0775

F: 0191 236 2709

E: info@csa-uk.com

Credit Services Association Limited 
Registered in England and Wales No. 00089614

CSA (Services) Ltd
Registered in England and Wales No. 05055685

Registered address:
2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle upon Tyne, NE13 9BA