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CSA membership is a cost-effective way to enhance your business’ credibility. The CSA has extensive knowledge of the industry and offer members guidance, staff training and events throughout the year. One main reason why companies are members of our Association is the accreditation that comes with it - through membership you are recognised as an organisation that upholds a high standard of quality in our industry. Why join the CSA?See below to learn more about what being part of the UK's only trade association for the debt collection and purchase sector can bring to your business.
Being a member of the CSA and part of a trade association
Benefits of CSA membership. Former CSA Vice-Chair Nick Cherry explains why companies join the CSA, and what benefits they receive as part of their membership. The role of a trade association. Former CSA Chair Tom Chandos and CEO Chris Leslie explains the role of a trade association. The value of trade associations. A short video produced by the Trade Association Forum explains the role trade associations play in our economy, bringing together businesses to drive up standards and providing technical expertise and create new opportunities.
Compliance, guidance and access to the CSA Member ZoneCSA Members can register as many additional members of staff that they wish in order to grant them access to the CSA Member Zone area of the CSA website. This exclusive member-only area contains a wealth of documents, guidance, event materials and other membership benefits. Content includes guidance on:
The Member Zone also includes an archive of:
Additional compliance supportThe CSA also offers members compliance-related support, such as assisting with any specific queries, providing feedback on complaints received and raising issues with the FCA (and other regulators) when required.
Lobbying and consultationsAs the voice of the collections and purchase industry, the CSA works extremely hard to communicate member views to key stakeholders, including regulatory bodies and government, with the aim of making legislation and regulation less burdensome and more proportionate for members, and enhancing awareness of the work that members do. Our engagement with these stakeholders is often accomplished through direct meetings, where we will raise concerns, lobby for change and fight to shape regulation so that it does not prohibit members. We also achieve these aims through responding to public consultations, where we will set out the concerns of members and highlight the action we believe should be taken. We encourage all members to have their say and alert us to any issues you feel need to be addressed.
EventsThe CSA holds a selection of events throughout the year, ranging from the free monthly online Virtual Members' Meetings to member-exclusive Regulation Roundtables, from specialist workshops (with discounted rates for CSA Members) to dedicated meetings for DCAs, buyers, law groups etc.
Email updates & social mediaMembers of the CSA receive a regular schedule email updates covering key areas such as compliance, industry and Association news and events. Additional member communications are also distributed as required. Regular email communications include:
CSA Members can sign-up as many members of staff that they wish to receive communications, and email subscription preferences can be tailored to suit the needs of each contact. The CSA also has social media channels: Main account
Free access to HR and health & safety experts
Whether you’re facing an urgent issue or just need a second opinion, speaking to a qualified advisor will save time, reduce stress, and help ensure your actions are legally sound. As a CSA Member you will have free access* to an information portal and helpline on any Employment Law, HR or Health & Safety matters from our advisory service – WorkNest. *Each CSA member can access WorkNest’s information portal and can contact the helpline for direct advice up to 2 hours per calendar year on any Employment Law, HR or Health & Safety matters.
Professional Indemnity Insurance with Howden
It is highly recommended that all companies operating in the debt servicing industry carry professional indemnity insurance. This provides protection in respect of claims (or potential claims) arising from your professional services. In conjunction with the CSA, Howden has developed a competitive solution to this through a specially negotiated professional indemnity scheme. UKCCC & CSA Awards The award-winning UK Credit & Collections Conference (UKCCC) is the Credit Services Association's flagship annual event, bringing together professionals from across the collections and wider credit industry to discuss the most pressing issues faced by firms and their customers and stakeholders. The day concludes with the UKCCC Gala Dinner & CSA Awards, recognising the dedication and commitment shown by firms, teams, and individuals working in our industry. Discounted ticket prices are available for CSA Members, with SMEs who are members of the Association also eligible for further discounts. The majority of CSA Awards categories are only open to CSA Members, and entry into the awards is free. 
Quarterly digital newsletterThe quarterly CSA Review digital newsletter contains a round-up of all industry and Association news and updates, and offers CSA Members the opportunity to submit content for consideration - such as press releases and general news.
Training As well as being a well-established industry trade body, the CSA* is also an award-winning learning and development specialist and an Approved Apprenticeship Training Provider. It supports its member firms, and employers in wider sectors to train, improve and assess their workforces in our specialist areas of credit, collections, compliance, counter-fraud, and debt advice. Our mission is to ensure that professionals working in our industry and related sectors have access to the best quality, up-to-the-minute training and development opportunities. In 2017, we became an Approved Apprenticeship Training Provider, and our employer and apprentice feedback reviews are listed as “Excellent” and "Good" on the gov.uk website for apprenticeships**. in 2022 we received a 'Good' rating from Osted for our apprenticeship training provision. We champion collections and debt purchase as a highly regarded profession that offers attractive and rewarding career opportunities for all. We also offer the Collector Accreditation Initiative (CAI), an affordable online test to assess debt collectors’ knowledge and scope of understanding of compliance, enabling firms to mitigate regulatory risks and uphold the high standards of the CSA Code of Practice. The Collections Learning Initiative (CLI) is an affordable and effective way to upskill collections staff at all levels, giving them instant, convenient access to high quality, flexible virtual training materials tailored to the needs of the individual and the business.
 Working with Samaritans, CSA launched a short free online learning module aimed at helping debt collection agencies give their frontline staff the latest tips and advice about how to appropriately conduct sensitive conversations with individuals in vulnerable circumstances. The ‘Supportive Listening’ module is being made available to CSA member firms free of charge and complements the existing CSA Collector Learning Initiative, which helps all collections firms throughout the sector to update skills across a range of relevant topics.
*CSA (Services) Ltd as a subsidiary of the Credit Services Association (CSA).
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Credit Services Association,
2 Esh Plaza, Sir Bobby Robson Way,
Great Park, Newcastle upon Tyne,
NE13 9BA Map
T: 0191 217 0775
Credit Services Association Limited
Registered in England and Wales No. 00089614
CSA (Services) Ltd
Registered in England and Wales No. 05055685
Registered address:
2 Esh Plaza, Sir Bobby Robson Way, Great Park, Newcastle upon Tyne, NE13 9BA
