We understand that debt and personal finance is a very emotive subject and receiving any form of communication from a debt collection agency or a debt purchase company can be stressful.

The purpose of this section of the website is to help explain the debt collection process and help you to understand your rights and the options available, particularly if you need to make a complaint or are looking for some help. In this section you will find useful information and documents that explain the debt collection process. You will also find links to a number of advice organisations, charities and industry regulators who deal with debt collection and will have further information available on their websites. 

Engaging with debt collection firms