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The Outbound Contact Dilemma
Outbound contact report

The outbound contact dilemma - Understanding and overcoming the barriers to customer engagement

January 2022

This report from the CSA highlights the consequences of consumer wariness when it comes to receiving unexpected telephone contact from debt collection agencies and outlines some potential solutions.


View the report

 

View press release

 

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Credit Services Association,
2 Esh Plaza, Sir Bobby Robson Way,
Great Park, Newcastle upon Tyne,
NE13 9BA Map

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T: 0191 217 0775

E: info@csa-uk.com

Credit Services Association Limited 
Registered in England and Wales No. 00089614

CSA (Services) Ltd
Registered in England and Wales No. 05055685

Registered address:
2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle upon Tyne, NE13 9BA