This website uses cookies to store information on your computer. Some of these cookies are used for visitor analysis, others are essential to making our site function properly and improve the user experience. By using this site, you consent to the placement of these cookies. Click Accept to consent and dismiss this message or Deny to leave this website. Read our Privacy Statement for more.
Home | Print Page | Contact Us | Report Abuse | Sign In
Industry factsheets and resources for the general public

Covid-19 - Member Information

Please click on the links below for various factsheets.


CSA guidance: Tracing factsheet - information about the tracing process, often used by CSA members to locate and/or verify contact information provided to them by the original creditor (bank/phone company/gas and electric company etc).

CSA summary: Enforcement - often referred to as 'bailiff activity', this document provides an overview of the difference between a debt collector and an enforcement agent/'bailiff', and what to do if you need to complain about enforcement.

CSA summary: Commercial collections (also referred to as business-to-business debt collection) - a brief summary on some of the rules that might apply for commercial collections.

Money Advice Service (MAS): What is a Debt Management Plan?

Money Advice Service (MAS): What to do if your debt management plan has stopped - advice from MAS for customers who use a debt management company and this company then leaves the market. This link also includes a list maintained by MAS of debt management companies that do not have FCA authorisation and therefore should not be offering debt management plans to customers.

Credit Services Association,
2 Esh Plaza, Sir Bobby Robson Way,
Great Park, Newcastle upon Tyne,
NE13 9BA Map

fenca iic aelp cyber

T: 0191 217 0775


Credit Services Association Limited 
Registered in England and Wales No. 00089614

CSA (Services) Ltd
Registered in England and Wales No. 05055685

Registered address:
2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle upon Tyne, NE13 9BA